Great products and friendly people.. It's a family owned business, I really like that the owner is involved in the local FFA and 4H. The location listed here is not the outlet store. This is the main offices and a factory. The outlet store is on University across from the fairgrounds. Dee Zee makes truck and SUV accessories. They installed the running boards I bought on my truck for a fair price and did it that day. I was able to buy some blemishes/ factory second at a price that was a lot less than retail online. read more

I did a lot of research on running boards and decided on deezee. I ordered the running boards and brackets through an authorized retailer and they were shipped from dee zee directly. I got the items 6/11. When I went to install the boards I quickly learned that they had not included the bolts that were needed. I formally reached out to Deezee on or around 6/17. I was surprised that no one apologized for the blatant error in the order but instead was told I needed to provide proof of purchase, a picture of the box(which I found strange) and the items missing. They then said they would ship them out in 7-10 days which was almost 2x as long as it took to get the entire running boards. Sent them an email to the email address they provided. On 6/24 after receiving no follow up I called again. They stated they had not gotten my email. I read the email address I sent the email to and they confirmed that was correct. I asked them to send me an email to my email address which I very clearly confirmed they had correct. They agreed to send this. However this email never arrived. I finally called they retailer who contacted deezee and told me to send them the info. They confirmed receipt of the email with necessary docs on 6/25. On 7/5 I received an email from the retailer asking exactly which bolts were missing(which could not have been more clear in my email) It is now 7/6 and no word on the bolts. Here is the problem...I understand mistakes are made. Bolts sometimes don't get put in boxes I get it. HOWEVER why is it so difficult to send out a couple dollars worth of bolts AFTER I have purchased almost $700 worth of parts. Something that took a few days to ship is now taking me almost a month to get the stuff to install them on my truck. All of this could also be avoided if I was not made to feel like they didnt care that they messed up and that im just outta luck until they feel like fixing the issue. This is unacceptable and I'm shocked an American company headquartered in the American heartland has such poor quality control and customer service. Think twice before buying from them. read more

I ordered truck bed rails for my 2022 GMC direct from DeeZee. They arrived super fast...I was really impressed. As I'm going through the parts list, I realized a vital piece was missing. I called DeeZee customer support for assistance. Per their direction, I emailed the missing part and proof of purchase (I had to email them a copy of the receipt I received from them). I received email confirmtion. A week later I had not seen anything, so I emailed back. They did not repond for several days...so I emailed again. I was told it would take 7-10 days. I waited a week longer and asked about the missing part again. I was then told that they did not have the part. They did not give me timetable for the part. What is odd is that they have the trucks rails available and their website says I would have in three days, but yet they supposedly do not have the missing part. I'm super disappointed as I've need to use these for tie downs on numerous occassions but cannot. More service and poorer commuinication. read more

I ordered a HARDware Series Utility Chest in Black Steel from Amazon in January 2019. The item was shipped in its original packaging from Dee Zee. Dee Zee somehow finds it appropriate to send out this 60lb product only surrounded by 1/4 inch standard cardboard. There is no corner and/or horizontal bracing to protect the product. The Utility Chest arrived, after a week, damaged during the shipping process with 5 dents and scratches to the product. I returned the product to the Amazon supplier documenting the damage. I was promptly contacted by the supplier who advised me they have been having problems with Dee Zee products being returned to them due to the packaging and shipping process. This Amazon supplier advised they had contacted Dee Zee who refuses to change their packaging processes therefore this supplier has stopped carrying/supplying Dee Zee products. On February 1, 2019, after receiving the refund from the Amazon supplier, I decided to order the same product from Dee Zee directly. The same product was $55 more from Dee Zee than the Amazon supplier. The Dee Zee website allows you to order the product, regardless of whether or not the product is available and does not advise the customer before the checkout process that the product is not available at the time the order is placed. I received an approximate delivery date at the time of order of February 10, 2019. On February 11,2019 I received an update to my order via email stating the item was on back order with an estimated ship date of February 18, 2019. I needed the product by February 20, 2019 for a birthday gift. On February 18, 2019 I received another update via email stating the product was still on back order with a estimated ship date of March 4, 2019. I called Dee Zee and spoke with Jason who advised the only option that he had to assist me was to cancel my order and issue a refund. I stated the product was already now late for the birthday present and I expressed my disappointment. Jason sounded unaffected and unapologetic with the circumstances and offered no other assistance than to wait for their product with no confirmed arrival date or to cancel the order. On February 26,2019 I received another update via email stating the product was still on back order with a new estimated ship date of March 11, 2019. On March 6, 2019 I received another update via email stating a new estimated ship date of April 1, 2019 bringing total time to 2 months from the original order date of February 1, 2019. On March 26, 2019 I received notification that the item had shipped. The item was received on April 3, 2019. Upon receiving the item in yet the same shipping material of very thin cardboard with no corner or product bracing, it was discovered the item had a dent in the back panel. I contacted Dee Zee to complain about their packaging processes and delay in order. I again spoke with the same representative, Jason. I asked for a discount on the product seeing it was damaged however could still be installed without it being visible due to it being at the back of the product that would face the bed of the truck. I was advised they would offer no discount or partial refund and the only option we again had was to send the product back in for a refund. I also inquired into what the company would be doing to remedy their packaging problem with the heavier products. He advised me they would not be changing a thing. Such a run around and lack of customer service or compassion about their products!!! Dee Zee must be aware of this problem. A simple internet search into products or reviews on Amazon shows numerous similar complaints and problems. I would not recommend ordering from this company or any of their products from other retailers. read more