My partner has been there for a week. The physical therapy team are great. if only that was the…read moreonly contact area she needed to use. The food is below average in taste and variety. The nursing staff is below average, that meaning for every good caring nurse there is one that shouldn't be employed in people care. Verbal abuse and refusing the follow basics request that are written in patient chart. Lack of concern for open wounds and possible infection. I'm rushing to get her released into home care, it would be less stressful and safer. I would never recommend this place to anyone.

Great rehab place with all private rooms and state of the art medical equipment including Lite gait…read moreAnti gravity treadmill.

This place is absolutely amazing! I cannot say enough great things about the entire staff. My dad…read morehas end stages vascular dementia. He has a feeding tube, and can no longer walk. He has been in a few rehab facilities in between being at home with full time caregivers. When he has been in other rehabs, the therapists, nurses, and doctors would decide to stop doing therapy, or try and get him out of bed, because they don't think it's worth doing anything with him. Before he came to Palm Garden, developed some really bed pressure sores over the course of the past few months. It's been decided his wounds are too bad to have wound care come to his home, so we had to make the decision to put him in another facility where they are qualified to care for his wounds. We ended up picking Palm Garden of Winter Haven. I thought he would get the same treatment that he had at other facilities, where they don't want to bother trying to get him out of bed, feed him by mouth, since he has a feeding tube. PALM GARDEN OF WINTER HAVEN, has completely taken us all by surprise in the BEST way possible! They get him out of bed everyday, and put him in his wheelchair. They take him to the dining room to eat most of his meals. Even if he is in his trancelike state, they still feed him by mouth as long as he is wanting to eat and swallows without any issues. They also do therapy with him several l times a week. The wound care team is top notch and doing everything they can to heal his wounds. My dad has days when he is alert, and will speak. Other days, he will be in his trance, but he still understands and will usually respond if he is asked a question. Palm Garden is the first place he has been that hasn't treated him like he is too far gone to even try anything with him. I know it takes a lot of patience, time and energy to get him out of bed and into his wheelchair, but they still do it. Their entire staff is so nice, from the office staff, CNA's, nurses, doctors, therapists, etc. They all treat my dad like his life matters. They are great at communicating with us when it comes to his care. We never have any issues trying to get in touch with any of the staff. Palm Garden goes above and beyond what is expected of them. When we come see our dad, it is clear he is being very well taken care of, and that means a lot considering he can't always speak for himself. I highly recommend this place!

This review is regarding the home health that is dispatched…read more Avoid using this joke of a home health company, They will call you at 9pm the night before and tell you what time they will be there the next day but are never on time. They come whenever they want to & will stay 15 minutes despite billing your insurance. You will need to have your animals locked up because despite working a job going into peoples homes, they act terrified as if a small dog is a lion or Tiger. The physical therapist will arrive dressed like he's headed to a construction site. The really disgraceful part though was their lack of empathy & compassion. When I notified the PT we needed to cancel due to my loved one being readmitted to the hospital for a stroke, he proceeded to continue to call to set up appointments to make his money. My loved one could have been dead and yet there was never even a thank you for having the courtesy to notify us or any concern for his well being.

Take better care of the elderly patients, my mother caught gangrene there had to have her leg…read moreamputated from an infected toe. She passed awayin the hospital.

This facility needs to be close down my mother died due to their negligence it started with an…read moreinfected toe was not treated. Properly she developed gangrene in her leg had to get amputated above the knee plus she had an infected bed sore on her back. Before she died my brother took her to winter haven hospital where they cut her leg off and she died 5 days later.

do not bring your loved ones here. poor treatment and food uneatable. Resedents have to ignoredread more

I was forced to lay in bed for hours in my own urine. A CNA came in and growled at me that I…read morewould just have to wait. That was my first night. It is almost impossible to get assistance in less than an hour. Tonight I waited almost 3 hours just to get a nurse to bring me 2 Tylenol. They do not have enough help to take care of the patients properly. All of the staff are seriously overworked and overwhelmed. It has made for an uncomfortable work place. A seriously ridiculous place to leave your loved one. I give this place an F-. Many of the staff are wonderful at their jobs and should be commended. They are just fighting a losing battle.

The new management has really turned things around at Consulate of Winter Haven. The facility is…read moreextremely clean and the staff are caring.

I'm a patient there is actually only a couple complaints nursing staff does not where badges that…read moreshow their names.Bed sheets don't get changed and I have been here a month actually longer than a month the main nurse during the day refused to let one of the cna's change my bedding one day .There needs to be a Dr come in at least twice a month actually once a week . They can pass out meds I truly don't believe they are qualified to do that . I also have a recording of third shift nursing staff arguing and fighting and waking up patients at 1:00 am

I can sit here an right a book on how I feel about the Loving ,Caring , Amazing staff of The…read moreCrossroads. Madalyn an the Wonderful Rn's an Nurse's an Therapist's . My Father has nothing but, Kind an Loving words for ALL of them. Madalyn guided me an went above an beyond her job description. Madalyn she's beyond caring an any patient who is under her care would be lucky to have her. Chrissy & Greg

Had a family member here for some time and the progress of the patient changed drastically…read moredepending on the time of day. The workers were nice some of the time and other times they had attitudes. They also dismissed the wishes of the family. When asked for changes for who can make medical decisions for the patient, they ignored the family even though the family followed the directions given by the center. Hope this is not a regular occurrence, but if it is, this is problematic.

Normally this is a great place to go but there one lady who I think is Diana and she was really…read morerude and made my visit a terrible one I will return here again. Please ask her to fix her attitude.

From the owner: Physical Therapy & Wellness Programread more