My grandmother and mother opened an account for me with this credit union when I was a boy. I've…read morebeen with them for years! Had a car loan with them a few years back and had a very positive experience! I like their new location in Cottonwood Heights. Beautiful building and the tellers were so helpful and friendly! I needed money wired from my account to complete a purchase of a condominium. I thought it would take a few days to wire the money. But to my surprise, it was received the next day and the title company was able to complete the transaction and close the loan that day! They completely understood my situation and did everything they could to help me with it! They bent over backwards - knowing that I could save some money if I closed early and they made it happen! I was very pleased! I love this credit union and would highly recommend it!

From the owner: Do you want a better way to bank? Visit Utah First Credit Union in Cottonwood Heights. We've been…read moreserving and supporting your community for more than 80 years. Partner with our bankers or loan officers to manage your money, start a line of credit or supplement your savings. We'll help you get what you need at an affordable rate. This is how we are Practicing the Art of 'Yes'.

Do not get a HELOC with America First. We are going into year 2 of it and I've felt the customer…read moreservice has been fine. But when I went to talk with the Loan Officer about possibly refinancing she had no clue what she was talking about and we went in circles. So frustrating. Unfortunately I'm going to have to go through a HELOC transfer via refi because I just don't trust them now.

Really Bad Customer Service by phone, after waiting for 20 minutes the woman hang up on me, if…read morecould rate them a 0 I would.

I've been a member for more than 30 years. I've used a lot of services including car loans, home…read moreimprovement loans, cashier's checks, wire transfers, checking and savings. The locations are convenient. I've never had a bad experience. There is sometimes a long wait on the phone. I believe that started about the same time as the pandemic. Hope it will improve.

They lied to me about the distribution of loans to prevent me from going with a different loan…read morecompany. They said my funds would be in my account the following day. Instead, I received an email on the following day saying my loan had been cancelled because the application timed-out. I called and asked them about this. They couldn't explain it other than saying they would be happy to process the application. I think they lied to me to get me to sign up by promising services that don't offer. They said never tell people that funds will be available the next day in their account. Well, they told me and it cost me a bunch of returned payments and overdraft fees. That why I was looking for a loan in the first place and I explained this to them. They lied to get me to sign up and then cancelled my application.This is the second disaster I've dealt with them before.

They put leins on cars without any loans or paperwork . Than play dumb when asked how they took…read moreoff lien without even having an account

I have done almost all of my banking at America First for over thirty years now and I can say with…read moreabsolute honesty that they have done nothing except go down hill. Had one issue in the nineties and it was solved immediately but nowadays it's like pulling teeth...especially when it's an issue that a credit union employee created. They used to be a five star operation but now they have lost their way!

Kind of a weird location to park/get to, but the employees were so nice both times I went!read more

Awesome bank and awesome for opening my small business account. Jason has been super helpful to me…read moreas a small business owner. I appreciate this bank so much!

Very nice and helpful people. They don't ignore their members. They would actually call me and…read moreupdate me on my loan.

I've been banking with Mountain America for over 10 years, and nothing has ever been easy. The…read morefinal straw was paying off my auto loan. The branch told me I'd have the title in 3-5 business days. Two weeks later I still had nothing. When I called, they said 'Oh that's not how it works -- we send a lien release to the DMV in 3-5 business days, who then mails the title 7-10 business days after that.' That would have been good info to have up front. Worse, I had to waste an entire day because they kept bouncing me around. First they said they'd email me the lien release, then called back to say "Just kidding! I know we wasted over an hour of yours today, but we need your wife to be the one to call in since she is the primary. It doesn't matter that we have her written and verbal consent to allow you to make changes on this account/loan..." Meanwhile I've already sold the car and can't deliver the title to the buyer on time. Extremely frustrating and unprofessional.

They are a local bank with limited hours, but great people, and most importantly, great rates…read more We've been banking with them since we moved to Utah and love the programs that they have. Plus they have a popcorn machine at every branch and snacks - I don't partake, but it's nice to know it's there if I was hungry.

From the owner: First Utah Bank was founded in 1978 and has proudly served the Utah community for almost 40 years…read more From a single office, First Utah Bank has grown to be one of the largest community banks in Utah and now has seven locations in Salt Lake County. We offer a full range of business and personal financial services, from complex business loans to personal mortgage loans, lines of credit, and state-of-the-art online and mobile banking solutions. Call us today for more information.

I am a current personal and business banking customer at MACU. I'm in the beginning stages of…read morebuilding my business, and it's critical that the bank I choose has basic online banking features and currently, MACU does not have the option to use ZELLE for their business accounts. Unexceptable in my opinion. I would even be willing to pay a small fee to have this function. Many of my customers prefer Zelle for payments, so if MACU doesn't figure out how to include this feature, I will go somewhere else.

These guys have stood by my said though thick and thin. The good times when my business was doing…read moregreat and the bad times when Covid took it all away. They have away had my best interest in mind. 10 STARS for the many years we have worked together Vint

This is an amazing bank with excellent customer service. We…read morehave been banking here for over 20 years and it has the small town customer service and relationships that matter. Pam is a customer service professional, she is always willing to take care of our needs and special requirements. The whole operation is outstanding to be honest.

I've never dealt with more incompetence in my entire life. Pam the bank manager kept an account of…read moremy moms hidden from me for an entire year. I'm not really sure if it was incompetence or if she had other motives but her actions caused my family to go into debt trying to pay my moms bills after she passed away. Pam knew this. There was only one account that could have been used for this purpose. the one pam kept hidden from my family. And by the way, acknowledgement of this complete blunder and an apology would most likely have prevented this review. Pam has no business being a bank manager. I will never do any type of business with Holladay Bank nor will I ever recommend Holladay bank to anyone for any reason ever.

We have been waiting for more than 30' then a teller was coming up to us and confirm that we need…read moreto open account. I said yes we needed to open account. Then she just turned away and called the person came in after us. We are on the first one on waiting list but she didn't grab us. No reason, nothing explains. It wasn't cool at all.

This credit union is as bad as Wells Fargo. They should be investigated and have to pay back bank…read morefees on held transactions. Not even one star but it made me. Do not bank here.