A few years ago my husband and I had an unexpected and somewhat stressful move. Lily came to help…read moreand we're so glad she did! She had a great understanding of our needs, the rhythms of our daily life, and was able to give us insight on how best to use the new space. To our surprise, she even deep cleaned the bathroom before moving our things in! Lily's help and guidance in re-imagining our new space was exactly what we needed for us to settle into our new home.

The worst experience of my life she had no concept of what she was doing her name is Lilly. It was…read morea big job no question but she made it worse I am missing stuff I'm having to go through garbage bags in my garage stuff she threw out with no business doing out that stuff that I wear all the time. The people she brought were incompetent one Out of the three was very good the other two did not know the difference between a sweatshirt a long sleeve tee and a collared cotton oxford shirt. She said it was me I was giving mixed messages I told her please do one room at a time but she lumped it all together and then didn't bring me in to see what goes upstairs what goes downstairs at the end she did. I had to ask her brother to leave my home because he was very intimidating and I've watched the video and listen to what he was saying and it was not very good for a professional in your home whom obviously is not a professional. I am having to do this all over again I went with the cheapest organizer and I got what I paid for. My suggestion to you is pay for a professional organizer not one that makes the website look good and all fancy. That doesn't mean they know what they're doing because they clearly did not know. I have a lot of anxiety and mobility issues my mother passed away recently and I needed help and they have just made this far worse for me. She offered to stay at the end for no charge and I said no I will pay you but your brother will not be allowed in my home. Then she said I didn't ask her to stay I am very clear and concise and what I do I am a professional and I know how to deal with people. She just caused more work so she could come back another 3 or 4 days!! I spent $1060 for nothing. I have asked her for half back but she is not responding. I look forward to her response to this review because I speak the truth and the pictures are proof. I will be flying a claims in small claims court I've already spoken to a lawyer. I'm sorry my review is rambling but I think it important for everyone to see this. She will probably say that I was late getting home I was 18 minutes late but they had gone to Tim Hortons for coffee. At the end of the day when we were arguing or discussing very firmly she said you were late my brother told me you got here at 20 after 10 and I and we worked till 630 I said you went for coffee so what are you talking about. A real shyster I strongly suggest you do not use this company. FYI no the picture of the tote bag she threw a drawer full of jewellery into a tote bag the change or now all tangled. The other thing I found is she just kept moving things from room to room and that's why you notice in a bedroom she piled everything on my counter in my bathroom she put things on the floor on the counter in the closet the linen closet I found boxes. She has caused me such anxiety I will be taking her to small claims Court. I will keep adding as I find the last picture I just added is my necklaces to David Yurman's that are in knots right now they were hanging on photographs on top of the dresser. She just threw them into a little box. Yes I do I keep adding it is now Sunday morning Lilly and her workers left at 6:30 on Friday I am still looking for my clothes, my Dyson hair straightener........ I'm finding she just shoved things from one room to another into cupboards that she wasn't working on so she left me a mess in other areas. Again do not use this service you can even contact me for a reference.

I had a terrible experience with THIG. I would give 0 stars if I could. I deeply regret believing…read moretheir deceptive advertising and online presence. They put more effort on marketing and commenting on reviews than they do in the quality of their work. At the end of 4 stressful months they pressured me with a disclosure agreement saying I could not claim any issues with their work and or post any negative reviews online or they would fine me $1000 per review. That is the opposite of "exceeding customer expectations" which they claim in their marketing and responses to comments. I did not sign the agreement. It makes me sad to think of how many people must have signed this form scared of the consequences or unwilling to pay the $300 I paid to go see a lawyer for advice. I would therefore argue their online reviews should be considered with caution. To summarize the issues, poor quality work and unprofessionalism: * Terrible project management and scheduling of work * Workers regularly being late or not showing up * Rework of tiles and interior brickwork required * Lack of protection on site after promising multiple times to cover in plastic * Lack of communication throughout the project * Inflation of plumbing and electrical hours charged * Violated electrical codes by covering a switch box in the kitchen with tile

This company has to be rated the 5 stars they deserve…read more Fabulous company to work with. They listen to what you want and get it done. All the workers were so professional and went out of their way to help me out. Would highly recommend!!