I found the perfect dress for my wedding! It was simple elegance! The staff was so kind and…read moresupportive in my journey!

We began shopping for my daughter's wedding dress on November 9, 2024 for her upcoming wedding…read moreApril 26, 2025. We went to Bridal Place as we had found prom dresses there in the past. J showed Hatie her Pinterest board with black and white (two-tone) dresses giving her an idea of what she was looking for. Hatie showed us a beautiful black dress and advised they could customize it to J's specifications making it everything she wanted -- off-the shoulder rather than spaghetti straps, add some white layers and additional alterations. We purchased the dress and paid for the initial customized alterations. The first fitting after alterations, J couldn't step into the dress as it had been sewn together leaving no opening. This was corrected while we were there, but the dress was not yet as expected. Hatie assured us they could still fulfill the vision. We paid a second alterations invoice. We traveled to Bridal Place for several fittings and finally on April 12, 2025 (two weeks before the wedding), we took the dress as it was at the time and had the complete vision fulfilled in short time with someone else. The result was everything J wanted and the complete vision! Because Hatie was very helpful and I was trusting her expertise and advice, I purchased the MOB dress from a catalog, as did 2 others - all requiring alterations. The alterations to my dress were so poorly done I took it to another alterations person who advised the dress was beyond repair (see photos attached) and purchased a second dress one week before my daughter's wedding which also required alterations. One of the other dresses ended up in the same situation, was taken elsewhere for repair and followed suit with unfixable alterations and purchase of another dress on Tuesday before the Saturday wedding and alterations completed 2 days before the wedding. There was so much unnecessary stress involved in the dress debacle. During the initial visit in November, we saw a sign advertising a sale on tuxedoes. My daughter took the groom, her father and future father-in-law for fittings and measurements on December 21, 2024. They went to pick up the tuxes on March 8, 2025 and encountered more disaster. There was no sign indicating the available-for-purchase tuxes were previously used rentals (see attached pic from BP's facebook page). Some of the pieces were well worn, stained, and mismatched. In spite of having been "measured and fitted," and paying for the "tux orders" upfront, 2 men were given XL shirts, requiring the purchase of additional shirts in the appropriate sizes elsewhere. I discussed the tux incident with Hatie and suggested BP should have a sign indicating the tuxes available for order/purchase were previously used, worn rentals. I was well aware the tuxes were being offered at a very inexpensive rate, but it never occurred to us we were "ordering/purchasing" used garments. We made unnecessary visits to BP due to a lack of communication between the small staff making it impossible to pick up items at appointments although the items were at BP (example, being at BP on Saturday and making a trip back on Monday from Charlotte to pick up the groom's replacement vest and tie because the staff person was not there on Saturday and no one knew if they had arrived.) I placed a call when they opened at 11 am Monday and was advised yes the pieces were in and actually were on Saturday. This situation caused unnecessary concern for the bride over the weekend and until we had the pieces in hand to know the condition of the items. We felt really good about BP the day of purchase of the wedding dress. Hatie had the vision but after months of alterations going wrong, dresses messed up to the point they couldn't be repaired, the tux fiasco and not being able to rely on them to know where our already paid for items were, this was an unpleasant and extremely stressful experience. You can find a beautiful dress among their selection, but I would refrain from allowing them to do anything more than minor alterations.