Cypress Run is without a doubt, the worst facility I've ever interacted with. All because of the staff. Building is nice and rooms are clean, however the staff an owner make this place tough to do business with. I know my personal situation is probably of no concern to them, but due to a last minute job change, the fact my wife and I commute 2 hours every day one-way, I needed to find a good place for my kids that would be close to work.
Cypress Run was the only daycare close to work that had openings for both my 4 year old and 7 month old. Due to the Google Reviews for Cypress Run, I listed my children on a waiting list at another daycare that was close but ultimately had to resort to sending my children to Cypress Run for the time being.
Registration was easy and the emailed me the applications. It was confirmed twice to me over the phone that they opened at 630am and closed at 6pm. This was important to me because I get off at 6pm and could leave a bit early to get my kids. They never got us into the finger-print system either. Get ready to be sure you have a Venmo account cause that's the only way they process card payments.
Day 1 - While dropping off my children the staff was less than attentive to my wife and I. We had no idea where to go or where to put our children's supplies. They acted as if we knew exactly what to do and where to put things. I had to frustratingly ask "so where do I put this and this?" Again, it was confirmed that they close at 6pm. We we're no provided with the handbook/policies either. At the end of the day as I'm on my way to pick up my children, I get a call stating I'm late because they close at 545pm.
Day 5 - We get a call that our 7 month old is running a fever. I checked her when I arrived and it seemed off. They could not state if they had taken her temp right after a nap or not. Typically is higher right after a child wakes up. I went to the nearby pharmacy and purchased a nice in-ear thermometer and her temp did not reflect even a low grade fever.
Day 2 - 14 - Every morning seemed to be a new challenge of where my 4 year old would go because most days the teacher wasn't even there yet. So sometimes he'd go to another room or he'd have to sit in the office and wait. Additionally, the sign in sheet for my 4 year old seemed to be in a new place every day causing me to have to search for it in order to sign him in.
Day 14 - During drop off, my wife was informed that our 4 year old had been sleeping on the floor because we didn't bring a nap mat. That expectation was never set for us and frankly all of our previous daycare facilities provided mats. My wife was frustrated but did not take it out on the worker. Instead as we walked out, she shared her frustrations with me. When I picked up the kids later on, my son wanted to bring his blanket home and I told him "leave your blanket here, otherwise you might forget it at home". A teacher took him to the back and he still came out with his blanket. I restated to him, "i told you to leave it here so you don't forget it."
Moments later after I left, the owner Christi Ganey calls me. As I pick up the phone I hear her restating to someone else that I had said "leave the f**kin blanket here". I clearly corrected her that was incorrect and she began to state that "it seems you and your wife have not been happy here. We are a Christian organization and will not tolerate that sort of language here. Your wife was frustrated this morning and dropped a few f-bombs and we are just not going to tolerate it. Your children cannot come back"
I just hung up on her because I was not going to argue with this ignorance.
Day 15 - When getting our children's things I finally got a copy of the handbook/policies. No where in it does it state that language or frustrations shared with your spouse are reason for dismissal
1. Whatever that worker thought my wife said doesn't matter. It was not directed to the worker, it was a discussion between my wife and I
2. I do not curse at my children over a silly blanket. You misheard and misunderstood
3. I'm offended/amused that the owner had to play the "Christian organization" card. That expectation was never set, its no-where in the handbook. Aside from the religious words that are hanging in the lobby, one may never have an idea that they are a "Christian" organization. Lastly, Christi using that line is lamest thing a "Christian" could say. It projects the idea that you and your organization are above and holier than those that come through the doors of your business. I'm a born-again believer and Music Evangelist that has provided Christian music at hundreds of venues across the Shreveport/Bossier area for the past 12 years. Am I perfect? NOPE! Did I curse at my son over his blanket? NOPE! Does your staff do a below average job at setting expectations and treating parents respectfully? Based on your Google reviews, YES. read more
