The worse delivery company ever!!!!!!!!!!!! Rude and lazy drivers! This company has nothing but hell dealing with it. I purchase a sofa from Joss & Main and I have been waiting for over 2 months...the company finally booked a date and told me the driver was going to call 30 minutes before , on the delivery day the driver called me 2 minutes before delivery and as I am getting changed to meet them outside they called me and said they will not delivery my sofa because my driveway was not sanded and had snow on it, I told them because of the length of the driveway( quite long) I was not going to sand it just for them, the driveway is flat and had no problems getting 18 wheelers driving through there to delivery Home Depot appliances 1 week ago, but despite my efforts he said he was not going to drive his 20'feet truck through it, so he asked me if I had a pickup truck, So they could put the sofa on it and drive it through my driveway, told him my neighbor had but I would need to talk to him first, but before I did that, I asked them to call the company to let them drive through he said he was going to call me back but after 10 minutes waiting and not hearing from him I walked out to meet them but he was gone... I called him asking why he left and he was so rude to me and basically that I was the only person that do not sand it's drive ways in my neighbor which is not true at all, I live in New Hampshire and 70 % don't dot it it snow too much here and for a long driveway like mine is not with the work and money. He said it was not his fault that I Live where I live.. he was terrible !!! I complaint with joss and main and they sounded very understanding and whiling to help me but never followed up ... so I ended up dealing with this trashy company own my own.. try one more time but at this time with my neighbor's help. At this time around I got a call where the driver said he was 30 minutes away but 1 hour later she's showed up...I thought they knew what was going to happen regarding my neighbors help, they knew nothing about it...my neighbor and I were freezing outside waiting for them , they told me that they didn't know anything about the story ...then I had to explain them what was going to happen... after I finished the driver said " I could have driven my truck down there no problem but now you already have your neighbor here ..." I could not believe that after all the trouble I have been through having my sofa not delivered once and now having to bother my neighbor , this driver was ok driving through my driveway... I was pissed... when we go the sofa close to my house they said the sofa was not going to go through the door and that they could not remove the packaging .. I asked them to try but they were not very interested in doing it, after a lot of insistence they tried but the legs would not go thought so I asked them that I would remove the legs and they said no and wanted to leave on my garage but then I had no way to get in my door myself so I beg to them to try one more time with out the legs once I have a sofa as big as that in my room and had no trouble fitting through. They refused to do anything .. one of the guys were cursing and moaning saying that this was bulshit, bulshit??? Bulshit are you guys and this shitty company full of rude lazy workers that don't give a shit about anyone . I could not believe that my sofa was finally here after 2 months waiting but those lazy as were ready to take it back... and there it goes my sofa once again... I was so angry!!!! After calling joss & Main again about this ordeal they wanted to try one more time with a upgraded delivery for assembled so they would remove packaging and assemble so they would make it fit in the door and not be reliable to anything.. but now I don't have my neighbor anymore to help me and depending on the driver he wil not drive down my driveway ... so now what? I want my sofa the joss and main is trying to help me but those losers from this DAM company is not letting it happen!! F...ing losers!!!! I will keep making them try to delivery this sofa as long as I can.. read more

I ordered a couch from wayfair In December 2014 it was suppose to arrive I believe January 20th 2015. it got in to the delivery company a few days early and I was super excited to get it after waiting about a month for it to arrive. The delivery company D.A.M Express LLC-Manch we picked a day and they informed me their delivery window was from 11AM-3PM we picked a day that ended up getting canceled due to snow. After a few reschedules due to weather they called to schedule the next deliver date and changed the delivery window to 12pm-4pm I explained to them that I was only able to be home until 1PM because I have already exhausted my flexibility with the days that had been canceled and I was still having to use job flexibility to be able to do that she told me that she understood and would make me a priority and leave a note with the driver that I was only able to be at my home until 1PM. At 2:30PM the driver called to tell me he would be at my home in a half hour . I explained to him that the dispatcher and I had spoke and she told me they would make me a priority and tell him I would only be at my home until 1PM. He then had to nerve to say to me well when will you be done with your personal stuff so you can come get this couch?? I said my personal stuff you mean my job? He then told me to have someone come to my home to get the couch from him. To which I told him this was not an option. The next day the dispatcher called and I missed the call and called them back explained that I was beginning to become very frustrated with the whole process and being told that I am a priority when I am not. She said they had scheduled it to go back out the next day and she understood I was only able to be at my house until 1PM that she would check the route and call me back and let me know what time they would be able to be there and if changes could be made. She never called me back and at 2PM the driver called to tell me he was a half hour away from my home. I once again told him that, he was suppose to have notes stating that I would not be able to be at my home past 1PM as I had already exhausted my flexibility with the first couple of times. He then told me he was never told that and that cooperate told them they couldn't make me a priority. I then asked them who in their company has the flexibility to stay home for a 4 hour window in the middle of the day 5 days in two weeks? he told me no one and then proceeded to compare my having to have flexibility several days in a row and compared it to getting a heating oil delivery - there is no comparison there. I finally gave up and told them to just leave the thing on the porch and I would figure out how to deal with it even if it meant I had to pay someone additional money to get the couch in the house. I then called Wayfair to tell them about the situation where the representative said to me so what do you want me to do about this?? At this point in my opinion they should have been like we are so sorry to hear about this. This is what we can do for you! instead I had to say to the women that at the very least I didn't think that I should have to pay for the shipping of these items. She told me that she could refund me $49 for this problem I was so frustrated at this point I was so annoyed by the situation that I took it, She then came back and told me that I had $24 in rewards points that she could add to the purchase and I could get this refunded to my account I am not sure how this was suppose to help me so what ever I told her sure. She told me to hold on for a moment and after about a minute I was being transferred to some survey with out my situation being resolved. I assumed we where disconnected and the representative would get my phone number off my order and call me back with a resolution. This never happened. I wrote a review on their web site , but it never went life so it seems they screen the reviews on their web site and do not let negative ones post. Over all I never want to deal with this experience again and will not be purchasing any more large items from the company and hope to never have to deal with their customer service department again. read more

