Responded with personal at the door within the hour of calling. Half basement flooded with black…read morewater. Keyrsten stayed with us, talked us through everything and even worked directly with our insurance and plumber, coordinating with each individual entity and relaying it back to us. She will get the job done! Couldn't recommend these guys any more when you're in a pinch. They are the best!

they have been working on my best friends house four 2 years, and they have messed up the plumbing…read moreand counter tops and a whole bunch of other things multiple times. they are lazy and cannot do their job right. you suck.

Beware $100 up charge on parts. Won't negotiate the bill! 216 labor charge for less than hour of…read morework!

My parents, Tom and Kindra Hayson, have called Kelly's Plumbing and Heating two different times…read moreover a couple of years. The most recent was this past Wednesday morning, April 10th, to fix a leak in their basement. They were told that they "might" be able to get to them yet that day otherwise they would be there the next day. My parents have waited around for 2 1/2 days and there has been absolutely no phone calls nor anyone from Kelly's Plumbing that has bothered to show up!! This is the most unprofessional, least courteous way to do business in a small town that I can imagine. The worst part is that they did this very same thing a couple of years ago and my parents, did finally get their work done and gave them another chance to "do right." My parents are 83 and 78. They still trust that when a company says they are coming to fix something the company WILL actually keep their word or at least call them and tell them they can't make it. We have many plumbers in Albert Lea. They won't be "bothering" your company again. Hopefully, you'll work harder on your customer relations in the future. Very disappointing!!!

I had them fix 2 issues. A leaking toilet, having to remove the damaged floor. A leaking kitchen…read moresink. After the bathroom job the toilet kept leaking and I had to replace the floor yet again (not by them, no longer have an issue since). After the sink job I'll have to replace the floor under the sink because you guessed it, it kept leaking. Also had put air in my lines so it would rattle like hell when you use it. The place has 3 listings on Apple Maps, probably to dodge reviews of this type of work.

This company doesn't know how keep to appointment times or days given. Was understanding for the…read morefirst reschedule but to not have someone show up at 6 hours of waiting from expected arrival is ridiculous

A very knowledgeable company I am very happy with them they are very dependable a big plus for me…read more I want to give a big thank you to Dan. And I have to say this is a no brainer to have someone do it for me,the price is right so people take advantage of it cheaper than doing it yourself. Mary

Our yard was a disaster. We had a large puppy who dug many holes, past companies we hired did no…read moregood in stopping weeds and growing the grass. Got an immediate answer when I contacted them (and always do), came out, planted seed, fertilized, weed control, etc. I was so impressed i hired them to mow to assure we had a lush yard again. Today, it is thick with healthy grass, no weed patches, etc. The only complaint is how fast it grows because in a few days it is like plush carpet. Best feature is the pricing. One of the most economical around. A lot of bang for the buck!

It's a good thing there are other heating and air conditioning repair companies in town…read more I called for furnace repair on a Friday and the person answering the phone told me they could be out on Monday morning. That was really no big deal as winter is not quite upon us. I took the day off work to be available for the Monday morning appointment. I phoned Jim and Dudes at about 3PM to see if they were coming out or if I needed to take another day off work. The gal who answered the phone said she would have someone call me back. About an hour later I call a call back. The guy said that he had no idea that I was scheduled to have work done that morning and that he would look at my furnace the next day. At 4PM the next day I got a call from Dave. He said he could come over. He got there by 4:15 and by 4:45 had diagnosed the problem. He said it was an expensive part and that I may just want to get a new furnace rather than throw money and a furnace that would continue to be expensive to repair. He thought that the Draft Inducer Motor for my furnace would be more than $300. He said he would see if they had one at the shop and give me a call. 24 hours goes by... no call. 48 hours goes by... no call. 66 hours later... Dave calls to tell me he has a price for me. I told him that I got sick of waiting for him to get back to me and ordered the part myself online. I think I saved about $165 +installation costs in the process. I will not be calling Jim and Dude's again.

We had an emergency on Saturday and Dustin arrived at 10:00pm to take care of it. Not only did he…read morefix the problem very quickly, he had a great attitude even at that time of day. This is one of the best experiences we have had with any plumbing service. Thanks Dustin. We will call you the next time need a plumber!

I saw their work at a neighboring property. Their bid was good so I went with them. I'm very happy…read morewith their work. I have a steep driveway and they were the only ones that said no problem. They included a step with walk an a side port for my garbage cans. They met my porch and garage concrete without any mess. They had to work past an a lady finished front apron and crappy sidewalk which our tax dollars now pay for. I will recommend these guys to all my friends.

I've always had a great experience with this company, Rick, James and Mike have always promptly…read morefixed or installed hvac or plumbing related stuff and things.

Rooney replaced some water damaged pieces of cedar siding. I'm very happy with his follow up to my…read morerequest, repairs performed, clean up, overall communication and price. I will definitely call Rooney regarding future needs!