The BEST, from top to bottom!! Face it, doing a re-fi is not fun. From deciding whether it's reasonable, to determining what type of loan is best for you, to getting your application together and then sealing the deal, it's all mind boggling and energy sucking, but Dawn excels at every stage. She explains loans and financing in understandable language and provides honest insight. Assembling the assorted documents for the application is a job in itself, but do not despair, Dawn will make it easy. She is stopped by nothing to HELP you get the info together, whether it's walking you through your old loan statements, calling your homeowner's insurance agent or contacting your HR for your W-2s, she is undeterred and amazingly adept at accessing the data. She has an amazing and super helpful team who keep you on a timeline and they are super creative at supporting you in the process. We were able to fax our documents across town to her Lake O office from a Director's office 1/2 mile from our house. I literally ran there in five minutes time with my kid in a stroller! At closing, Dawn entertained our three year old (her second loan closing with Dawn!) and then went the true extra mile...she changed our one year old's poopy diaper while we signed papers. Unbelievable!!! Dawn is smart, super attentive to detail, honest and truly dedicated to doing her best to help you in every way!! She's helped us with two loans and I highly recommend her!! read more

This is long overdue, but definitely needed to be done. First off, Dawn and Ashley are amazing. They helped us purchase our first home, and as many may know, it's a venture into a world of mystery. However, Dawn made it very clear and easy to understand, and was very patient with us. She talked over our different options, and helped us to choose what worked best for us. We were all very ambitious trying out a new mortgage program that ended up being a long and frustrating process, but Dawn and Ashley worked tirelessly for us. They kept us involved and informed the entire time, which comforted us during a very stressful move, and really went above and beyond what was expected. After three long months and last second issues and interruptions (none of which were caused by our team), we collaborated and decided to totally bail on the program we had been working on and choose a different one where Dawn could be in control. Literally the next day, everything was taken care of and ready to go. Long story short, when Dawn and Ashley work their magic, they make things happen and everyone ends up happy. If you read this whole thing, you're awesome, and if you need help with a mortgage, Dawn and her team really are phenomenal and you can have complete confidence in them. read more

We met Dawn after we tried so many other options and almost gave up our dream of buying our first house. Then our real estate agent introduced us to Dawn. From the very moment we talked to Dawn, she was extremely helpful, professional, always always replying in a timely, caring and positive attitude. She always answered any questions, silly and difficult questions. This was our first time home buying experience and Dawn made this experience so smooth, less stressful, memorable and dream come true. She made the whole experience much much better than our previous experiences with other mortgage brokers. She was very helpful and took time to explain everything and with kind heart and strong professional attitude. It shows how she is So good with her team Carter, because everyone was as helpful as she was. It shows how she is a good leader as well as a good team player. The whole process takes a team work and she has the best team in town for it. Dawn and Team Carter made everything better and simply amazing. Because of their amazing work we have our first house as of today 5 Pm. Dawn, thank you So much from the bottom of our hearts for all your hard work with great attitude and kindness! Thank you So much and may the Almighty Father bless you. read more

I'm not given enough characters to go a ton into detail as deserved. Dawn and her team are THE BOMB! In short: Here it is, my husband and I have had some challenging credit history issues making it impossible (it seemed) to get pre-approval/buy a home. We were told by my mother in-law (real estate agent) to contact Dawn as she has heard nothing but praises about. So we called her- *WE ARE HOME OWNERS* Dawn is definitely the guru in the lending world, hands down. I don't think she takes days off. Dawn, Tina, and Jodis communication is unbelievable given their workload. They will always call you back when they say they will and never did I feel "out of the loop." They were our sideline cheerleaders and never did I feel that they were providing subpar service, always exceeded our expectations. We feel so blessed to start this new journey and couldn't have done it without Dawn and her team. Thank you Dawn, Jodi, and Tina! read more

