We have had the luck of having our water serviced 3 times by The Water Guy. The first time they…read morefixed the water system so it wasn't producing sulfur smelling water. The 2nd time was as a result of the water not pumping. They came out immediately and fixed the problem easily. The 3rd time was today. We had no water at all and couldn't figure out what to do. They came out within 15 minutes of the call and went to work. The problem was a confounding one as everything seemed to be working except the water wouldn't generate pressure. Through troubleshooting they were able to identify that somewhere on the 5 acres of property a hose bib had been broken by some hooligans! They capped it and the water was fixed! We are so grateful!

I was told on the phone $200 for the realtor package well testing. The tech on the scene said $295…read more Called to speak with with Jay who was condescending and dismissive and offered no apology for failing to disclose hidden costs during the initial phone call. Their service quality is good, but always ask for the full cost before committing.

I finally got the last of my 27 year old home water system upgraded…read more Mike came out and set me up with a temporary fix for a failing system. When he was done he grabbed a raw water sample to be analyzed for hardness among other things. With this info they were able to build the correct system for the proper treatment of my well water. We scheduled an install appointment and everything went very smooth. I was even out of town but Oregon Water Services has already earned my complete trust in their services. Knowing I was out of town, Mike still left me a voicemail letting me know he was arriving to swap out my softening system. When he was done he even texted me a pic of the completed work and let me know it was done, left me the instructions manual, programmed the system for me and even advised me on the proper salt for the new system! This new system is incredible! I had no idea that there could be such a difference in quality of water between a 1996 system and a 2022 system. My water was already clear, so it was surprising to see that it seemed even cleaner and tastes better. It even feels different in the shower. This upgrade makes me wish I had done it sooner. Thanks Mike and Oregon Water Services! Excellent work and excellent results once again!

They have been very helpful with our various well & water issues over many years at our rural 50…read moreyear old home. They helped us install a holding tank and provided important advice during last years drought. It is so great to have excellent folks to call upon.

Byron is amazing! Our well pump died in the afternoon while Byron was on another day-long job…read morebuilding a well house, but he still came and helped us that night to make sure we weren't without water. He stayed until three in the morning diagnosing our problem, installing a replacement pump he gave us a great deal on, and making a bunch of other small improvements to our well system. He left us with a much better system and lots of knowledge, taking the time to explain how everything works and what to look out for in the future. On top of the great service he's just a really nice guy, too; a pleasure to work with, even when working until 3am after a long day. If you need help with your well, he's the guy you're looking for.

Our hotel septic pump failed and PumpPro was out to fix it the day after we called. They found it…read moreneeded replacement so Byron special ordered it from the manufacturer and had it within days. They replaced it the day it arrived. Very pleased with their work and speed.

Gilbert pump installed a River water system for us with a permanent pipe and foot pump in the…read moreRiver. They also installed a complete water filtration system to make N. Umpqua water potable for domestic consumption. Unfortunately, a log destroyed the River intake that first winter. I called them to come back to develop a seasonal system for summer use instead of the permanent system that was too risky to count on. They assured me they would be back. I texted. I emailed. I called. Over and over. I was told they would return but after months of asking and waiting they never showed. Our new house was close to being completed and we had no water for it. I contacted a different company and they really bailed us out of the hole that Gilbert Pump left us in. I'd see the Gilbert truck often drive by to do jobs on our street, but they chose to not return. I was always considerate and kind whenever I communicated with the office manager about our need for further services from them. I paid them in full. The water treatment system they installed works fine so they can do good work when they make themselves available. Our new seasonal system was the right solution and it is functioning well with the filtration system Gilbert installed. We now use rain capture over the winter months with 5000 gal of storage and install the seasonal system once it quits raining. It is still very perplexing why Gilbert pump left us high and dry. There seems to be internal "issues" with this company.

Ask him to come out and check my well they never showed never called so I would not recommend them…read morenot reliable. What would Pumpco Pumpco a good company come right out and fix the problem the same day soPumpco get a five stars

I needed to call with questions as the second owner of a house. They were quick to respond to email…read moreand very helpful, greatly appreciate their help.

I'm extremely satisfied with the work that Rich did for me. Over the past 3 years he made two…read moretrips to my property to assess the water flow in a 1960's-era well. When I was ready to activate the well, he completed the process of installing a pump and pressure tank quickly and efficiently. He knows this business and has been professional from start to finish. I recommend him without hesitation.

Not good. This is not a reputable business in my opinion. The experience was disappointing from…read morestart to finish, and the service did not meet basic expectations. Communication was poor and the overall professionalism just wasn't there. I would not recommend this company and will definitely not be using their services again.

Not honest people they kept telling me I broke my pump, which they installed 8 months earlier…read morebecause my well went dry although I was getting water. The young man who came out checked the pump tech and told me it was not operating because the wires were not connected, they had also installed the pump tech when they put in the new pump 8 months earlier. When they came back a week later to fix the pump the man who had installed the pump and pump tech told me he had forgot to hook up the pump tech and that is why it was not working. they installed a new pump and told me again my well had gone dry, yet I was still getting water, with the new pump i was getting the amount of water I was getting before the pump broke which if the pump tech was hooked up properly would have shut down before any problems. A month later I get a bill for 3600 dollars for the work they did I talked to Tammy at their office telling her it was a bad pump, the well had not gone dry and I shouldn't have to pay for the pump they gave back 300 dollars making the bill 3300. I talked to two different pump and well people here in town both said the same thing if my well had gone dry I would not get water it was a bad pump. I felt like I was being taken advantage of because of my age, 80 yo and lack of knowledge of wells and disabled. Talking to Tammy and the 2 workers was like talking to used car salesmen. Again McKenzie Valley Pump is not an honest business in my opinion, don't use them they will take advantage of people ignorant on how wells work

Experienced, prompt, thorough, and trustworthy. Friendly every time they work on your house. Highly…read morerecommend!

Everything is always great after their people have been here. Fast, friendly and efficient. Just…read morehad Jake and Byron out here; both extremely pleasant. Thanks Stutzman!

They installed my tankless water heaters back in 2008. When I had to update one of them in 2025,…read moreTCP was the place to go. I haven't seen any plumber in our area that knows the Tankless heaters as well as they do. Unfortunately, I've seen many other plumbers that don't know tankless & still charge big Plumber dollars to monkey w/ them. You might as well pay the money & get someone who knows what they're doing at TCP.

Tri-County plumbing replaced my bath tub. Their work is professional and high quality. I love the…read morefinal result. I'm glad they are in our area.