I had Margo as my consultant (in Cincinnati on Montgomery Rd) and she made my experience perfect. I cannot say enough about how amazing she was. Margo and the staff made me feel like the only and most beautiful bride in the building even though the place was packed. Margo took time to understand who I was and find the dress for me. She asked me about my guy and our story and made me feel special and important. I cannot express how perfect the service was. She wasn't pushy, and showed me dresses in my price range that fit my personality and desired look. She took her time figuring out even what accessories I would want putting everything on a wish list. I felt she understood who I was as a person. And that was special. read more

I went to David's Bridal yesterday and found not only my bridesmaids' dresses, but my dress as well. My consultant was Lizzie and she was awesome. She was very patient and helpful when it came to styles, prices, colors, recommendations, etc. She helped me find my perfect dress while chatting and making me feel comfortable. Nicole was the manager while we were there. She was awesome and helped Lizzie with my special order. She made everything easy to understand and easy to do. Once I found my dress, she even gave me a hug! All of the other consultants came over and cheered when I rang the bell that I had found my dress. They were all so friendly and made accommodations for my large group of ladies with me. All around an awesome place with awesome employees who care about getting you in your perfect dress for the right price! read more

Firstly, parking is a nightmare. We came in wedding dress shopping and will never come back. No one greeted us when we came in but greeted the people behind us. She told them to look around and let her know if she found anything she liked to try on. We were there 30+ minutes looking and an employee came up and let us know that the dresses we were looking at were available on the brown hangers at the front. No mention of an appointment. We continued looking for another 15 min and had found a couple we liked. All of a sudden another employee came over and said "I need to take these dresses from you. We don't walk around with the dresses here. Do you even have an appointment?" First, "hi how are you?" would've gone a long way. Secondly, don't talk to us in a condescending tone like we are toddlers doing something bad. She did further explain the appt process and say "well I guess you wouldn't know that because how would you?" Yes exactly. How would we know if no one told us? Not the employees when we walked in, not the 3-4 others who saw us walking around for 30 min carrying the dresses and didn't say a word so pardon us for not knowing. Maybe put up signs? Perhaps at the front door? Or on the racks saying "see stylist" or "must have appointment"? Maybe don't tell the other people to "let me know if you find something and you can try it on?" That's clearly untrue. It was rude. We were planning to buy the bridesmaid dresses there too, but not now. I will also dIscourage anyone I know from going here. read more

Went dress shopping with my daughter today 7/29/2014. We first went to Fabulous Wedding's or something like that. They were rude. So we left. We decided to go to David's bridal in Kenwood. We left Covington and went to Kenwood. I am so glad we did. We met Britt at the door she didn't ask if we had an appointment. She was there with answers and questions for us. Britt was not worried about how much or how little we were spending she just helped us. My daughter tried on a dress she has seen online. Britt showed how sleeve's could be added then added other features. It is the perfect dress! My daughter will see Britt tomorrow to say yes to the dress. Thanks to everyone who helped but mostly to Britt for being real and doing your job so well. read more

If I could rate this location any lower than 1 star I would. I had a terrible experience from start to finish and wish I would have gone elsewhere to get my dress. Over a period of a few months in dealing with them, I experienced complete disorganization, rude reps, problems with orders- and I could go on and on. I spoke up several times about my issues and dissatisfaction and no one ever did anything to even try and make things better. I don't know about other locations but I would not recommend the Kenwood location AT ALL! read more

Went dress shopping over the weekend for my wedding gown. Thanks to Lemmy I was able to find the perfect dress. It was a wonderful experience! She's was very patience and extremely helpful! Would definitely recommend this location. We went to the Florence location a few weekends prior. The girl made us feel very rushed and wasn't friendly. read more

