I brought a Peugeot 208 from Jonty at CSG in August with a fresh MOT (only advisory was some pitting and scoring on the breaks). Within weeks the car had various computer faults and irregular noises.
After taking it in the CSG's garage (meaning I had to take time off work) it was noted that the Top Mount's had eroded. I was also told I would have to take the car to a Peugeot dealership to get the computer fixed. After advising Jonty that the car was under warranty and that I had owned it a little under a month I was suddenly told that CSG could replace the Top Mounts & not to worry about the computer.
Then the car began makings 'Squeaking' noises. This is because CSG had replaced the Top Mounts with ill fitting ones and was causing friction between the rubber. When I took this back to CSG they noted they couldn't hear the noise. After I filmed it and showed them they suddenly said it was a 'normal' noise and not to worry about it.....?
A couple of months later I had noticed that the exhaust had dropped, again I took this to CSG who had said the hanger brackets had broken due to "rust and corrosion" - When I discussed this with Jonty that I am still under warranty and that the damage could not happen after I had owned the car for 3/4 months I was told that it was due to "wear and tear" and that I had to pay the bill.
When I raised my frustration with the car and that I had asked to exchange it multiple times during this process & that CSG were in breach of that Consumer Rights Act of 2015 I was told by Jonty "This car has not constantly failed, you had had a noise from the suspension which they have fix for you, if you wish to raise a case with them, that's down to you"
To buy a car and to have so many issues happen in such a short period of time, to then have someone try and gaslight you has been truly outstanding.
I do not understand how Jonty sleeps at night, he is one of the lowest of the low.
As a side note CSG are not signed up to the The Motor Ombudsman - which is s sure sign that this kind of event has happened many times before. read more