Gteat service. Quick easy and convenient..........would recommend the best option if your oppread more

Although the facility is clean and the gentleman who runs this location is very nice, be aware that…read moreExtra Space Storage plays rate increase games. I have just received my second notice of a rate increase in the last 4 months. If you use this company, make it a VERY short stay. Started at a promo-rate 8 months ago for a 10x20 at $125 a month. 4 months ago that changed to $178 per month. In 5 days that rate is again going up to $258 a month. Criminal.

Store just about everything I own here. Covered, storage…read moreunit and uncovered are all used. I love the security features of this place and their service is exemplary. One of the things I particularly like is how high tech their access is and their units. The new east side is very nice and they have an RV dump station as you bring your rig in.

The customer service is awful the one and only lady that is running the show hates people that ask…read morequestions. She even told me so. She gets really defensive from 0 to 100 in no time. She is not someone that should be talking to customers. She definitely hates her job and takes everything personally. I've never been treated so rudely in all of my life when rent a storage unit. Even the very first day I started my contract she seemed to have problems with wanting to explain anything to me without getting upset. Yes im the type of person that doesn't read or remember all of the fine details of a contract. Or know the ins and outs of renting. But if ask a question and im a little bit shocked about the contract the first response from the worker should not be ripping me a new one for asking questions and not understanding them fully. They have misleading signs that say they don't raise the rent but they do it's just worded in a way to get you hooked. And when if you ask any question about anything she comes unglued. Only reason I rented from them in the first place is because it was a good location for me and cheap. And now i know why.

This is a clean and well maintained storage facility. Friendly staff and Kelsee is great at making…read moreus feel welcome. The unit works great for us with our budget. Great value and great service!

Jennifer was so helpful in renting our moving truck and trailer. She went above and beyond to make…read moresure we were taken care of. Thank you for making a stressful move a little less stressful! Having worked as a Marriott Customer Service Manager, I have very high standards for customer service. Jennifer exceeded those with her outstanding customer service! Keep up the great work!

Never really used storage before but Jennifer has been very helpful in maintaining storage units…read morehere. Appreciate all the help and highly recommend it and it is close to downtown! Thank you!!!

Clean, efficient, easy. Great experience so far! Close to home and convenient. Staff is very…read morefriendly and helpful.

The building is nice and clean, employees are pleasant to work with. However I have had a space…read morefor 2 weeks and still cannot access my building due to some error with their security system. So far I have only been able to access during business hours, once with a temporary code and the other time when they just manually bypassed ten system to keep the building entirely unlocked. This significantly reduces the usability of the storage unit for me because their improved security yet easy access to my items are the important part. *UPDATE* 11/21/21-reduced to one star I went in with a truckload of items on Saturday, still the system would not allow me into the building. The manager tried to be helpful, but their security system seemed entirely broken. I was not able to access my storage unit that day and had to leave after about 30 minutes. I went in today (Sunday) to access, no luck. The main gate has a sign that says "keypad out of order". No further information, no apparent way to get a vehicle into the space, no estimate about when I can access the unit. This is the second trip I have made with a full truck and had to turn around. So in summary. 1. I have had the space for just under a month. I have only been able to access my space twice, both times required and extra 30-45 minutes to have a manager provide me a way in. 2. I have showed up twice and just had to turn around. Truck still full of items with nowhere to put them. 3. I have not been afforded the access I paid for, which is the entire reason I chose this facility at the significant price premium above other option. 4. Their security system is obviously not properly maintained. It has failed me 4 out of 4 attempts so far. The main exit keypad has a broken screen that isn't readable as well, speaking to the owners apparent tolerance for a poorly functioning system. Right now I am still hoping the can resolve the issues because the employees and faculty are nice, however I would not recommend this storage facility at this time. Consider Extra Space storage in Centerville if you are looking for climate controlled storage near Bountiful.

Alana and Emma were incredibly helpful! They asked great questions and found exactly what i needed…read more I'll be using this facility for sure as long as Alana and Emma are here to take care of me.

Needed a cheap option for a little storage room. Rate increased against our contract under a clause…read morethat the space could increase in cost under there discretion. I don't have much to do with the facility. Basically loaded it in and locked it up. I pay monthly and then after the second month in payment it spikes over $100 dollars for a 5×10. My original contract said $78 a month now I pay over $150 a month and that's just ridiculous when it's just a basic locked it loaded it up, locked it up and left it alone situation. I'm not there like the crackheads next door to my storage. It's not like a rent situation where I've overstayed my welcome. I think it is completely uncalled for for this business to treat me the way that they have when it's just a clean not using their garbage loaded up and locked away situation!

Poor business practices, They never answer the phone, don't return voicemails, half the time the…read morevoice mail is full so no option to leave a message. They fail to auto debit then charge late fees and don't send monthly statements. No way to update new payment method due to poor business practices. I am a work during the day & I can't get to the office during the days & office is open very briefly on Saturday. I do not recommend them.

We used this to store our stuff for almost 2 years. Great People to work with and didnt have any…read moreissues.