Had the Classic European facial here at the end of May, 2025. The room where the service was done…read morewas FREEZING; it was a chilly day to start with and not a comfortable/relazing procedure with the chilly temps in the treatment room. While the staff member who performed the facial was very nice and polite, she seemed inexperienced and tentative. Last, the facial left me with dry patches across my cheeks and a depleted skin barrier. Overall, not a good experience. I emailed the spa with my feedback and never received a response.

VERY RUDE. I asked to get my roots touched up a month ago and they said it would be around 120$…read morethen I ask right before my appointment and I get up charged 60$. Then I get attitude from Kristy because I won't pay a ridiculous 180$ and that's not even including the cut I wanted to get as well. You guys need better customer service because she was VERY UNPROFESSIONAL.

My stylist did just what I asked for, pleasantly and efficiently…read more The other stylists also appeared to have a nice approach with their customers.

Love this Salon! I've been going here since I was in high school! Sue and Laurie are the best and…read moreI've never had Elisha do my hair but I have seen people after her cuts and they look great. All of the staff are friendly and know you by name. I will always be a customer of this great salon!

This place is so cute and affordable. I got a manicure and pedicure with Pam and she was amazing!…read moreMy nails looked so good and she was super friendly and did a great job. I felt so pampered and beautiful after visiting this place. Totally recommend and would go back to this salon.

Gabby was my stylist and I would definitely go back again. She is super talented and very…read morepersonable. She took her time to ensure I was comfortable from start to finish. I love my new haircut and style -- Thanks Gabby!

Annie is the best of the best!! Professional, kind, creative and outstanding work ethics!! Wish I…read morestill lived in my hometown of Oswego, because my hair would look outstanding every single day.

Have been going there for over 22+ years & is STILL going there. Every 5-6weeks. WONDERFUL…read moreHair"Engineers" (that's how wonderful they are). My Beautician is Nancy Gunn (FANTASTIC!) & back-up is Annie (Owner). I have more people ask me where I get my hair done?! -GREAT "up-do's & braiding" for special occasions! ALWAYS A LOT OF FUN WHEN AT THE SHOP! If this reviews doesn't get you to go to there, nothing will.

I've been going to different sylists at Strands and Essence for over 20 years in three locations! I…read morehave never gotten anything but satisfactory service. Most recently, I have a new to me sytlist, Helen, and she's provided me with absolutely wonderful and stylish cuts. I am very pleased and recommend her to anyone who is interested. She first cut my husband's hair, and he has a full head of thick and unruly hair...I figured if she could handle HIS head, she could definitely do something with mine! And she did. The salon atmosphere is upscale and trendy...prices are reasonable, esp. given you don't leave unhappy, and getting 'fit in for an appointment' is never lengthy! This place is 'all good!'

Had an absolutely terrible experience here. I promised I would myself I would never get my hair…read morecolored by anyone other than my colorist at home but I was in desperate need of color while I was away at school. I had done some research and spoke to some people in town about the best hair salon and this was the name that I was given. I came in and asked for the woman to tone down my highlights a little and to add some browns. I even brought in a picture for her to replicate. She seemed like she knew what she was doing and was very nice. I didn't have time to stay and blow dry my hair once she was done I happened to be in a rush. Once I got home however, I dried my hair and it was GREY. I mean, old lady grey. I was so embarrassed because I had a wedding that night and there was no time to fix the mistake. I had to wear my hair up and it looked horrid in pictures. Luckily I was headed back to Long Island in a few days and I had my lady fix it at home. I will never forget how horrible it was.

Thank you so much to Shakia for literally saving my hair from an awful experience at another salon…read more Shakia was extremely professional and personable, I felt incredibly comfortable around her and did not worry at all when she tied my wefts in. Thank you!!

Beautiful salon in the "Little Italy" area of Syracuse. Owner did a great job restoring the…read moreoriginal ceilings while still making the decor chic and modern. While the look of the salon may tempt you to go inside for a walk in, book your appointment online. The stylists take their time with customers, which is what you want (especially with hair color). Stylists are diversified in their skill and technique and whether you are looking for the latest in hair color, extensions, nails, or a curly hair specialist, you can have it done there . They also sell a lot of the newest hair products that you only really see on instagram and not in stores. I have very curly dark brown hair. I know how important it is to go to a stylist that understands texture and hair health, and they definitely understand here. I have been going to the owner for years and the majority of clients are repeat customers so that should tell you something.

I have been going to Linda for over 3 decades! She knows my needs and is very professional…read morehairsylist around. I have never needed to look for another. Excellent .

This is a great place and they do great jobs if you get a haircut there you'll be out in a snap. So…read moreif your in a rush it would be likely your going to go there