They picked up and delivered my golf cart at no extra charge. They also had were reasonable when it came to the repairs they performed.

Great staff and always has the parts I need! I've been going there for several years and they are always very helpful and go out of their way to help with any problems and solutions read more

Yesterday 3/24, I called CSI and said I was looking for a new tire for my golf cart. I told the woman who answered the phone I needed a 205 35 R15 and asked if they have it. She said just a minute and came back on the phone and said yes and the cost was $105. I said great, I will come over there tomorrow and pick it up and have it mounted on my rim. Just to be sure, I called today and the same woman who originally answered the phone told me they have the tire but not yo come until after 2pm because the mechanics would all be at lunch. I asked if I could make an appointment but she said no, it was first come first served. When I arrived I spoke with a man named Ernie and he said it would be about an hour or an hour and a half since he just got back from lunch and he was busy. Even though it takes about 5 minutes to change a golf cart tire. He then asked what size and I toke him 205 35 R15 and he said they don't have it. I told him I confirmed it TWICE with the woman who answered the phone. He said he was sorry but she didn't know what she was talking about because they have a lot of tires. I told him Idrove 40 minutes to get there but he didn't seem to care. If you are looking for golf cart parts, DO GO THERE, they don't know what they are doing g and even worse they don't care! read more

My 2001 Gem golf cart had issues taken to CSI for service. Also included was a additional dc converter and the original converter that were suspect . The authorization was given verbally to Earnie to make it operational To the point ,use the furnished dc converter as your technician deem necessary. The manager did not write up a repair order, only verbal. In other words, fix the cart. Upon delivery the cart was parked in my garage, a day or so later I went to move it and my mistake the cart was in neutral, it didn't move. Called CSI and they were going to pick up. One hour later, it dawned on me the switch was in neutral, called back ,apologized, and canceled pick up. Five days later decided to check out the cart. No turn signal,speedometer, or lights. Called Earnie, he said all 3 of his techs said the cart was fine. We discussed the issues and he agreed to bring the cart in .since I've been in the automotive industry for 56 years,with General Motors,and retiring from Chrysler Corp. I've had experience in many aspects of the industry,including service operations. The bottom line, two of 4 12 volt fuses were blown that I discovered . The protective flap that covers the fuse box was untouched including a retainer screw. EARNIE, YOUR TECHS DID NOT CHECK OUT FINAL SERVICE DELIVERY. You said all three said everything was good. In summary, get a written repair order,specific to older Gem golf carts. I would not go there again. read more

CSI Palm Desert - Gem cart dc converter - Golf Cart Dealers Near Me - Palm Desert, California

Great service. done on time. customer service was great Answer all my questions.my cart drives like new

My older golf cart needed some tender loving care, and CSI did a nice job getting it fixed up.

Was quoted a price and after the job was completed, was told it was going to be over double what I was quoted an hour earlier when I called. Not to mention they used my same nylon bolts instead of putting on new ones that I've now been told will come off eventually. Won't ever return read more

Brought my gem car here to have the cart looked over after I bought it off of Offerup. I had an electrical issue which turned out to just be me wiring the batteries wrong. They were very fair on pricing. Ended up having them do a full service, brakes replacement, and replaced two tires. They got my cart in a spot where I feel good about it. Ernie took great care of me. Get me informed every step of the way. Pickup and drop off service was seamless. This will definitely be my go to spot moving forward for my gem car needs. I definitely recommend using this place if you need anything for your golf cart. read more

Excellent service, very knowledgeable in diagnosing any problems and reasonably priced. Ernie, the manager is outstanding.....I highly recommend them for all your golf cart servicing. read more

