Had a nightmare move with this company a few months ago. We paid for an entire house and business move to Devon. Our business involves many breakable items and this was stressed to them when they came to quote and we were reassured they would be careful. We also paid extra for a packing service, which I was told would involve wrapping each of our items in bubble wrap and extra boxes would be supplied. Almost as soon as they showed up things started going wrong when they stacked numerous boxes of glassware on top of each other in the back of the truck and then moved the truck, resulting in all the boxes falling from height. Most were sealed and so we only saw how much was broken when we eventually unpacked on the other side. Their packing service involved wrapping our items in blankets which left problems when unloading in Devon as they were laying the items down and they were falling again resulting in a few breakages. No extra boxes in sight. Paying extra for half an hour of wrapping items in blankets is neither a packing service nor what was promised. Some of our items did not fit in the one truck they bought (for an entire house move!) and so they took some of our stuff to storage, which we were promised would only cost £30-£40 for the month (imagine our surprise when a bill for £156 showed up for storing a few items!) and not to mention that upon collecting our stuff we found a big hole in the middle of our massive whiteboard making it useless. The director in particular was rude throughout the move telling us to relax (how... when they were breaking items all over the place!) and implying that we didn't pay enough for our move (we paid exactly what was quoted). We have yet to be compensated for the breakages (even though Abbey so called deducted some of the cost off our storage, which was never agreed and did not cover all the breakages.) Now, despite writing a letter asking for compensation for the breakages - as stated in their terms and conditions - and a refund for the packing service which clearly was insufficient we are now being ignored by the company. We are now pursuing this matter further. They might be ok for a house clearance where you do not value your items but for a move it was the most stressful experience I have had in a while! read more