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    DEK Fresh Starts

    5.0 (1 review)
    Open Open 24 hours

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    Business consulting

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    3 months ago

    I appreciate the great customer service offered by this company. They help me with a few services and offer great educational products.

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    GYL Decauwer

    GYL Decauwer

    (7 reviews)

    Do not recommend. The customer service and tax planning services are poor. Invoices are incorrect…read moreand they feel justified billing greater than 50-75% more than the market value of CPA services. We asked for a breakdown of our billing after seeing the final fees and they did not add up to what we were being invoiced. Phone calls and email outreaches are billed at double the time that they are actually logging, etc. Signing with a CPA in this group will result in inflated billing and subpar work with errors, it is just not worth it. We are trying to work with them to correct these errors but unclear if we will be able to.

    The CPA I was previously using joined this firm. From the start I had difficulty getting responses…read moreto my emails, and they were extremely slow in completing my taxes, which includes a trust. I provided the information for the trust on January 15. There are others waiting for the trust taxes to be completed for their taxes, and it took GYL 2 months to complete what used to take my previous CPA a week. They lost or misplaced information I had uploaded to their site, and asked me to resend many weeks later. When they completed the trust taxes, I had questions. They provided inadequate and unclear responses to my questions. To top it all off, the charge for my personal taxes is over 75% more than I was charged last year! I have yet to receive the invoice for the trust taxes. I've asked them to justify an over 75% increase in fees. I doubt I'll get an answer.

    DEK Fresh Starts - businessconsulting - Updated May 2026

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