Diamond has the best customer service!! Great place to bank!! There is always some there to assist,…read morewhether doing drive up or lobby.

Have been with DCU for well over 12 years. Will be closing my account within the next week. First…read moreof all, nothing says we don't care about customer service like not being open on any Saturdays during the month. Second complaint is I deposit a work pay roll check. Because it doesn't have that worded on the check, it doesn't clear right away and I lose out of several over draft fees that would have normally been covered by the amount of the check. I guess the wording for a Commonwealth of PA check that has the "Positive Pay Protection " on it wasn't good enough. And then they took the $5 on a savings account due to "inactivity", even though they require $5 to be in there to have the account set up. That's called stealing.

Let me start by saying I have no complaints regarding the tellers at this bank. They are always…read morecourteous and as helpful as this bank allows. My issue is with the policies and service of Citizens Bank. I have banked with them for over 20 years. Lately, I have incurred service charges on my checking account while maintaining thousands of dollars in all three accounts. These are new and refunded when I question them. Citizens closed the branch closest to me. Now I have to drive a half hour to this branch. Due to a glitch with their app, a clearly printed check from one of my clients will not scan. I therefore have drive to a branch to cash it. On a recent visit, the teller was tied up with another customer's transaction that took well over 15 minutes. A bank manager finally noticed that I had been there for quite awhile waiting to cash my check that would not scan via the mobile app. She opened an adjoining station. She made no apologies for the long wait. Citizens not only closed my branch, they removed the THREE Citizens ATM's near me. What!? Talk about adding insult to injury. This has been a trend in my area. Closing the branch was one thing, removing the ATMs so no contact could be made without a 1/2 drive is inexcusable. If your preference is SERVICE from your bank, I would look elsewhere.

Great service! My wife and I have banked with them for over ten years. They refinanced our mortgage…read moreand helped us set up accounts for non-profits.

Friday afternoon is not the best time to go to the bank, but I couldn't go any other time. The line…read morewas long, but not too long, and the staff were friendly and helpful when it was my turn.

The staff either didn't know what they were doing or just refused to even try to help with my…read moreproblem. All they said was "you'll need to go on your computer for that". And they told me there's nothing they could do, despite me being able to do this at another bank. Totally useless. Thanks.

This credit union is a complete joke. Not only was i told I couldn't speak to anyone but if you…read moreneed to update anything at all on your application they have to cancel the one in process and you have to start all over again. They have someone fielding calls from their living room (you can hear the noise in the background). All she is able to do is send the loan department a message. She has supposedly sent them three messages for me and they never reached out. Not once! The requirements for approval are listed nowhere on their website. I finally was able to find a phone number and actually got someone on the phone to tell me the requirements. She still was not able to connect me with anyone but at least I got a little more information. I will never do business with this company and plan on letting the Lineman school who recommended them know just how bad they are. Go to your own bank or credit union, you will be much better off.

I have been banking with this place for over 10 years. I recently started my own business and…read morerequested a small line of credit. They denied me, stating "an exception to our 2-year income verification policy for self-employed members is not an option." This bank is not supportive of small business owners, including women-owned businesses. It appears they only support large corporations and make it impossible for new business owners to obtain a line of credit due to this inflexible policy. I was able to easily receive a line of credit through another bank, so it was not an issue of my credit. I will no longer be banking with this bank and do not recommend it to anyone.

Terrible service - they can't even use Google to find the Bucks county Deeds to send my lien…read morerelease to -- the loan was paid off back in 2007 and they never sent in the release. Will never use this bank

The Wyomissing M and T is amazing ! I had a paper check I needed to deposit. I haven't deposited a…read morecheck in 15 years. She smiled and helped me out. No problem at all ! Was on my way in 2 minutes. Amazing customer service ! This the M and T bank to go to 100 %

Communication is terrible, been a member for over 40 years then this outfit took over. Try calling…read morefor information but get put into an endless loop of ai. Waited online for 15+ minutes then was given the option for callback. Was called within the hour and issue resolved.

Setting new records in ways to mistreat members. Steadily eroding the excellent reputation made by…read moreBellco. Run away.

I want to sincerely thank Abder Guzman, Assistant Vice President, for his exceptional help and…read morekindness. I needed assistance getting money into my granddaughter's account, and Abder went above and beyond to make the process easy and stress-free. He was patient, knowledgeable, professional, and genuinely kind throughout the entire experience. It's not often you receive this level of personal service, and I truly appreciated the time and care he gave me. Abder is a wonderful representative of the bank, and I hope he knows how much his help meant to me. Thank you, Abder!!

This is the branch I have the most experience with, as I regularly do business deposits here. You…read morewill find lines sometimes but never so bad that the staff are overwhelmed.

This Citizen Bank on Commerce Drive, Wyomissing is the worst location to bank at. I closed my…read moreaccount after many years due to an encounter with the rudest teller Ashley (who was covering at the Wyomissing branch but works out of the Center Ave location). What's worse is seeing the branch Manager on duty, Tracey W. displaying the same level of behavior. Both adamantly refusing to appropriately address a valid customer issue, while seemingly enjoying adding to any frustration the customer may have. Their unwarranted level of unprofessionalism is unparalleled to anything witnessed before. One thing I don't have to do, is continue to endure seriously poor service, when it comes to my hard earned money. Long lines, awful customer support, you would think they are giving you their money. I definitely would never recommend anyone to go there. Thankfully, I have other accounts, so making that decision wasn't hard at all. I leave that Ashley girl up to time and karma, because I know Citizens only invest in the best employees. She is not it for sure