I have been doing business with Matto Insurance for five years and I have always had great service…read morefrom them. Unfortunately we have had two claims in that time, but Matto Insurance helped us through the claim process with ease. A lot of insurance companies have similar pricing but they do not all have the same customer service. I would recommend Matto insurance as an insurance provider.

I stopped to get some important insurance papers, and got first class service. Very knowledgeable…read moreand helpful in the time of need.

This is NOT about their customer service (which I think is a little rigid). And, this might me…read moreminor but I don't care... State Farm gotta do better on these car insurance cards. Why are they still paper? Not even hard stock paper, flimsy paper. We can't even get a clean rip. If water touches these cards, it's done for. For the extremely high cost of insurance, and the investment y'all put into yalls commercials with Jake, you gotta do better. Paper cards is not the way.

6/5/2012 My company has been interacting with Joey…read moreMckenna-Ngo at CMC for the last two years to provide us with the best health insurance coverage. Ourt situation is complex, with several layers of coverage we need to address. The service she provides is remarkable...like over the top, in my experience. First, as we review each year the policies available, she shows me what is available and makes comparisons between policies to help me to make the best choices for my company's needs Then, throughout the year, she proactively helps us as questions arise for individuals covered, and has been instrumental in helping those moving on to Medicare find the best auxiliary packages. I can't recommend Joey, and her company, more highly.

Susan has worked for me and my wife as an insurance broker for years. She is a consummate…read moreprofessional and works in the best interest of her clients. She has a great support staff that always follow up in a professional and friendly manner! I have no vested interest in recommending Susan.

After having insurance with the same agent for 12 years I got a new car and tried to add it to my…read moreinsurance. After 8 days of frustration and still no quote I went elsewhere. The Reidenbach office was rude, incompetent and actually hung up on me as I was trying to figure out if I was driving all week without insurance. I've been giving them money since the last century and they were snotty and hung up as i was trying to figure out from the garbage they were telling me if I was covered. It's un imaginable that in this computer age that Barbara would tell me she can't get me a quote while we're on the phone. That would have been tolerable if she actually got back to me with a quote. Barbara is incompetent and Dave is a jerk. There are many other agents you can use for Farmers and I would never use this agency again. I had to go to the regional supervisor to get any answers. I still never got a quote. I thank god I never had to file a claim through these idiots.

I actually filed a claim with Farmers and even though the claim was closed without any payment,…read moreReidenbach and Farmers cancelled me! My dad went through them for decades and to think that they received all this free money...it makes me sick. Stay away from Farmers and the Reidenbachs. I went to State Farm and they are very happy to have my business!

A big beware to Flagstar Home Loan customers. You could end up like me, a great customer for…read morenearly 10 years and now apparently at the mercy of an apparently predatory loan collection agency. Flagstar dumped my loan off to "RoundPoint Mortgage servicing". The "welcome" paper work came with the declaration "we are trying to collect a debt owed to Fannie Mae". As if I was in collections rather than a spotless payment history. It's a nightmare. Flagstar did the absolute minimum in notification, and if they cared at all they would have made sure to sell to a reputable company, instead of one with terrible ratings for customer service and Better Business complaints quite serious in nature. In my opinion, Flagstar is unethical, failing to make sure a customer has a safe place to do business once they have gotten all the money they needed from me. It's disgusting that I now have to worry about keeping my credit great, my home paid for and my finances safe from predatory financial problems.

Judy Bickell and her team are the best! Judy and Joan have been our go to for everything mortgage…read morerelated (questions, original loan, re-fi, re-Fi with home equity) for 10 years now and have never been anything less than stellar! Easy to reach, quick to reply, hard working and FAST processing! C CCD ant recommend them highly enough!

Wow, just wow. I was in search of a business insurance policy for my photography business. I had…read morecontacted NUMEROUS agencies and after FOUR MONTHS of back and forth with them, I was quoted upwards of $2500 for the year, which is incredibly steep for my small business. I was about to sign but, since we already had a renter's policy (and previously our personal auto policies) with Miguel's office, I figured I'd give them a shout and see if they could help, as my wife suggested. She said that Barbara was super nice and was sure she would help if she could. So, Barbara, at Miguel's office, answered my call and was BEYOND incredible walking through the ins and outs, confirming with the underwriter and just literally bending over backwards to make it all work out - and for a FRACTION of the rates others were quoting me!! We ended up switching our auto policies back to State Farm with greatly increased coverage for just a little more than we were paying for the minimum with Farmers. She has responded almost immediately to my requests for additional COI's and additional insureds, and has just been incredible to work with. Thank you Barbara!!

Don't go here nobody knows what they are doing it took them a month and a half to fix…read morea mistake they made I recommend going anywhere else for insurance they changed me twice for a policy change I did not ask for and that they where not given permission to do with and increase my insurance by 300% with out informing me for no apparent reason don't go here

With one friend of a friend that wiped out into a tree last month, and another friend that crashed…read moreinto a back of a pickup truck on his motorcycle, have I got a story for you. My experience with Farmers Insurance began with a cold call to me. The timing was right, as my insurance was about to come to a point of expiration. The happy warm voice of Irene Jimu displayed confidence, assurance and care in regards to home and auto insurance. We had set up a meeting at her office, and her presentation was in full swing. I made to understand insurance, and I don't mean the easy and minimal stuff, but the parts of insurance that included other variables we don't even realize that you want to consider. Here in California, especially. In my case, I needed insurance, and I wanted to consider better insurance. It is true that for a few pennies a day you can feel rest assured you can get better coverage. Irene Jimu is a new agent and she is very gung ho about performing work around the bay area. Be sure to call her and make your appointment. Yes.. both the guys in the accidents above, survived... question is.. do THEY have the right insurance?

Someone from this Emeryville Farmers office claiming to be named "Frankie Flores" somehow got my…read moreemail address off the web and has been spamming me for months with bogus "job offers" and no way for me to end it. I would absolutely never do business with someone from such a disreputable company, spammers are absolutely not acceptable.