Doug's Repair Shop got me in and out quickly.. I knew what the parts and labor we're going to…read morecost.. customer service was good/friendly and professional.... communication was good ..prices were on point. All-in-all I am very satisfied with this experience and I thank you guys for doing a good job for me. I will be back.

Doug's auto is in my opinion the best mechanics shop in town they are very honest and the team is…read morehardworking. Their knowledge of automobiles is astounding and the speed at which they fix vehicles in most cases is probably the fastest in town. I have heard others say that the owner Doug was not as friendly as he could be. Well that's not necessarily true if you see him around after work he's as friendly and talkative as ever. but at work strictly business. So if you want to go to Doug's to socialize it is probably not recommended. but if you want a quality repair at a fair price in a decent amount of time, then Doug's auto is the place to be.

I called spoke to Marco My fiancé was looking for a place…read moreto help us change oil change on our box truck. He was super helpful and offered us the best customer service. Thank you Marcos!! Yesica and Raul from Fully Loaded Trucking LLC

My 99-f150 blew a hose on 183. I replaced the hose and filled it with antifreeze. The coolant…read moresystem had air in the line so I went and bought more antifreeze to bleed out the line. I was in a hurry and purchased the wrong antifreeze which I did not realize until I opened it up and poured some in. I took my truck in to have a flush done. I paid $135.00 and my truck still had air in the system. I took my truck back in and I said that I could not get over 45 mph because it's overheating. One of the techs said well you have air in the system. I said that's why I brought it in to have it flushed. He stated that without a bleeder valve he does NOT know how to bleed it. And he suggested that I take my truck to Brownwood radiator. I paid $135.00 for service which should have included a bleed and still can't drive my truck. I have been taking all three of my cars here for 10 years. Very disappointed in the service today and will not return.

Went to get an oil change with $30.00 off Big Country Ford bonus reward card. Last visit was $20.00…read moreoff and paid $44.00. The visit today was supposed to be $30.00 off, paid $61.00. Didnt make sense, so went inside and was told by Stephany Gardner that we asked for a tire rotation, which we did not since the new tires were put on two weeks ago, and that prices have gone up. Service advisor Stephany Gardner was dismissive with regards to.my questions and walked away as if she had better things to do, acted as if she didnt care that we paid $96.71 for an oil change with the Discount Card. We bought our car here and with the way the Service Advisor treated me, we are done with this service department and dealership because of this experience. I have a free one next time and will make sure nothing but an oil change is done! Also, three days later the interior smells like shop grease.

"Absolutely outstanding experience with ! My friend, a single mom on a tight budget, bought a used…read morecar "as is" 6 months ago. When her water pump failed and another shop quoted $2,500+, we came back to the dealership desperate. Gab at Big Country Ford remembered her, listened to our situation, and immediately went above and beyond. He and the manager had their service team diagnose it, worked magic with pricing, and got the repair done for hundreds less than originally quoted. Everyone we dealt with--Gab, the manager, and the finance lady--was genuinely kind, patient, and caring. In a world where people get taken advantage of, this team restored our faith. Highly recommend this dealership!"

These guys are amazing had waterpump frezz and pully broke they had us back on the road well before…read moreexpected. Very friendly and prices are very reasonable plenty of hotels in walking distance in such a family emergency. I couldn't have asked for a better shop. If I didn't live 2 hours away they would be my go to mechanics

Robert has always taken care of my vehicles and done a great job. Sometimes he even comes in below…read morethe estimate. He's a good guy.

