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    Custom Blind & Shade

    5.0 (1 review)
    Closed 10:00 am - 3:00 pm

    Services - Custom Blind & Shade

    Blind installation

    Curtain or drape installation

    Shade installation

    6 More Services

    Shutter installation

    Valance or cornice installation

    Window treatment installation or replacement

    Motorize existing window treatment

    Window treatment removal

    Window treatment repair

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    Recommended Reviews - Custom Blind & Shade

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    4 years ago

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    Cory C.

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    Window Fantasies

    Window Fantasies

    (5 reviews)

    I am a contractor and hired Window Fantasies to provide and install luxury window dressings for…read moreseveral of my clients. Jimmy was well mannered, knowledge, and straight forward about expectations. I will continue to work with this company and the gentleman that owns this small business.

    When my wife and I purchased our window dressings from Window Fantasies over 2 years ago-Herb came…read moreto our place to do all the measurements and proceeded to let us know the process of installing them. He was truly friendly and very informative about the products. Sometime later, our patio blinds had an issue and we contacted them. Mike, who was the original installer, came by and shortly after discovered there was another issue going on simultaneously. He took the entire mechanism to the shop where they repaired everything at no cost(minus the visit cost). Fast forward to now, our bedroom blinds stopped working recently and my wife contacted the original installer who informed her that the company was sold and he was no longer there. So she reached out to the new owner, who apparently works 3 days/week and also has another job. After 2 and 1/2 weeks of waiting- the owner called back and without so much as offering an apology to my wife for the waiting time-he proceeded to say that they would come out for a monetary fee but that he now only deals with designers. Needless to say- my wife was not pleased at all by his attitude and his remarks. Fortunately there is a company in Bedford who will be able to repair our blinds. And they were very friendly on the phone. As for Window Fantasies- sounds more like Window Nightmares with this new owner who I can promise will never have our business in this lifetime.

    New England Shutter Mills

    New England Shutter Mills

    (11 reviews)

    We were very pleased by the work performed by this company. Their folks helped us find great…read morequality shutters which look fantastic on our home, and have drastically improved its exterior appearance. They were friendly, reliable, communicative, and diligent in their work. They went above and beyond what we expected, and we're deeply appreciative that they handled some unexpected obstacles with cheerful aplomb. Highly recommended!

    I have resisted posting a poor review like this for quite a while. In fact almost two years…read more Furthermore this is the only bad review I have ever felt the need to share publicly about any other contractor, business, etc generally choosing to keep said discussions internal and private with the business letting them fix things. At this point I've got nothing left. I originally chose Karl Ivester and New England Shutter Mills because of all their good reviews and positive experiences from other homeowners and businesses, but it has been anything but for my home. Sure if you'd like dozens of apologies for dropping the ball when Karl feels like getting around to you he will be happy apologize. However apologies only go so far when you're still waiting for product you paid for to be installed, and when the installation that has been completed was done poorly. In fact when Karl came to re-inspect original install he pointed out things I wasn't even upset about that he said were not to their standards. Well I don't know where the standards are for communication and getting things done, but they aren't there either. Like I said I have dozens of emails back and forth explaining many excuses as to why the job hasn't been completed, yet it is still not completed near 2 years later. Today was the latest example. After I spoke to Karl 3 weeks ago on Jan 18th he was supposed to follow up with email and show up on Jan 28th. You guessed it. No email, no show, but another apology for dropping the ball. His words. Also his words were to pick a new time for this Monday 2/4/19. After sending back a response you guessed it. No email, no text, no phone call, no show today. Very disappointed in the product quality; even more disappointed in the extreme lack of professionalism in making good when you know your work did not turn out as promised. Perhaps most discouraging is that as a business owner when you have an unhappy customer you should be the one reaching out trying to make it right by the customer. Instead in this scenario I am the one that has had to initiate contact at least 4 different times generally with large chunks of time passing in between to keep any lines of communication open in hope of rectifying the current incomplete job status. Also discouraging was that the installer knew the shutters weren't right from day one. I had been at home to let them in before work and in my process of getting ready came downstairs. You know when you enter a room and someone stops talking because they're discussing something they don't want you to hear? Yeah that was the installer talking with the owner Karl that morning. I should've known at that moment yet I waited to see how it would turn out, and this is why I am where I am with semi completed install of shutters that don't look right and if I take them out all my woodwork and trim has been damaged and will have to be fixed just to get back to where I was prior to install. I can send along photos of poor install and emails to anyone looking for elaboration. Also happy to update and / or remove this posting entirely if Karl and New England Shutter Mills can make good on their original contract and promise to qualify and customer service. Otherwise this is my only recourse at this point for a disheartening experience overall.

    Custom Blind & Shade - blinds - Updated May 2026

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