I'm in hell. I'm in burning hell. I purchased my wedding dress at David's Bridal over Thanksgiving. I'm having a Christmas wedding. I am from Cincinnati but currently live in San Francisco and the wedding is taking place in my fiance's hometown of San Diego. My Mom and I called SEVERAL SEVERAL SEVERAL times to confirm the overnight shipping. I was supposed to have received my dress TODAY in San Francisco as I'm leaving for San Diego on the 22nd. Guess what? They shipped the dress GROUND and then tried to blame us saying it wasn't in their "notes". Well guess what ladies, we have a receipt showing we paid for the overnight AIR shipping. Well no one is going to be here at my company in SF to sign for the shipment and I myself am not going to be here even if they were. I'll be in San Diego getting ready for a wedding which I apparently don't have a dress for. Oh, did I mention I am pregnant and they made me cry at work? We told them, WHO in their right mind would have a wedding dress shipped over the Christmas holiday GROUND?!?! They finally got it..... I think. Also people may wonder why I bought a dress in Cincinnati when I live on the West Coast? Well, I wanted to have that experience with my Mom, Aunts and cousins and I didn't think shipping and timing would be such a difficult concept to grasp for a retail store who also has an online store as well. Believe me, I would do it completely different had I known then what I know now. Also, I completely trusted them b/c they seemed so nice when I was in there and they kept telling me not to worry (as I expressed my shipping worries). They just wanted the sale and I know that now. Don't let their surface charm fool you. They don't give a S*IT about you or your wedding or your dress. Trust me, I know from experience. A very BAD BAD BAD AWFUL experience. read more

I have never heard a good thing about any David's Bridal, so I came here a little suspicious and ready for a potentially bad experience. I came here on 1/14/17 with my best friend who is getting married, another one of her friends, and her mom to help my friend find her dream wedding dress. Our appointment was at 12:30, and we walked in, and our consultant Margo greeted us right away. I just have to say, Margo was INCREDIBLE. She is the reason I am giving this place 5 stars. She asked my friend what she was looking for in a wedding dress, and then walked us around the floor to pull some dresses. She listened so well to what my friend wanted, and at one point my friend pointed to a dress and Margo said "Oh honey that was one of the first dresses I pulled for you!" She just was so good at understanding what my friend wanted in a dress. During the process of trying on dresses, Margo was upbeat and encouraging, and made the bride feel beautiful and comfortable, and she was patient and kind the whole time. She coached the bride through each dress and knew just what questions to ask her to guide her through the process. She also knew exactly when to put her back into the dress that was "the one"! She jacked the bride up and my friend cried and Margo was so genuinely excited for her. The sweet words she said during the bell ceremony made all of us cry and it was an absolutely beautiful wedding dress shopping experience for my friend. Margo ALSO helped us choose bridesmaid dresses in the same day, which was incredible! The only time that we experienced horrible customer service was when we checked out. The woman helping us never made eye contact with us, did not answer our questions, and acted like we were bothering her! I have to get my bridesmaid dress shipped to Chicago, and as she was entering my info I told her that, and she rolled her eyes and said "Well I guess I'll have to go back and enter in your address...." Like it was a big deal for her! (It literally took 20 seconds to get my address entered) She also was extremely unhelpful when the bride was trying to buy a swatch of the bridesmaids dress fabric. She initially tried to sell the bride the wrong swatch and we insisted it was wrong and she resisted until we asked her to double check her info sheet. I wish I remembered her name, but she checked us out around 2:30 on January 14. If I find her name on my receipt I'll add her name because she was completely unprofessional. This whole 5 star amazing experience is really truly because of Margo. Margo said she only works there part time and she SHOULD be there full time because of how beautiful she made my best friend feel, and how encouraging and happy and fun she was. I wasn't expecting to be wowed by a David's Bridal, but Margo's outstanding customer service really impressed me. read more

my experience wasn't bad other than, the consultant had no clue how to do anything didn't offer the bride to help put on her dress. The second time we went back we had a different consultant... we had already filled out all of the contact papers and somehow they went 'missing'...we have a bridesmaid who doesn't have an email,when she went to call about if her dress was in or not the consultant got rude with her and told her its been sitting there for a week, she was never contacted via phone, nor was the bride notified.Today in calling to get my dress steamed, I call four times to schedule and appointment no answer each time. Then I was informed that alterations were charged separately... I am fed up with the run around and the inconsistent ability to know who I'm trying to dealing with every time I go read more

