I needed my computer looked at and called Vince Davies at Central Computer Technologies. His…read morereviews all seemed great.
When I went to drop off my computer he was acting a very bizarre manner - sort of frantic. He spoke in rapid fire sentences, ran in and out of the room and kept checking his watch. Then he got out some paperwork and started taking down my computer info which he did very thoroughly (but very frantically), presented me with a 3 page legal contract that was very convoluted (full of double talk and legalese), told me it was "just the usual stuff" and instructed me to just initial and sign. I expressed that I needed to read the contract and he replied that I could if I wanted to. He explained he had gotten the contract from a mechanic and it was to protect himself.
The contract stated that:
* He was not responsible for any damages that he did to my computer. When I asked about this, he said that while the contract did state that, he would 'make it right' if he did damage my computer. At this point I stated that I wished the contract was written in straightforward and clear layman's terms that were able to be understood by all. He replied that it was. I explained that if it was, then the expectations of both parties would be clear and concise. I had only his word that it meant what he said it did, and that he would 'make right' any damage he caused. He became upset and stated that it needed to be written that way and obviously not everyone had the same IQ. I did a sort of mental eyebrow lift at that.
* That it was my responsibility to back up my data before hand as he was not responsible for any loss of data. When I expressed that it would have been nice to know that ahead of time, so I could have backed up all my data he said he could not be expected to tell me everything ahead of time. I didn't reply as he was becoming more agitated and began pacing back and forth in front of me. But it stands to reason, if I am responsible for backing up my own data prior to arriving (even though he told me he would be doing that), then I should know before I take my computer in.
* That I waived all my rights to take him to court for any reason whatsoever, and I accepted that he had no liability for any of his work.
* That if I was in any way unhappy with his service or work, I was prohibited from sharing what happened and I was not even permitted to share my thoughts online. At that moment I realized that this was probably why he had almost exclusively good reviews online. When I asked about this clause, he became visibly flustered, and said that yes, sharing any negative thoughts or feelings online was considered libel. I explained that it was only libel if it was untrue. This seemed to push him over the edge and he asked me to leave. He wished me good luck with finding anyone else to help me.
I left there, went to the Geek Squad who informed me that all I needed was a security patch. They charged me $40 and took 5 minutes. Vince did not work on my computer, so I cannot say if he is good at his job or not, but it was discouraging that what said he had to do to fix it, was absolutely wrong. I waited to write a review until I had a chance to sleep on it, but then decided that it was only fair to everyone else out there, like myself, who relies on reviews if I shared my experience.