Absolutely horrible company!!! my delivery got transferred to this company from UPS because the UPS truck couldn't get to our house. We called repeatedly to find out when our flooring would be delivered and each time we called they told us the scheduler hadn't scheduled it yet and that they only delivered to our area once a week. We went through this for over a week and still no resolution by the company.They are rude and completely unprofessional with no regards to their customers. My husband ended up having to drive to the companies location in Manchester,NH to pick up our flooring as we haven't had a floor in our living room for 2 weeks now. I honestly don't even know how this company is still in business,I feel sorry for anyone that has to deal with them. read more

I wish i could give this company a lower number. I ordered a couch from wayfair in June 2016 it was only coming from north carolina to new hampshire the first date of delivery was june 30 thru july 7 then it got changed to july 11 to july 14 the company was to give 3 days notice when they received the couch and call to set up a time that is good for the customer. on friday the 8th i look at my cell phone and i had a voicemail that said we are coming on monday between 12 and 4 they didn't call my house phone and no three days and i didn't even pick when it would be delivered. the company is only open 8-5 monday thru friday so no one to talk to left a message and called first thing monday morning to make sure they were coming due to health reasons i have sleep on a couch so monday is our trash day. monday we morning we thru out the old couch. at 12 no one showed still at 3 no one showed i called and was told they are on there way. at 4 still not here called again they are still coming they are an hour behind scheduled they will be there by 5 of course you close at 5 so i can't call. 515 still not here 530 i am on the phone with wayfair really mad telling them that i will cancel if it not fixed as this is my bed. at 545 a big white truck pulls in and here is the couch they claim this is the first time they ever were late. when my husband told them that we were told a time of 12-4 the guy said we don't work that way, then way tell people that. i don't understand with the bad reviews this company gets way wayfair stays with them there are other companies are better out there.. be careful office help with DAM was not helpful.. read more

I wish there was a zero rating because they deserve it. Ordered a couch from Wayfair just before Thanksgiving. 2 weeks go by and finally I get an e-mail saying they couldn't reach me. No wonder, they had an invalid cell # from oh, 2 or 3 years ago....How they got that I have no idea. So we update the contact information. Nothing for a week. I get another e-mail saying they cant contact us. Supposedly they called our home but its not on our caller ID and certainly no message. I call them back and give them my daytime work #. Should be all set now right? WRONG!!. It Christmas now and no couch, no call...WTH?? Sooooo, I have a family vacation planned 1500 miles away and leave at 4 am 12/26/16. I'm gone for a week and when I get back I have an e-mail where they supposedly called on YOU GUESSED IT...12/26/16 and were at my house with a delivery. So I check my messages....nope...no call. I call the D.A.M delivery ( should be called the GOD D.A.M delivery company) and get ahold of some snooty lady who say "can I get a number to call you, we will call you back when we are going to be in your area again" yet she has no clue when that might be. I hang up, call Wayfair and promptly cancel my order and explain to them that it is specifically because of the inept D.A.M people that they are losing a customer. They apologize and connect me with "Matt" to finalize my refund. . The best part of this story is that after I ranted for 5 full minutes about D.A.M being such a horrible business and the specific reason for my refund, Matt explained that if I had any further issues I had his contact information in the e-mail he sent me. Little did I know that Matt sent an e-mail about an hour prior to my home e-mail stating he was taking over my order for delivery and HE WORKS FOR D.A.M !!!!!! I didn't know Wayfair was connecting me with D.A.M but I'm so glad they did as I got to tell them directly how bad their business is. read more