I came in with my 3 sisters to find a beach you wedding dresses for my vow renewal. I signed in for a walk-in appointment. The girl started off really helpful. She pulled my list from the website and we went over the style I was looking for. She only looked for the main one I liked but they didn't have it in the store. She pointed us to the section of the styles I like. We found our own dresses and she took them to the dressing room. She was helpful through the first 4 dresses then she started helping a girl next to me who already had to sales associates fawning over her. From that point I had to get my dresses off the hangers and in the dressing room while trying to get out of my current dress. I have a feeling the girls next to me had a much higher budget then me and she was priority. I didn't even try on the last 2 dresses. We were leaving and she waved at us on our way out. I found a dress I loved but I think I might order it online or go to the David's Bridal in Tri-County. My sister is also getting married and we won't go there for her dress. read more

I went to Davids bridal looking for a wedding dress. Shirley was my consultant and she was very helpful and wonderful to work with. However, after trying on several dresses the assist and manager came out and was very rude toward my consultant and towards me. She took back several of the dresses that I had picked out to try on and said she was going to go shopping around the store for things she thought I'd like. She hadn't even asked me what style or type of dress I was looking for. When I didn't pick any of the dresses she had pulled for me she rolled her eyes. I thought she was very rude toward myself and my consultant. read more

I had a wonderful time finding "the dress" at David's Bridal in Kenwood! Jessica Stacy was absolutely fantastic. She listened to my likes and dislikes and helped me find that one perfect dress for me! I hands-down recommend her experience and expertise to everyone looking for a wonderful experience! read more

I can not say enough great things about the experience today. Every single staff member was friendly, personable and all about making the wedding dress shopping experience a great one. Margo was the best and you could tell her heart was really into her job and helping my daughter find the perfect dress. She was truly a blessing today and this experience will be remembered forever. This trip was worth the drive to this David's. Congrats to all the staff, you all were such a blast and we can't wait to come back for the fitting to see you all!!! read more

Hello? I picked up the phone......THERE WAS A FLOOD my dress was gone. Three weeks before the big day. (and yes the company took a total loss The only reason I found out was because my maid of honor stopped to make sure the dress was ready ). I planned a beautiful outdoor early October wedding. So my search began and I won't bore you with the details of every vendor in the Tri State area. The general consensus was " that they were so sure they could not help me I shouldn't make an appointment or stop in because they don't even know how the alterations staff will deal with an event like this") Really, seriously, I know the The answer and I'm not even in retail! This is what you do you find closest thing you can find that you love and we will make every effort to make it work" ( is the sentence I was waiting for) Even after I had taken many hours (that I didn't have to waste ) on different websites with alterations in mind etc. I was trying to be prepared for my end of the appointment or visit and all that goes along with it. I felt good on Sunday so I went to the Kenwood locationon on Montgomery Road that's The David's bridal to go to (because they are all not the same) The directions to the building were perfect, The young lady that greeted me at the counter was happy, and listened as I explain my situation. Also, that I had called ahead, and had no appointment (they said sure just come on over we're happy to help ). I almost broke down in tears after hanging up that someone was willing to help me. Wow, she had remembered speaking with me, was very glad I decided to come over it was a little after five and things have slowed down a bit. I explained about the lack of everything from the flood. She assigned me to a nice young lady, while I was waiting and they were pulling some dresses for me I went in with the expectation of most likely no gallon will come close so. I need a purple dress, i'm a realist I know I (cannot have a lot of alterations so it has to look good on the hanger and better on me! Now you know we've all done it, that dreaded hanger! How it can look good on the hanger and not on the rest of us?). So I tried a few dresses with no luck. Then after the queen of alterations had come upstairs add gently told me that she couldn't really add sleeves to most of my choices she gave me other options. (how refreshing she's delightful ) And then I found My dress that's right My dress. Keep in mind it was Sunday all we had to do was shorten the gown so I could wear my beautiful silver flat sandals that I was going to purchase not knowing what the weather would be at the gazebo. And the queen of alterations told me after tapping me on the head with her magic wand that I could pick my dress up on Friday!!! (Yes five days ) The whole alterations department is incredible we all know they make the magic happen, because they make us look about as good as we can look on our day! Now that the dress was chosen we needed to bling it up a bit as it was almost closing time I had more attention because everyone else (customers ) had left. So within five minutes I felt like Cinderella something in my hair, a sash around my waist, my beautiful shoes my gown, and I had chosen a necklace and earrings and I have been adorned with a beautiful bracelet. It was so nice that everyone had a little input. I finally look like a bride These people are phenomenal. What a staff. From the assistant manager that was in charge that day, it was like a well oil machine. Best part is they all help each other while they were busy and when they were a little bit slow they focused on whoever was left in the store. (Lucky me). Thank you thank you thank you David's bridal in Kenwood Montgomery Road you will always be a 12 on my 1 to 10 star scale!. XOXO thank you thank you thank you thank you. The girl in the purple dress. read more

