We had arrived in Hamburg by train but we're headed to Amsterdam by air and that means we're at HAM…read morefor our flight. Dropped off by taxi, it took a bit of time to find the right counters as we were so early that the Amsterdam flight wasn't even up on the boards. This is the usual setup for most non-US airports. Counters can sometimes rotate and so they post your departing destination (in order by departure, which I find confusing) and the counter where you need to check in. Once past that hurdle, the rest of the process was easy. Security was not difficult, especially as our Delta elite status got us into the fast pass queue. European standard security - remove all segregated liquids, laptops and other electronics out, shoes on, belt on and only a magnetometer. Through security is a large duty free shop with no "anti scent bypass" option so I zipped past it as quickly as I could. Lots of other shopping, many restaurants and at least three different airline lounges. Gate numbers are clearly posted, toilets were plentiful and clean enough. It was a mostly pleasant experience and I will be looking forward to another trip to Hamburg one day. [Review 12066 overall, 1849 of 2019.]

Worst experience I've had I think ever in an airport. I had a flight scheduled for 2:10PM on a…read moreFriday in July 2022. I got to the airport around 11:15AM, went to check in at Icelandair (I checked in online the day before, but because my flight was going to the US, I think I had to go to the counter to get my passport and vaccination card checked). I was thankfully flying business class so I didn't have to stand in the somewhat lengthy line there. I then headed to the security line...which ended up going outside of the airport. Outside! I waited for 45 minutes outside the airport in the line, and there was no wifi out there. Thankfully there was an overhang so I wasn't out in the sun the entire time, but there were designated smoking areas so there were amounts of time where the air was extremely unpleasant. Once inside, at least there was wifi, and then I waited another almost 1.5 hours to clear security. I was somewhat concerned about missing my flight even though I had gotten to the airport 3 hours early. Ridiculous! After getting on the plane, the captain announced the flight being delayed about half an hour to wait for other passengers since the security line is so long. I had a connecting flight that was less than one hour after landing, but thankfully the flight landed on time and I made it to my connecting flight without any problems. Terrible experience. I understand that the airport might be short-staffed and all, but either schedule fewer flights or get more staff. This is not an acceptable way to run an airport.

Didn't have a choice of taxis when I arrived at the Train Station. It's good I speak German…read morebecause I don't think my driver spoke much English. He didn't help me with my suitcase beyond popping the trunk open. I'm really tiny and had a big bag (books to sell at an event), so a little help would have been nice. Ride to the hotel was ok...uneventful. It was hard finding the place, which is not the driver's fault. It wasn't until the END of the ride that he tells me he can't take a card. I barely had ANY cash left at this point, but managed to cobble together the fare. Again, not much help with my bag at the end of the ride...but I learned the lesson to be sure to ORDER a cab that accepts cards. I got to where I needed to go, in one piece. Not much to praise so they get a 3-star.