I was waiting for a parcel to be delivered from DHL. It was delivered on the 31st December. I was…read morenot at home and, the same day (20.18) I asked for the parcel to be to delivered in one parcel shop close to my place.
Eventually the parcel has never been delivered to the parcel shop I had indicated, so I NEVER had ANY chance to go and take it.
Funny details:
- in DHL internet site (where you can track the expedition) was indicated that the parcel would have been available for 7 days but actually after 5 days was sent back to the sender;
- in the same page it was indicated that it was presented to the parcel shop at 8.17, when the shop was still closed (it actually opens at 9 am): so I have to conclude that DHL is not even aware of the opening time of its commercial partners.
But the most funny thing is that, when I sent a complaint, instead of trying to find a solution acknowledging the mistake, they proposed me to go and look for the parcel in Ternat, 20 km from Brussels!!
Really crap and unprofessional service!!