I wanted to like this salon, the environment seems very nice. I've been there 3 times in the last…read more12 months.
My first visit was a walk-in, I said I was looking to get a manicure done and the greeter asked if I meant pedicure. I get that's more common for men, but not what I was there for. So they go to get a tech and come back a minute later, bringing me to a station in the back corner of the salon. The polish shelves nearby were the kids polish, I assume she does all the kids and men who don't get polish usually. She never asked about polish, never offered to pick a color, nothing... even though we talked about polish colors I've worn before multiple times.
When she said she was finished and I replied I haven't even seen the polish colors they have, she apologized and got the swatch ring.
My second visit was an appointment, I arrived and clearly specified I had an appointment for a manicure with polish. Again I was asked if I meant pedicure, but when I said no I was brought to a manicure station and given the swatch ring immediately.
The tech was nice, we talked a little but I thought it was a bit weird the base coat bottle looked old, its labeling was entirely worn off. I assumed they must refill from other bottles, but didn't say anything.
Within 36 hours the polish started peeling off. Within 7 days more than half had peeled off of 8 fingers. I called back the second day to let them know, I got an AI answering system who said a manager would call back. No response. I texted the number I received texts from - AI response asking for photos which I sent and was told they'd be forwarded to a manager and I'd get a callback. Nothing.
I tried both again a few days later, no response.
Two weeks later I am back in the area and try calling again, I'm given the option by AI to hold for a manager. Someone picks up, I ask if it's a manager and get the response that yes he is the manager, asking how he can help. I explain the problem with the polish, he says to come in, they'll redo the manicure for me.
I said I didn't have time for a manicure, and didn't need a full service but if they could just redo the polish for me I'd be happy with that. He said OK, and I went in 15 minutes later.
They brought me to a different tech who filed my nails to reshape them and then polished them, then I went to the register and the manager came over... not who I talked to, that was their receptionist/greeter. The manager berated me for "waiting weeks without doing anything" saying that they warranty gel for 2-3 days and don't warranty polish at all. He wanted to charge me full price for the service that I was told would be covered, I showed him the call logs and text messages and he eventually comped the cost then re-emphasized they would never warranty regular polish in the future, that it's only meant to last a few days.
Funny, because normally I get at least 2 weeks with nothing but a minor chip on a corner with almost every other manicure or DIY polishing!
