Horrible company had me come in to do some work for them and told me anything to get me to do the…read morejob then when it came time to get paid they ignored me. Didn't reach out and decided to pay me $2500 out of $4000. Acted as if they didn't know there was add Ons so then they shorted me don't do work for them or get work done by them. No communication at all

Trying to get communication from Journey Home Restoration is nightmarish. We originally had them…read moreout in early 2023 to look at our roof after winter storm damage caused a leak. It took until late July of 2023 for them to install the new roof, after having to follow up with their project manager multiple times to get updates, along with them losing details of what we wanted and having to tell them multiple times what color shingles we had ordered. The install went long and they left debris, but at least we had the roof. However, we had a leak that they mostly-fixed in a different location after install - but we still have a slow leak after more than a year of trying to get them to come out and properly fix the situation. We have left several voice mails because they rarely pick up their phones, we have sent emails without a response back, have gotten called by confused painters and once the receptionist, and not actually talked to project managers or the owners despite requesting to talk to people who would actually be able to schedule us. Our mudroom has holes in the ceiling and a slow leak to this day that we have had for over a year now, and there have been a couple of times that drywall guys have called to fix the drywall only for us to request that the leak be fixed before the drywalling is done. Journey Home Restoration is refusing to uphold their workmanship warranty and we will be escalating to legal action soon. The work that they did was acceptable, but it isn't worth the headache and the failure to communicate and act with integrity when something goes wrong.

Have recommended Tom to my neighbor and they also did their fathers roof. Very honest and extremely…read morehelpful!

My wife noticed a leak from our roof that was already pushing 30 years old, so we called out some…read morecompanies to take a look and get some estimates on the work. Joe came out, took a look what was going on, and gave me an estimate that was identical in scope but half the price of another estimate we received so we opted to go with Eames and Sons. Joe was fantastic to work with and kept me up-to-date on scheduling of the entire process, from dropping off a trailer for the old roofing materials, dropping off the new materials, the actual day of work, etc. The Eames and Sons crew came out, did the work in a single day, and then Joe came out the next day for an inspection. Joe noticed some of the work wasn't up to the Eames and Sons standards, so he had someone from the crew come back out and redo it and then came back out the same day to check on the work again. I also noticed that some of the mortar between bricks near some of the work seemed to now be missing and he came back out on his own time to fill in the gap. Eames and Sons, and specifically Joe, definitely went out of their way to make sure our roof was perfect and that I no longer needed to worry about the leak we found. This was a fantastic experience, and I would definitely recommend others use Eames and Sons for their roofing needs. EDIT: I noticed some damage to a window screen after the dump trailer was moved away. Joe fixed the screen himself and sent someone else out to take care of some of the metal around the window as well. Eames and Sons has gone above and beyond what I expected and they have set a very high bar for any work that gets done around our house in the future.

Grant came out and gave us an estimate for new vinyl siding & soffit just days after our initial…read moreinquiry. He was helpful, honest and professional. He was able to resolve concerns we had for some unique issues our house presented and provided requested suggestions without hesitation. Grant provided us a very reasonable quote, wasn't pushy at all, and told us his team could start within a week or two should we choose to do business with him. And, that was exactly what happened. Despite holidays and weather challenges, Fernando and his skilled team completed our home very efficiently & did quality work. They cleaned up completely when the job was done, leaving only the beautiful transformation of our home as a sign that they were there. Grant came on site regularly & though there were never any concerns to discuss, kept the lines of communication open with us during the entire process. I highly recommend North Coast Builders, Inc. and plan to work with Grant again.

When I first spoke with the owner, Grant, I was in the planning stages of what needed done on the…read morehome my wife and I recently bought. A LOT needed done. I was getting quotes from everywhere and running out of money getting the most necessary done. Roofing and siding was an afterthought. Grant called after 6 months asking if I was still needing him and all I could say was I didn't have the cash and he let me know could always reach out when I was ready. Eight months later I called him and it was like we just talked the day before! He even had the original notes he had taken when we first discussed my needs and the worries I had!! For a business to keep records on a project they don't even have a contract for for over a year told me that Grant values each person who contacts him, cares about their business and WANTS to provide customers with exactly what they want. The homes roof had been replaced 5 years prior, and Grant said that they could put another layer on and save me money while sealing any issues that might be underneath but I was worried about the boards of the deck layer being rotted. We settled on a price to tear off the existing shingles and expose the decking, replace any bad boards found as well as replace underlayment and shingles. I talked about the way the fascia looked like it was in poor shape as well and that i was thinking about getting new siding and gutters as well and Grant offered to give me a quote on that too. After looking at what materials he uses, comparing to other quotes and material specifications, Grant again came in under most and left me feeling that North Coast Builders could offer me affordable pricing and consistency in workmanship. Once materials were ordered things moved quickly. Once materials were delivered it was a matter of days before the crew arrived to start. In one day I had a new roof with rotted boards replaced, new underlayment, shingles and new roof vents installed replacing eave vents I requested be covered over. Fascia had been fixed or replaced, and readied for gutters. Weather held up installation of those for a day, but once the rain cleared gutters were installed in a day as well (even though it was a Saturday!). The next week held more, with siding taking a couple of days. I was very impressed that any mess was cleaned up as they went along and at the end of each day the crew walked around the house to make sure everything was neat and tidy. Whenever I had a question or concern Grant was just a phone call away and addressed things quickly and to my satisfaction. At the beginning of this project Grant had given me a brochure showcasing projects North Coast Builders had completed, and in the end I felt like the work they did on my home was showcase quality as well and ready to be added to their catalog. I've had others who work in the construction industry look at what's been done and each told me they were impressed with the attention paid to details. I have, and would again, recommend Grant and North Coast Builders for anyone's next home project!! Thank you so much for giving me the quality and confidence that my home will last for many, many more years to come!!!!!

This is our second project. They removed the tub and replaced it with a marble shower. The work was…read moreoutstanding. Every detail was important and completed with care and precision. Every day when they left the bathroom was clean; no dust, nothing left behind, and they were very polite. The lead on this project, Jim Campbell, was detailed. meticulous and has a very high standard; more than a construction worker he is a technician and has a solid work ethic. He kept the project on track and well under control. I would highly recommend this company and this work crew to anyone who wants a top-quality company and a superb work team.

From the owner: Residential Remodeling firm serving Lorain County, Ohio and the surround areas. Specializing in…read moreQuality home Additions, Kitchen and Bath Remodeling. We also offer exterior and interior remodeling services, such as Windows, Doors, Siding, and Roofing.

After the last big storm, our house was destroyed by a huge tree in our yard. I had many…read morecontractors come to write me a bid, but West Bay stood out due to their professionalism, communication, worknanship, and fair pricing. Ben and West Bay were amazing to work with and made me feel like we're going to be ok. Thank you so, so much for taking care of us. I'm for sure keeping your info for future projects.

Very trust worthy and did a great job fixing our siding. Very timely and was excellent keeping us…read morein the loop. Will definitely use them again.

Repeat customer; Very happy with the service, communication and product. Will definitely use them…read morein future.

Terrible sloppy job, customer service was dismissive and rude. They left a mess. No heads up that…read morethey were coming to do the job, so I couldn't be here to see what was going on. They had to come back and fix things and made it worse. When I tried to find a resolution I was blown off and he seemed bothered that I had issues. Totally regret using this company.