My future daughter in law lives in S America but had heard of Davids and came here to Cincinnati to look for her dress. The staff at the Kenwood store were so amazingly helpful. We ordered a dress and then had to figure out how we would get it to S America. Fortunately the bride had a well timed business trip to this area which allowed her to try on the gown when it arrived. They had guessed a perfect fit for her. They shortened it and added a bustle all in an hour, packed it in an old suitcase for her, and she left for home a couple of hours later, dress in hand. The staff adapted to an unusual situation beautifully, no impatience, courtesy and charm all the way. Wish I had lots more young women in the family I could take there! read more

I went here to shop for my wedding dress. I had Jessica S. as my stylist and she was so sweet. I came in with my mom on a night when they weren't very busy, and everyone in the store was very nice. While Jessica was my stylist, others that were working there would stop when they had free time and help by adding waist bands or veils they thought would look good with different dresses. I ended up purchasing my dress from another store, but I was pleased with their service including the second time I went in with my mom, sister, and sister-in-law for a second look at the dresses. read more

You're checking around bridal shops in the Cincinnati, aren't you? Yep, that was me too. Let me tell you something...go to this location and meet with Jessica S. You won't be disappointed. Most girls have this perfect image in their head of the dress they want...I did not get that gene. I just had no idea what I wanted. Until I went to this David's Bridal and met with Jessica S. I instantly just adored her! Jessica S. was friendly and made me feel so comfortable the moment I walked in. I had been to other david's bridal locations that were rather lackluster but this one takes the cake! Jessica immediately started helping me pick out dresses and talking with me about my wedding. It was like looking at wedding dresses with a friend - this is the exact person you want helping you. She talked me into trying dresses I wouldn't normally try on and they actually looked pretty good! She gave very honest feedback and suggestions. I ended up finding the perfect dress and I am so excited about it. It had just gotten in that morning so I was the first person to try it on. Jessica and her manager (Sam - Also, SO nice and very easy to talk to! she spent a lot of time with us as well) immediately got people around to look at the dress since it was the first time someone had tried it on. I honestly felt special (as cheesy at that sounds!). It was really cool and mostly because the girls there were so sweet. I had two other appointments that weekend at other bridal shops and I cancelled them all once i found THE dress at this David's Bridal. I enjoyed my experience so much at this David's Bridal I even got my flow girls' dresses here! I went with my niece to this location while my other flower girl was trying on the same dress at another location out of town that day. We went ahead and bought the dress for my niece - perfect! Then I found out from the mother of my other flower girl that the other david's bridal location out of town mentioned that the dress was on sale and there was little inventory because it was being discontinued. I needed to act fast and buy the 2nd dress...Jessica S. called the warehouse and they were sold out. She could clearly tell i was freaking out but she remained completely calm, smiled and promised she would find one....and she did! She called several other locations and finally found a dress in a size for my other flower girl. SUCH a relief. She even had the shipping waived! Hey, as Charlie Sheen says...winning. These girls will go above and beyond for you. Check them out! read more

