I had a missed delivery and got this tracking/ sending number in my mailbox. I called the customer…read moreservice and they said the delivery will come the next day. I waited the whole day nothing came and the status of my tracking number saying it's on its way to be delivered. At 7.19 pm saying its not gonna be delivered that day. So I was thinking to change the delivery instead of getting it at my home, I would just go to pick it up at dhl point. Unfortunately when I tried to do this the system kept saying that it's invalid tracking/ sending number!!! And if I want to change anything, it has to be done before 22.30 pm and I couldn't do it!!! What a useless unprofessional company!!!

I was waiting for a parcel to be delivered from DHL. It was delivered on the 31st December. I was…read morenot at home and, the same day (20.18) I asked for the parcel to be to delivered in one parcel shop close to my place. Eventually the parcel has never been delivered to the parcel shop I had indicated, so I NEVER had ANY chance to go and take it. Funny details: - in DHL internet site (where you can track the expedition) was indicated that the parcel would have been available for 7 days but actually after 5 days was sent back to the sender; - in the same page it was indicated that it was presented to the parcel shop at 8.17, when the shop was still closed (it actually opens at 9 am): so I have to conclude that DHL is not even aware of the opening time of its commercial partners. But the most funny thing is that, when I sent a complaint, instead of trying to find a solution acknowledging the mistake, they proposed me to go and look for the parcel in Ternat, 20 km from Brussels!! Really crap and unprofessional service!!