The battle to get an expensive lamp from Daville ended today--they are "being sold" and dodging what must now be a torrent of dissatisfied customers.
I ordered the product in April, paid for it in full(they offered a discount if I did this) and was told 10-12 weeks to arrive. After 15 weeks, I started calling and visiting the store and heard every excuse in the book.(manufacturer backlog, distributor error, computers down, delays at customs, etc).
Finally I phoned the Canadian distributor and was told that they weren't shipping to Daville since they were a delinquent credit account and had been that way since March. So, Daville took my money for a product that was never going to come!
Today I got a call from the manager who said the credit VISA refund I got from them Tuesday hadn't been processed and that I should contact VISA for assistance on a chargeback. . New owners are supposed to take over next week.
Warning--the same manager evidently says she's going to work for them, and if her past tricks are any indication, I wouldn't set foot in that store ever again.
These people have been running quite the game over the past six months as they go down the drain.... read more