Horrible, Horrible, Horrible... Got the cutest cart but it was a lemon. I should have read the reviews previous to purchasing a new golf cart at CSI. From the minute I walked into the shop, I was greeted by Nicole. I had no intention on purchasing at that moment but Nicole showed me a cart that was right up my alley. SOLD! I was so excited!!! They promised me a fully customized NEW (not refurbished) cart and they got to work right away. (Paid in full and not cheap) When I received the cart, it was the cutest thing I've ever seen, perfect for me!!! However, after only having it for 1 day it wouldn't go in reverse, stalled and then broke down in the middle of the street. It had to be towed back to the shop. Stan told me, not a big problem it's just the reverse button was broken but we replaced it and it should work just fine now. I thought it was odd to have those little problems right off the bat so I looked up the VIN # and found that the cart was actually a 2017 used cart but with a new body kit. (It is illegal in California to sell a cart as NEW if it was USED, 6 years old). Stan assured me that everything was brand new except for the chassis and no other problems should arise. A month later the cart started to have battery problems and shorts. Even with the battery always fully charged, making the cart lose major speed. (Highest speed at times 12 miles per hour, which was very embarrassing. Video evidence for proof) The cart was again towed back to the shop and week later Stan told me it was fine just 3 low voltage faults, zero problems and no big deal. Of course I felt not so great with just purchasing it and only driven at most 5 miles. The cart was in the shop for the majority of the 2 month period that I owned it. I asked for a 2 year bumper to bumper warranty to ease my mind of taking it back but Stan told me I was a "Whack Job" and he wasn't going to offer that. I figured if he stood by his product, it wouldn't be a problem. Anyway, I knew many more problems were to come in the future. So I was advised by an attorney to return it, get my money back and go somewhere else. Stan tried to insult me by saying "So is it a case that you just need money or what?" Do your homework before purchasing. They are very unprofessional, hostile and fraudulent. read more

Just stopped in on a Sunday, deseperate for a tire valve replacement and the owner was so kind he did the fix in 5 minutes....even though he was slammed busy !! We greatly appreciated him taking the time and now we can enjoy a great day of golfing!! Highly recommend this business! read more

We recently moved to Palm Desert and I knew very quickly the desert lifestyle wouldn't be complete without a golf cart! I started my research to find a Club Car. I wasn't sure yet if I wanted preowned or new. My search started with a custom new one. I learned very quickly that a custom one could take 4-6 months.... I wasn't prepared to wait that long. I started reading Yelp reviews and was impressed with what I read about CSI. I reached out and asked if they had any white carts that were lifted. The response was "come on in, we have a nice selection to choose from, we'll take care of you". I decided to go in the same day and met Ernie. What an AWESOME guy! Ernie showed me a stock white one. I had my heart set on a lifted one to mirror my Jeep. Ernie's response was perfect. "No problem we can customize it for you". He made me an offer I thought was very fair and I wound up buying the first golf cart I looked at. Fast forward about a week and my lifted cart with a reupholstered front bench was ready for pickup. I love it! Thanks Ernie! Sincerely, Ron read more

CSI Palm Desert - After - Golf Cart Dealers Near Me - Palm Desert, California

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I shopped all over the valley for a new golf cart. Caddy shack, JR Thomas, cart mart and private parties. Stan at CSI was truthful, knowledgeable and fair. Got a beautiful like new cart for way less than other guys. And fair money on my trade in. 100% recommendations read more

CSI Palm Desert - New buggy - Golf Cart Dealers Near Me - Palm Desert, California

This an outstanding resource. The only place I was able to get my cart properly repaired. The staff is incomparable. Stan, Nicole, Ernie, Tony: all very helpful and friendly. I enthusiastically recommend this business. read more

I've had nothing but great service from Stan and the refurbished golf cart he assembled for me.Perfect. Most carts at our club are from Stan and everybody is happy. Before I discovered Stan I bought a new club car. That is the cart with issues. I read the one star review where she claims she was promised a completely new cart. They were abundantly clear what their model was. Does anyone really believe that Stan represented his company as a from scratch builder? Did it look like the club car factory? Jeez read more

We had a great experience buying out very cherry golf cart. We did our research, prices were fair. Service and information was top notch. We bought a refurbished cart and are so happy. Thank you. read more

CSI Palm Desert - My honey with our new cart. We take it out all the time to pick up the mail, go to dinner, and sometimes a night cruise. - Golf Cart Dealers Near Me - Palm Desert, California

I asked for a specific battery to be installed. Instead a different brand was installed. CSI corrected that problem after a lengthy discussion. When the cart came back, the watering system leaked. CSI charged us $85 to fix the leak in September 2021. When we came back to the desert this month(December 2021), the watering system still leaked. I called CSI and they said that a new watering system needs to be installed and it would cost to that plus $85 to pick up the cart. Extremely poor service! I will never recommend them to my list of golf friends. read more

