I have been using dance Express since 2005. I ordered in mid February, and got a confirmation email that my order would be shipped within a few days. I had a dance performance in Mid March and didn't even question that my order would not have arrived. At the beginning of the month I emailed because I hadn't received my order after 2 1/2 weeks. I got an email from customer service that my order would be there within 3-4 business days. 7 Business days later I emailed and got no response. 2 days later I called. No answer. Left a message. No call back. Called the next day. No answer. Left a message. No call back. Therefore did not have the apparel I needed for my performance and still have no idea where it is. After over a month, it's not even worth trying any longer. Worst customer service I've experienced in a long time. read more

I placed an order with Dance Express in August. The order confirmation email said my items would shipped within a few days. After several weeks of no further notifications, no packages, etc., I sent an email and received no response. I called several times over the course of a week and no one picked up. When I finally got through to a person, she couldn't tell me why I hadn't received my order and had to have a manager call me back a few days later. Turns out one of the two items I ordered was out of stock, so they hadn't shipped either or notified me there was a problem. I told them to go ahead and ship the one that was in stock (they cancelled the other item). The item arrived damaged sometime well into September. I don't know why I bothered to send it back... at this point it seems like more work that it is worth to fight for a refund. read more

For many years I have purchased dance shoes (Jazz sneakers) from this company. No issues, No problems, great customer support on the one occasion an order was not correct. The shoes come from China. Inventory comes in by container ship and some sizes/colors may be out of stock on rare occasions. (2 times over 10 years ---- we just went to a similar shoe). Shipping to Minnesota takes about 5 days. Less expensive than the New York vendor My wife and I order between 2-4 pair at a time as we carry synthetic soles and leather soles with us as well as toe socks so we can adjust to how fast a floor is. On the fabric sided jazz sneakers the toes socks stay on and do not move. We use leather soles 90 % of the time and go to the synthetic when the floor is slow or carpet. We use these shoes for social dancing. If you do not know what to order consider the Buzz 3 V33 or the Salsette 3 V933 with leather soles. These shoes will allow you to stay grounded and create body flight. In Black, a black half sock is invisible on the rare occasion you need it. The synthetic sole has a checked pattern. There is a hard layer over a softer rubber like material below. You can turn well on carpet but the hard shell will wear down in a few months. Keep a pair when they wear down as they work fairly well on a slippery dance floor. Good value for the price. Jim in Minnesota read more