In September 2011, my 6-yr-old laptop was running frustrating slow. I took it to Donna Richmond at Dankesher Coaching and Consulting. She removed unnecessary programs running in the background which did speed it up greatly. She recommended that I get a new laptop and she researched which model would meet my needs and pocketbook. After I received my new laptop and monitor, Donna came to my apartment to set the equipment up and showed me how to use new features. Within the next three weeks, I ran into problems with applications and configurations. I called Donna and she used a program to log onto my laptop. She took control and figured out how to solve the problems. Because I could watch what she was doing (even though she was in another city), I learned how to address the same problems in the future. Donna was always friendly and sincerely glad to help with my problems. I really appreciate knowing she is available with a phone call if I have problems in the future. I highly recommend Donna's computer services to anyone. read more