If this is the T MobiLe Shop on Marienplaztz, I found the people there to be very unhelpful and…read morerude. There were MANY employees in the store and very few customers. Most of the employees were not busy with customers. I asked one felliw who was just standing around if he could help me. He didn't bother to answer, just shook his head waved me away. OK, I sort of get that; I spoke in English to him and maybe he didn't speak English. So, I went to a desk where two women employees were sitting. One continued to stare at her computer, the other turned her head away and pretended to be looking at her long hair. I spoke to get their attention and the one with long hair looked at me with what I interpreted as an uninterested, unsmiling face. She did then get me what I came in to purchase.

We had an outstanding experience at this T-mobile today. We had to buy a new Sim Card for our…read moreremaining time in Germany. Representative Ho Tan was EXTREMELY helpful and knowledgeable (We are using a international phone as a Hot Spot for our American Phones, so our situation is a bit unique). Thanks so much Ho