Great company. Just had problem with my battery. They came out picked up our cart and returned it quickly. No charge and it was my fault. Friendly nice people. read more

I wanted to give a shout out of appreciation to Stan at CSI Palm Desert. We had a unique issue on a tri-mobility scooter. Stan was willing to look at it, problem-solve with me, and ultimately helped me with the installation of a dog leash onto my scooter. Sounds simple, but it wasn't! It required drilling holes through solide metal and a few other things. Stan did not have to take his time to assist me as this was not a golf cart issue nor even anything that would lead to a sale. In addition, we had a golf cart we purchased from a private part and Stan has been willing to assist us with minor issues and adjustments along the way including giving us a full refund for a golf bag attachment that wound up not working for us, even after we had installed it. He didn't have to do that. Stan and his staff have been patient, supportive, and helping throughout all our problem-solving issues. We're happy to have him close to us in Sun City! read more

I could write pages of the hassles we had with CSI, but I'll keep it short. I recorded conversations to be accurate. Dec. 26 2019 - Our cart died. Batteries new quite new, but we were told we needed new batteries. Replaced batteries. Jan. 20, 2020 - one new battery was cracked and covered our floor with acid. CSI replaced cracked battery. Jan. 22 - Cart lasted a day or two and died again. Told another battery was defective and replaced. Kept a few days and returned. Feb. 12 - cart died again. Told it was another defective battery - they had to keep the cart so the battery wholesaler could look at it. Were told the battery replaced. Feb. 19 - cart returned. Cart died after 15 minutes. I suggested they check OUR charger. Turns out the charger was dead. Service manager admitted it might have been the original problem. I called the owner. To sum it up, he said most of what I had been told from Jan. 22 didn't happen. Besides the cracked battery, he said there were no defective batteries. He actually said that everything else was fabricated. I was astounded. Stan was not. We have changed service providers. read more

I bought a golf cart two years ago paid $8000 the paint is chipping they will not fix it I would not buy anything from them and do not recommend them to anybody read more

Had our cart serviced by CSI. They were very professional, promptly picked up the cart and returned it in the time they said. The cart is driving great now. We will only use CSI in the future! read more

Liars cheaters and thieves had my car for 3 weeks for repair and when I finally said I'm coming to get my cart they fixed it with a wrong celluloid repaired without calling first date with an estimate handed me a bill for $500 2 Days Later cart would not move damn good thing I was able to stop payment on a check stay away from these people their crooks!!! read more

I stopped in an needed help with a very small matter. I spoke with Stan, he was so generous and understanding. It was the end of the day, I know they wanted to go home, yet Stan took the time to help me out. I would take my cart there BEFORE ANY other cart repair or service spot in the desert. The repair facility is a clean as any I've ever seen. A little kindness and expertise... go a long way. read more

I was there a little before 8 o'clock they opened early for me needed a tire they have the right size and had it on in 10 minutes and I was on my way. They have a great selection of items for golf carts. read more

They kept the cart for several days and when they brought it back we had more problems because they didn't tell us about other issues that the cart had. So the cart had to be towed over to their shop again. Repairs were discussed and agreed upon and when we got the cart back after several days, one of the repairs hadn't been done and something else was done that had not been agreed upon. The cart had to go back again. I would not recommend them. Paula L. read more

Hands down the best service,selection and value in the valley. Stan, Greg, and Veronica were extremely helpful throughout the purchase and service of my golf cart. I go no where else. Thank you CSI! read more

I had CSI install a New Voltage Gauge last April 2016. As a Snow Bird I didn't use the cart untill I came back in Nov. 2016. The gauge which Stan the owner of CSI, charged me $120.00 wasn't working. I went back to CSI and was told 1st that they would fix it for free. Turns out that the Gauge was defective. Come back in 1 week, because they had to order the part. When I returned, they still hadn't the part but now tried to say that since I wiped the dash board with a damp rag to clean it. I had caused the gauge to short out. Still promised to fix for free but needed to order the part as it never came in. It's now after New Years, Jan 05 and they have moved to their new location 5 miles from the old location, which I could drive my cart to. I called to find out whats happening and was told. 1. There will be a $75.00 pick up and return charge. 2. They no longer were willing to replace for FREE. Now they wanted another $120.00 for the part and labor. I was Warned by several people in our community who had BAD Experiences with Stan and CSI, Not to use them. I wished I'd have found that out before paying Stan cash to put in a gauge. Check out his reviews on his own web page. He's not the best price nor does he do the best job. read more

