I first used Red Tape Translation in 2012, and learned recently I was one of their first customers…read moreever. Back then, they were thorough, conscientious and knowledgeable. They were adaptable, easy to work and it was a straight forward situation as they had clearly defined services available.
12 years later, I had a rather emergency situation which I couldn't complete on my own, despite my German improving through the years, and my first thought is ALWAYS of Red Tape. Why? I recall also they have continued to supply great articles and helpful information, such as during Covid-19 Corona Pandemie, when many were scrambling trying to understand what to do as foreigners and freelancers, especially.
When I contacted them again this month, I saw their website and services are widely expanded. When i searched the terms I knew before, I still couldn't find the service I remembered before. Despite being in an ER situation, I wrote a query and they responded within a timely way. Since I had given precise descriptions of what I needed, they were able to direct me to the booking type I needed. I can't say I would have found it on my own, but that was my limited terminology I believe.
If someone is desperate and expect miracle workers, Germany especially, and any service is just not like that. I was not success in completing the task I needed, but not due to Red Tape, it was just the German system. Red Tape offered to and refunded my payment.
Individual circumstances vary, time, date, schedules, offices, bureaucracy vary. Wholesale total lack of objectivity because someone didn't read all the information they needed to, and lack of recognition they are not the only customer is not Red Tape's fault. Red Tape has always been reliable, honest and upfront with me even when situations weren't successful. I would recommend it first and foremost beyond any comparable service center.
