If you're in the Southern California area and need RV maintenance or upgrades, you should…read moredefinitely consider RV Supply Center in Hesperia, CA.
After about 6 months of owning our 5th wheel, we had a list of small items that needed attention. I contacted our local dealer to schedule an appointment, and was asked "Did you buy your RV from us?". I responded "no", and was blown away to hear "we aren't taking any new clients, sorry". I was a bit upset, but, no reason to cry over spilt milk, let's figure this out. I contacted the RV manufacturer, and they instructed me to take our RV to any maintenance center I wished, except Camping World.
Being a first time RV owner, choosing somewhere to service our new baby felt daunting, but after talking to a few experienced, local RV owners we decided on RV Supply Center in Hesperia, CA.
Now we're a little over a year into RV ownership, and after a couple trips to RV Supply Center, I'm happy to report that Grand Design and RV Supply Center have been pure gold to work with. Grand Design has approved all the warranty work needed (damaged trim, things coming loose, broken thermostat, toasted converter, and other small items) without hassle, and RV Supply has performed the work in a timely manner, with exceptional service, and attention to detail.
Recently our converter went out under warranty. Nathaniel, our service advisor, recommended we upgrade to a Progressive Dynamics converter. I told him I was on board, to let me know what the difference between what Grand Design covered, and the upgrade was. I get a call a few days later saying the upgraded converter had been approved by Grand Design, and was already installed.
Having issues with your brand new RV, can be frustrating, but having a manufacturer that is quick to approve repairs, and a service center that does quality work, in a timely fashion, makes it much easier to endure.
Thank you Grand Design and RV Supply Center for being dedicated to your customers. 99% of us really appreciate it.