I previously posted a bad review for SLP and since then they have kept in contact with me, not…read morebecause of the review, but because I had emailed them and left a voicemail, they informed me that it takes 24 hours for them to respond and every time I email them to please call me, they do, so far I am happy with them.

I have been a client with Strategic Legal Practices since November 2023, and after all this time, I…read morestill don't even know who my assigned attorney is. Not once has an attorney contacted me to introduce themselves, explain my case, provide updates, or answer my questions. Every update I've received has been because I spent hours calling, waiting in phone queues, requesting callbacks, and repeatedly sending repair invoices, dealership diagnoses, and every document they've requested. This has been going on since 2023. For a law firm of this size, the lack of communication is unacceptable. Clients are expected to trust their legal team, but how can we when there is virtually no communication? The breaking point came with my court hearing on Monday, July 13, 2026. A few days before the hearing, I called to confirm everything was still scheduled and to verify the courthouse because my paperwork listed Chatsworth Courthouse, but the address underneath showed 300 E. Walnut St., Pasadena. I specifically asked which location I should report to. The representative told me that if an address was listed, then that was the correct location. That call should be recorded because it is exactly what I was told. Following their instructions, I drove to Pasadena, paid for parking, and arrived before my 8:30 a.m. hearing. When I checked the courtroom, my case wasn't on the calendar. I had been sent to the wrong courthouse because of incorrect information from Strategic Legal Practices. I immediately searched my case on the LA Superior Court website and discovered the hearing was actually in Chatsworth. By then it was already around 9:00 a.m. I joined the hearing remotely by phone while walking back to my car. GPS estimated another 40-minute drive to Chatsworth. During that drive, I repeatedly called Strategic Legal Practices for nearly 30 minutes because this was clearly an emergency. No one answered. I left an urgent voicemail asking for an immediate callback while staying connected to the courtroom by phone. Eventually, my case was called... My own attorney wasn't even present. After waiting nearly three years for this day, taking time off work, preparing for court, and making every effort to attend, I was left sitting in a courtroom call with no legal representation. I was frustrated, confused, and honestly too overwhelmed to even know what to say. By the time I arrived at Chatsworth around 10:00 a.m., court had already ended. Then around 10:15 a.m., I finally received a call--not from my attorney--but from the offers department. The representative claimed a settlement offer had been emailed to me early that morning. I checked my inbox while still on the phone. Nothing. She insisted it had already been sent, but it hadn't. She explained the offer over the phone, and I immediately told her it was unacceptable. My vehicle has been in the dealership approximately 9-10 times, leaving me without transportation for an estimated 9-13 weeks. I was never provided a rental vehicle and had to figure everything out on my own. What made it even worse was that earlier in my case, the Client Experience team explained that recoveries could potentially be worth up to three times the purchase price of the vehicle, including taxes, registration, insurance, and related costs. After reviewing this offer, it wasn't even close. It honestly felt like they were trying to settle my case as quickly as possible instead of fighting for me. I told the representative there was no way I would accept the offer and demanded to speak with my attorney. She said she'd submit a request. I asked her to stay on the phone until someone called me back because I've heard promises of callbacks countless times before. Instead, after a few moments of silence, she disconnected the call. Again... no attorney. No explanation. No communication. I've remained patient since November 2023, but enough is enough. I should not have to chase my own legal team for updates, verify court information myself, show up to the wrong courthouse because of incorrect instructions, appear in court without my attorney present, and then be encouraged to accept a settlement that doesn't reflect the time, stress, inconvenience, and financial burden I've endured. This isn't based on one bad day. It's based on nearly three years of poor communication, lack of accountability, and feeling completely ignored as a client. I sincerely hope someone at Strategic Legal Practices finally reads this because I've spent years trying to speak with my attorney with little to no success. At the end of the day, all I wanted was communication, honesty, and representation that made me feel like my case mattered. Unfortunately, I cannot honestly say I've received any of those.

I can't say enough good things about the Law Office of Jacob K. Kashani. They successfully handled…read moreand won my Jeep lemon law lawsuit in 2024, and the entire experience was far easier and smoother than I ever expected. From day one, Jacob and his team were incredibly committed, professional, and responsive. Communication was excellent throughout the entire process. I was always kept in the loop, my questions were answered promptly, and nothing ever felt confusing or overwhelming. They truly made me feel like my case mattered and not just like another file on a desk. What really stood out was how easy they made everything. Lemon law issues can be stressful and time consuming, but Jacob's office handled all the heavy lifting. They explained each step clearly, set realistic expectations, and followed through every single time. I felt confident knowing I had a team that knew exactly what they were doing and genuinely had my best interests at heart. If you are dealing with a defective vehicle and wondering whether it is worth pursuing a lemon law case, this is your sign. Jacob Kashani and his team are knowledgeable, efficient, and a pleasure to work with. I am extremely grateful for the outcome and would not hesitate to recommend them to anyone needing lemon law representation. Thank you again to Jacob and the entire team for an outstanding job!