I bought my first house in Oregon 19 years ago. A week before I was supposed to close, the deal fell apart. Desperate to save the house, someone referred me to an up and coming, talented go-getter by the name of Dawn Carter. With absolute assurance and professionalism, Dawn was able to piece the deal back together and save our home. I've stuck with her over the years for many refinances and home purchases and would not dream of using anyone else. Dawn has that rare mix of honesty, work ethic, and intelligence with the ability to be creative when necessary, and think outside the box to suite her clients needs. She will listen to you, then go out and find the very best deal available. Dawn is also super fun to work with and very personable. She is my mortgage broker for life. You will not be dissapointed. read more

Wow -- I have my very own house! It's something I never thought could happen. After a rather uncomfortable split from a long-term marriage, I was forced to sell my existing home and knew I wouldn't come away from the deal with enough money to buy something new outright. Being a single woman AND self-employed added more issues to an incredibly stressful situation. I'd tried to re-finance before and got turned down again and again. Dawn to the rescue! Not only was she positive and helpful from the very beginning, she held my hand and worked SO hard for me every step of the way, including finding a brand new loan program that was perfect for my situation. Dawn is a super star and the entire Directors Mortgage team was amazing to work with. Thank you x100!!! read more

We had a VA Loan using my husband's eligibility and Dawn knows the VA process inside and out! We contacted Dawn before we started looking and she quickly got my husband's VA Eligibility Certificate and had everything set and ready to go. A year later, we found the home we wanted and Dawn had us in the house in a month - almost unheard of for a VA Loan! We were selling a condo at the same time as purchasing our new home and Dawn made the entire process seamless. I've worked in real estate for five years and have seen a lot of transactions and I can tell you, Dawn is a professional mortgage broker who really gets the job done right! If you are a Veteran, call Dawn, she knows how VA loans work and will guide you every step of the way. Thank you, Dawn!! read more

AMAZING! BRILLIANT! FANTASTIC! Dawn and her team were able to pull us out of our original lender's mess and still get us closed on time. She pulled some Sorcerer Supreme level magic to get us our forever home using my IRA AND without breaking our retirement. Of course we have amazing credit so she was able to get creative. But, no other lender would have figured out how to use the assets we have to secure the house we wanted without cashing out every last penny of my IRA. Nope! Dawn did it! And she was magnificent. You absolutely must use Dawn Carter at Directors Mortgage - Lake Oswego- and her team: Rachel and Jody. They held my hand through every step of the crazy path to buying our new home. Do it! Go out and find Dawn. THANK YOU!!!! read more

Think of somebody you have always been able to rely on. Maybe it's an old friend. A sibling. A parent. Somebody who would drop everything to help you. Somebody who has your back no matter what. That's what Dawn was for my family. She was always working hard for us; always advocating for us. If we called, she picked up immediately. If we emailed, she wrote back immediately. In this day and age, that kind of responsiveness is like a dream come true. And honestly, it sometimes feels like it was all just a dream--like my wife and I hired Dawn, went to bed that night, and then woke up the next morning already living in our new home. I could go on but I won't. Bottom line, Dawn is the best of the best. You would be insane not to work with her. read more

The BEST period. When it comes to getting a mortgage, Dawn and her team at Director's Mortgage far exceed the assistance and personal attention you will get anywhere else. I have had numerous mortgages over the years and never had an experience as seamless as when I just worked with Dawn and her team. She knows the business inside and out and is always one step ahead. She proactively contacted our move-in coordinator, obtained HOA papers way in advance of the due date, arranged for an inspector on very short notice and kept us informed every step of the way. We will only use Dawn and her team at Director's Mortgage when a mortgage or refinance need arises again. COMPLETELY SATISFIED. read more