I bought my wedding dress from DB in Feb. 2013 and went to my alterations appointment in early April. It took the lady 90 minutes to pin everything and $400 later they promised me a perfect-fitting dress. Fast forward a month to early May - my wedding in early June - and all of the alterations were a mess...nothing fit right and looked awful. I was there again for nearly 2 hours. I left and they said come back in a week and we'll fix it. A week later, I came back and they had hemmed my dress too short and was now 3 inches off the floor - it was a complete wreck!! The three times I went for my alterations appointments, I had a different person working with me which I'm sure didn't help things at all! I left there with no dress and a huge headache - Sami the assistant manager was very nice though and handled the situation with complete professionalism so kudos to her. I'm just upset that I am now left to find a new dress with less than 1 month! SO maybe if you get your dress here, have it altered somewhere else, but I may just tell you to stay away. Just my advice! read more

David's bridal has a great selection and the dresses you try on were in great shape unlike some other shops. The 2 negatives I had with David's bridal was at my first appointment i felt very rushed. Other places i was their sole focus and no one tried to rush me out the door. If you're looking for more of a vintage look i would say go to the bridal district because I didn't see a ton here. I came back for a second appointment to get the dress I decided on and this time they were very patient with me and I had 2 people switching off catering to everything I needed so the feeling of being rushed probably depends on who is helping you and how busy they are. Bridesmaid dresses i always feel Davids has the absolute best selection and reasonable prices and getting 20% off after I bought my dress there is a great perk! I've bought 5 bridesmaid dresses here and they're great quality and beautiful! read more

This David's Bridal is awful! Don't waste your time and go elsewhere! We made an appointment for bridesmaids dresses for my sisters wedding this September. We had an awful experience at the Florence,Ky location so we decided to come up to Kenwood. We came into the appointment hoping to get a bigger selection of dresses but was greatly disappointed!!! When the bridal associate came up to the front the first thing that came out of her mouth was, "I'm with another bride." Then proceeded to show us the dresses and told us our room was in the corner. Then she disappeared to the other bride. This was our first bridesmaids dress experience and didn't know what we were looking for... She came back over after 15 minutes and that time we went to the room! The worst part about the experience is when she told us that she only has two rooms and one of the rooms is taken by the other bride.. Good thing that myself and my younger sister, who were trying on dresses are related... We had to share a room! The cherry on top was that there was no one in the other rooms.. My sister and mom didn't even have chairs out for them to sit on because the bridal party next to us had about 15+ people all seating in chairs. The bridal associate never came over to ask how we were doing, she only came over until the end of the appointment. I know we are only looking for bridesmaids dresses but at least make the bride feel special too. Don't know if this David's Bridal double books appointments but they need to change!!! My family of three girls will never come here again and will let everyone of our friends and relatives know about this experience! read more

The ladies that work at this location are wonderful. I was very discouraged coming into this David's because I had been to multiple other bridal stores and had very bad experiences. I walked into this store and instantly was greeted by Jill. She was very welcoming and professional. She was absolutely wonderful!!!! I showed her my list that I had from the internet and she started pulling any and every dress that they had for me to try on. This was just the start of a wonderful experience. Not only was Jill wonderful, we also had Managers Nicole and Sami helping us as well. They made my family and I so welcome. I never felt like I was a bother for trying on so many dresses or different styles. They were very informative and motivating and pleasant. So after trying on a lot of dresses I actually went back to the very first dress I tried on and this was the dress. I want to thank all those ladies for making my day so wonderful and for helping me find my dress. I would recommend them to anyone. I would have to say that these ladies are what real sales associates should be. I have never experience better customer experience. I would like to thank them. They were wonderful! read more

I have previously went to the tri state one and they we're so nice and helpful and they even gave me suggestions about my wedding in general but at that location they didn't have the dress I wanted to try on.. I went to Kenwood where I previously called in and they held the dress for me. The lady that was suppose to help me got my dress and she came back one time to see if the dress was in the changing room and that was the last I saw of her. I was ready to buy the dress at that moment because it was the one! I just had a few questions. I had to ask the lady beside me to help and she did and then I had to stop a guy to ask him about the price and he got me this other lady and still no sign of the lady that was suppose to be helping me. At this point i'm aggravated and shouldn't be since I just found THE dress. So as i'm leaving I see my lady knocking on another girls door and helping people that came in after me. Let's just say I didn't buy the dress there but I went else where and I now have the dress!! read more