My family and I have been going to Jacob for years now when it comes to our cars. Very…read morecommunicative and responsive team. 10/10

Excellent law firm. Cindy is highly professional and sharp. Her legal advice helped my small…read morebusiness.

I have never worked with such amazing group of professionals. The quality of their work is out of…read morethis world. They are very cost efficient when it comes to all their clients. I would highly recommend.

I want to sincerely thank Adam and his entire team for successfully helping me secure buyback…read moreoffers from BMW and FCA. Adam is truly one of the best in this business. He has an exceptional understanding of the process and knows exactly how to present each case and demand appropriately from different manufacturers. His expertise, experience, and strategic approach made a stressful situation much easier to navigate. Both of my vehicles had ongoing issues that could not be properly resolved, and Adam stepped in at the right time to help me through the entire process. From start to finish, he and his team were professional, knowledgeable, and extremely supportive. Their office is very well organized, and their communication is outstanding. They consistently kept me updated, responded quickly to questions, and ensured that there were no unnecessary delays throughout the process. That level of transparency and efficiency is very rare and highly appreciated. If you have a vehicle that is constantly giving you problems and you feel stuck dealing with the manufacturer, I strongly recommend contacting Adam and his team. Don't waste time looking elsewhere -- you'll be working with the best in the business. Adam Zolonz and his team truly deliver results.

So this is fortunately (unfortunately) the 2nd time I've worked with Adam and his team. From the…read moreinitial consultation to the updates throughout the case his service was top notch. I mean look at his reviews? He doesn't mess around and fights for what you deserve. Can't recommend this team enough thank you so much Adam and team.

Our family had an amazing experience with Susan and her entire team. She kept us informed…read morethroughout the entire case, follow-up was effortless, and everyone was incredibly patient with my elderly mother, especially Tari (their paralegal) after my mom was sideswiped on the freeway. We weren't getting anywhere with our insurance company for an accident that wasn't our fault. That's where Susan came in. Insurance companies count on clients not knowing their rights. Lawyers do. If you're ever in an accident, Susan and her team will guide and protect you every step of the way. Their professionalism from start to finish was unmatched. Our insurer finally paid up -- all expenses, including car and medical were fully covered.

Susan and Premier Justice Law I hired the week I endured a traumatic car accident in Los Angeles…read morewhile on vacation. This was October 2022. Susan, Michael, Alicia and her team were present and holding space until I completed a year and a half of chiropractic care, massages, healing for ptsd, and bodywork. Once I finished the treatment, Susan and her team began communicating with the insurance company of the taxi that caused the accident. She was professional and worked hard on this case, as it was a long time from when the accident occurred and when we were ready to negotiate. I believe that Susan and her team negotiated the best of their ability to obtain a payout. We decided not to go to court. I hired a female lawyer because I enjoy working with women, not men. The settlement minus expenses was less than I ideally desired from the car accident and recovery experience, however I trust that she asked for the most amount possible. I recommend Susan and her team for grounded, hard work, and a reliable lawyer that knows the game and does their best. Thank you!!

My consultation with Bren exceeded my expectations. He was knowledgeable, professional, and took…read morethe time to carefully hear my case. Rather than rushing, he listened to my concerns, provided thoughtful guidance, and clearly explained the legal process and my options moving forward. I appreciated his honesty, attention to detail, and genuine concern for helping me achieve the best possible outcome. I felt much more confident and informed than before I called. I highly recommend Bren to anyone seeking experienced and trustworthy legal representation. He is really down-to-earth in so many ways... you will be doing yourself a favor and speaking with him.

I only had a question which I need advice/information on and he gave me a very detailed explanation…read moreand advice on how to go forward.

So grateful for the experience that this law firm gave me. Adrian made handling this car accident…read moreso much easier for me. Thank you so much for all the help !

Professional and reliable service. Mr. Seivers goes above and beyond and has a calming presence…read more Highly recommend his services.

I thought I had a strong lemon law claim because the recall was so serious, and the dealer GM was…read moretrying to push me toward an alternative that did not seem right to me. I could not understand why it would not be a clear claim under the circumstances. Jacob K. Kashani personally got back to me and gave me a quick, simple, and honest explanation of how the process works. Even though it turned out to be a case he would not be able to help me with, he still took the time to explain things clearly and give me advice on the situation. To me, that says a lot. He even signed off by telling me that if I had any other questions, I could contact him again and he would be happy to help answer them. That is a first-class act. It is rare to find someone who will take the time to help, even when there is nothing in it for them. Jacob clearly cares about what he does and the people he speaks with. Five stars all the way.

Although very professional this law firm did not go out of their way to provide any referrals nor…read moreassistance with general litigation as per their discription. They said they would revise this mistake as they are an "automotive law firm". Until they do I think it's fair to advise those in seek of legal assistance to know ahead of time d not to waste both client and office staffs time. Thank you Yelp for providing the public a voice !