I had cv halfshalfs replaced on my car a 2016 ford escape. I picked up my car after they fixed what…read morethey told me needed replacing. I picked it up on wednesday and the car had more noise than when i first left it for repairs. Also my speedometer didnt work my cruise didnt work either anymore, my steering was hard and it sounded like my wheel was fixing to fall off. The pops and noises I took it in for were still there and worse. They told me to take it back in so they could see what happened. They called me and told me that they found a broken wire that was broken while putting the shalf in. But they didnt check the noise on my car cause he said they didnt have time. I told them i was going out of town and i was afraid of the noise that felt like tire was fixing to fall off. Waltrr said that they couldnt check it and i didnt have any option then go out of town in it with fear the wheel would come off. I called them back after i got back from dallas the next week on Thursday and walter said he they didn't have time to fix my car. He said i could take it the next week to get it looked at if i wanted it looked at so i had no choice but make an appointment. Scott was gonna try to fix it then. I had told them i had a doctor appointment the next day and was afraid to drive it but walter didnt care one way or another. I took it to Brownwood Glass and Alignment and they made time to fix it for me and tighten the loose screws the were loose on cv halfshaft. They did not charge me one cent. I know who has my business from now on. I will not be recommending Tran Texas Tires to anyone I know or meet. Look somewhere else ir take a chance on your life. Maybe they will fix your car right.

I bought a new set of tires from Trans Texas Tires. Only a week later while in Dallas, I had a…read moreflat on the freeway. I drove to Discount Tire and had to replace the tire. When I told Trans a Texas what had happened, they refused to reimburse me for my tire because I hadn't kept the ruined tire. I was very unhappy with the service I received. When I called to check on whether I would be reimbursed, no one called me back. This happened 3 times. I'm very disappointed as my husband's business had done business there for 20 years.

Time for oil change they changed oil checked all fluids and checked air in tires and washed windows…read more.great service each time I visit.Friendly greating with apple smile

Great service, fair prices and friendly folks. Got an all synthetic oil change & transmission…read moreservice in less than an hour. The owner was hands-on and greeted, informed & educated all his customers. He's also a mechanic who understands-not just a quickie oil place. I come to Brownwood about once a month for work and I'll make an effort to return for maintenance. Support this quality local business!

In 50 years of owning cars, I have never experienced the outstanding service that I received from…read moreTexPro Auto & Diesel. My car had a serious breakdown while making an interstate drive and this group treated me like family. Words are insufficient to express my gratitude to them. I only wish they were closer so I could use them all the time.

My husband and I are extremely pleased in the help we received from Bruner, specifically Kim! This…read morewas our first BRAND NEW car to buy and we did it primarily online! We live 350 miles from the Brownwood area, way up in Amarillo ;) But finding this vehicle on fb marketplace and staying in touch with Kim via phone and email truly helped us! These vehicles are extremely hard to come by, so when I found it available through Facebook marketplace, my husband and I were inquisitive. This vehicle was secured by two other serious buyers so we thought we wouldn't be able to buy it. However, about 5 days later, I received a call from Kim letting me know that it was available! (Little did Kim know that Garrett and I had just returned from a weekend trip to Houston where we planned to buy an SUV but returned home with nothing!) My husband and I did something we've never done before-- we decided to buy a new car, sight unseen, over the phone. In the car market these days, vehicles are hard to find and are selling way over MSRP! Not at Bruner. Bruner Auto Group takes good care of you and reminds you of your hometown! Bruner doesn't throw in expensive dealership fees or packages that you know nothing about or don't plan on using! What you see is what you get! We were delightfully impressed and this has been the best vehicle purchase we've made to date! (And we've made a lot: Hudiburg in OKC, plus many others in Texas and Oklahoma and New Mexico.) The process has been seamless! Thanks, Kim, for driving 250 miles to meet us in Lubbock! Thanks, Kim, for taking such good care of us! And thanks Bruner Auto Group for ordering this '21 Tahoe with the panoramic sunroof for your dealership! We're thankful we found it and you all!

Purchased a GMC Acadia from this dealership. One of the most stress free car purchases I've ever…read morehad. Everyone was so kind and thoughtful. They found the perfect car match for what I wanted. Great test drives on multiple vehicles until finding the right car. Paperwork was easy peezy. Car delivered clean, certified, and out the door without a hitch. A couple of days after my purchase, my salesman sent me a thank you gift of a nice insulated travel mug and chocolate chip cookies that tasted oven fresh. Beat that if you can.