My parent's cart was serviced last week and it was returned same day and it was detail clean. Driver who picked and deliver the cart he is kind and honest.also gave us good tips to take care of the cart maintenance. I think his name was rico if I recall..highly recommend this company .good work read more

by far the worst experience with a business ever not just golf carts but any business was promised delivery of repairs for days at a time and work was not complete two different times nor was it of any quality for the money spent was sold a second for my wife that had no brakes was then promised a second cart and Stan the owner after promising to me sold it to someone else bad bad place to do business rip off read more

Stan the and team at CSI deliver superior service at fair prices. It's a professionally run organization top to bottom. You'll be a happy, satisfied customer. read more

I had been driving an older golf cart for years and although it served me well, it was time for new batteries, brakes, tires and electrical maintenance, so I decided to go look for a new "used" cart before I invested the money in my old cart. I stopped by CSI and told Stan exactly what I was looking for... a bright colored cart with a cloth 2 seat bench, and in good shape; no "extras" a/c, radio ,etc. needed. He lead me over to one golf cart which was perfect and exactly what I had described! I was asked if I wanted to take it for a test drive and I was impressed the minute I turned the key. It is a bright color, has adequate power, great steering & brakes, new tires and looks brand new even though it is over 10 years old. It is "street legal" for PD. It was reasonably priced and within my budget. SOLD! The next day my new cart was delivered and my old cart "trade-in" picked up by Steve. I have called a couple times with questions which were answered promptly with a willingness to come to show me if I needed help. I can't say enough good things about the staff I met at CSI, Stan and Steve: knowledgeable, honest, helpful and friendly, a real pleasure to do business with them! And NO I'm not related! read more

Very bad work on the carts, He return the cart and did not fix the wire hanging down on tire as soon as you drive the cart you hear it rubbing. I said I think I hear that wire still I look down and there it is. He took the cart back then returned it the next day still not fixed? Each time I have to wait for two hours for him to show up. I will have to take it somewhere else to get it fixed after a $1000 bill. Don't waste your time or money with these guys. read more

Cart died - batteries from non-use. New battery set, picked up and delivered on time as promised. read more

CSI is a life saver! I damaged my Tomberlin LSV over a year ago. I couldn't find anyone to repair it and was devastated. I tried one company that attempted to get it running but it came back still not running. I found CSI and called them with high hopes they could pull off a miracle. It was a LONG drive down to Palm Desert from San Jose but as it turns out well worth the effort! The Owner Stan and the entire CSI team was awesome and I quickly realized I made a smart move bringing my dead LSV to them. Long story short is that I'm now back home and enjoying a fully working Tomberlin LSV. Stan and team over delivered in all areas! If you're in need of some tender love and care for your Golf Cart I would HIGHLY recommend STAN AND CSI! Thanks Stan! read more

Stan is incompetent and expensive and doesn't keep his word to come look at a golf cart he worked on like he said he would.

Friendly, helpful, knowledgeable guys who helped me in a quick minute with my battery challenge. Had to drive over from La Quinta but they were well worth the short drive across town. We will use them for all of our cart needs. We are in Palmer residential at PGA West. Thank you so much for your help! Glad to know a real expert. read more

Stan is a really great guy! I had a flat on my golf cart. He loaned my his jack and fixed the problem immediately. It's very rare to find professionalism and kindness and this shop has it all. If you need any golf cart work there is no better place to take it to. Thanks so much Stan! I will be back to power up the golf cart!! One more thing, he saves you money with ideas on how to power up your golf cart. Everyone else told me to do too many things that would cost a lot. Stan offered a reasonable and cost effective way to do it. Thanks again! read more

I recently called CSI for annual maintenance on my 2005 Club Car. The owner answered my call and was very professional. I knew I needed some break repair as well. All of this and a new cooler and bracket was installed for less than $500. The cart was returned immaculate. Nice touchdown read more