Dawn Carter's experience and knowledge of the lending industry was obvious from the beginning. Although working from home during the Coronavirus shutdown, she was available anytime of the day or night. Dawn provided weekly progress reports without asking. When we went into contract the rates were 3.875%, but with daily monitoring over a period of three weeks we locked in at 3.65%. What a savings!! The CEO of Directors Mortgage even called to assure a positive result during such volatile times. I could not have asked for better customer service. Her entire team was prompt, responsive and extremely professional. Recommending Dawn Carter to others would be a pleasure. read more

She did it again and faster than ever. Dawn made it possible for us to purchase our second home by expediting the loan application and approval process. According to other banks on average necessary paperwork, inspections and approvals typically can take 45-60 days and she did it within a few weeks. Dawn is a driver,works wells under pressure, and follows through with her commitments. Additionally, she took the time to educate me about the loan approval process and other elements such as the interest rates trend chart. Customer service and communication go hand in and hand and Dawn excels in both. Thank you Dawn and Team for making it possible to purchase our 2nd home. read more

I've known Dawn for many years and have always appreciated her friendly and kind personality. I have done several mortgages with others over 35 years, but came to Dawn because everyone I know says she is outstanding and I had a complicated matter that I needed knowledgeable advice and direction. Dawn provided all of that! She provided me with valuable information even before beginning the loan process that helped set me up for a smooth transaction when the time came. I knew I always liked Dawn as a good person, but I now like her even more as an outstanding business person who is outstanding at her job! Thank you! read more

Dawn was so wonderful to work with! She knows how to keep things calm during what can be a stressful situation. Dawn was very good about explaining the mortgage process in a way we understood. She was available any time we had questions and was always willing to help us. She has a great team too! We always felt that we were in good hands with knowledgeable people guiding us through the process. We recommended Dawn when our son purchased his first home and we would recommend her to anyone. When our new home became ours on my husband's birthday, Dawn's "Happy Birthday" serenade to him was icing on the cake!! read more

Dawn is a fantastic loan officer. Incredibly knowledgeable and professional, and very kind to boot! She always has the answers to questions, and she is willing to explain anything that doesn't make sense, and doesn't make you feel bad about it! We used her when we were buying our house 3 years ago, and then again just recently to do a refinance, and she was so helpful both times, she really made the process doable. And she stays with you, so even if you sell your house, she will check back in with you and make herself available for any questions that you have. She's honestly the best. read more

It was such a pleasure, and we were so lucky too, to work with Dawn on financing our first house. Dawn and her team kept us updated about what to expect and/or need to do during our house purchase. Dawn helped us with our credit scores and this gave us better ground to stand on. I can not thank her enough for what she did to my family and I will always recommend her to anyone looking for a mortgage loan. Dawn is not only knowledgeable, she is also very organized and will always find answers for your questions. In the end, we got a good deal on our dream house. read more

When my husband and I recently bought our first house, Dawn made the entire process much less intimidating. From start to finish, she was available and committed to helping us achieve our goal. We also appreciated how she explained everything in detail so that we understood exactly what was happening every step of the way. I have already recommended her to a number of family and friends, and will continue to pass her info along to anyone who might ask. She is knowledgeable and professional, and her personal approach will make you feel right at home! read more

Dawn and her entire team are GREAT! This is our first refi and I have to admit I was a little nervous as I no idea what to expect. Dawn and her team not only were available to answer all of our questions, even if they seemed obvious to most but she answered them quickly and fully. She is also helping guide us to a higher credit score and making sure it stays up there. I only wish I had met her 30 years ago. :) (yes, at my age I should know by now but you would be surprised :) ) We HIGHLY recommend Dawn for all of your mortgage needs!!!!! read more

Given my less than stellar situation and complications, I will admit I had doubts but Dawn blew them away with her positive attitude and creativity as she helped me resolve my situation and get a loan. In my opinion, she worked magic, and I couldn't be happier with the result. I couldn't believe how easy she made the whole process, and her experience and knowledge got me where I needed to go. I definitely recommend her to anyone but especially those with a bit more challenging situations where she can work her magic. read more