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    Deetes Sound Room

    5.0 (7 reviews)
    PriceyElectronics
    Closed Closed

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    4 months ago

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    3 years ago

    Great service. This is the place to go for all of your sound needs. They know their products, and are very helpful.

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    3 years ago

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    9 years ago

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    14 years ago

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    10 years ago

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    14 years ago

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    Best Buy

    Best Buy

    2.6
    (326 reviews)
    2.8 mi
    $$

    My friend and I were in the Best Buy in Citrus Heights. Vikki Park was our agent at the Geek Squad…read moredepartment. She went above and beyond to help with my friend's computer. Just a quality experience all the way around A+++

    I stop by the Best Buy in Citrus Heights occasionally to check Pokémon card availability,…read moreconsidering there tends to be a tent city outside of the store, and my experience has been pretty mixed. LOL! Sometimes they have a decent selection of Pokémon products, such as tins, ETBs, or booster packs, but other times the shelves are completely wiped out or have only a few items left. Restocks don't seem very consistent, so it can feel like a gamble depending on when you show up. There also don't appear to be clear purchase limits at times, which makes it easier for resellers to clean out stock before regular collectors get a chance. The store itself is clean and organized, and the staff are generally polite when asked for help. That said, I'm often pitched the Best Buy credit card and membership even after I've said I'm not interested, which can be a bit uncomfortable and takes away from the shopping experience. Overall, not a terrible store, just not very reliable for Pokémon cards. If you're a casual collector, it's worth checking while you're already there, but I wouldn't rely on this location for consistent availability unless restocking and limits improve. CONS: STOP pitching me with if I need a warranty, membership, credit card. Posted signs will do! Saying "Are you sure 2x, 3x is annoying as fk." And I am sure, I don't want any. LOL! Technology now is going to be worthless 2-4years later. I'll buy a new one, if not 6 years later for even something better! Enough said.

    Photos
    Receipt for the fake recycle program
    Receipt for the fake recycle program
    Yes Please
    Yes Please
    Breaking a sweat shopping as it's HOT , Shea was a great help for me to expand my microSD SLOT!

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    Breaking a sweat shopping as it's HOT , Shea was a great help for me to expand my microSD SLOT!
    Best Buy - Arden Fair

    Best Buy - Arden Fair

    2.1
    (445 reviews)
    7.2 mi
    $$

    Let me preface this review first with, I have purchased many electronics previously from this exact…read morelocation since it opened. I like that they switched to a no commission based sales model years ago and why I shop here. This most recent purchase of a laptop had less than stellar service experience and left much to be desired. I was upsold for an upgraded computer model, a credit card, and membership without real explanations other than I was getting a deal. The manager Raymond called me within a day without hesitation when I sent in my follow-up feedback response. He assured me this is not the type of business he runs and nor appropriate behavior of his associates. He went above and beyond and proved that this location strives for the highest integrity. They truly value the customers that take the time to shop in person in a world of online sales. He had Angel assist me in correcting the sales reps misstep, who wasn't even this locations employee but a fill in a from another store and just assisting for a day. Angel was also top notch. I will continue to refer people to this location as well as Best Buy based on how this situation was rectified leaving me feeling good as I walked away this time as I have in all previous interactions before this.

    This review is for Best Buy (the company). The Arden location is fine but the company is horrible…read more I have never experienced a customer service process as frustrating and inefficient as the one I encountered with Best Buy. On August 5, I visited the Best Buy in Sacramento, CA to upgrade my daughter's phone at the Verizon kiosk. We purchased a new Samsung Galaxy S26 in person. Because my daughter attends college six hours away, we arranged for the phone to be picked up at the Best Buy in Cerritos, CA, and made it clear that she would be the person picking up the device. When my daughter arrived at the Cerritos location, she was told she was not listed as an authorized pickup person, despite our explaining this at the time of purchase. From there, I spent hours trying to resolve what should have been a simple issue: * I called what I believed was the Sacramento store but reached a remote customer support representative who informed me they could not transfer me to the actual store or the Verizon kiosk. Instead, I was given an 1-800 number, which turned out to be Verizon. * Verizon confirmed my pending upgrade and order but explained they could not assist with Best Buy's pickup authorization. * I then called the Cerritos location, only to reach another remote support representative. After explaining the situation again, I was told there was no way to add an alternate pickup person and that my only options were to cancel the order or drive six hours to pick it up myself. * Hoping to resolve the issue in person, I returned to the Sacramento Best Buy. The Verizon kiosk employee reviewed my order and pointed out that the notes clearly stated the phone would be picked up by my daughter. They advised that the Cerritos location should simply review the order notes. * Before making another trip, my daughter called the Cerritos store and was told that employees do not honor order notes and that only someone officially listed as a pickup person could receive the phone. * I contacted Best Buy customer support a third time and was again told there was absolutely no option to add an authorized pickup person. I requested a supervisor but was told supervisors do not accept calls. Instead, I was promised a callback within 20 minutes. I have yet to receive a call. * Ultimately, I returned to the Sacramento store a second time and canceled my order altogether. What makes this experience so frustrating is that the issue itself was not complicated. It should have taken minutes to resolve. Instead, it required: * Three calls to Best Buy customer support * One call to Verizon * One call by my daughter * Two trips to the Sacramento Best Buy * Hours of unnecessary time and frustration I would appreciate answers to the following questions: 1. Why are customers unable to speak directly with their local store when many issues could be resolved within minutes by the employees handling the order? 2. If customers cannot contact stores directly, why can't Best Buy stores communicate with one another? It seems far more efficient for the Sacramento Verizon kiosk to contact the Cerritos Verizon kiosk than forcing customers through multiple layers of remote support. 3. Why was I allowed to select pickup at another store after explaining that my daughter would be picking up the phone if there is no mechanism to authorize an alternate pickup person? 4. Why did every customer support representative simply repeat scripted responses rather than take ownership of resolving the problem or escalating it appropriately? The most disappointing part of this experience was not simply the inconvenience, it was the complete lack of ownership. Every representative passed the responsibility elsewhere, offered conflicting information, or presented only two unreasonable options: drive six hours or cancel the order. In the end, I solved the problem myself by canceling the order.

    Photos
    Best Buy - Arden Fair
    Best Buy - Arden Fair
    Store front.

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    Store front.

    Deetes Sound Room - electronics - Updated August 2026

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