Cleaned a special dress for a special event, and was very pleased and happy with their excellent…read moreservice.

I have quite a few options where I live and have been going to Brilotti cleaner on Laurier for…read moreyears. They do an impeccable job but are slightly pricier than nearby options. I came across this cleaner through their partners on Parc Ave. They don't do as good a job but seemed worth the price. I had been bringing in clothes for the last few months until a recent incident. I brought in a white linen shirt and when I came to pick it up there was a red stain on the pocket. Right away they were on the defensive when I asked what happened. They said you had a pen in your pocket or something in there, and that this never happens... Pretty ridiculous considering if you have a stain you show the cleaner and ask if they can remove it, and you'd see something in a white linen shirt pocket (not that I ever use that pocket anyway). The owner of the shop on Parc said it's out of her hands she needs to speak with the cleaner for a solution. I waited 2 weeks which is ridiculous finally for her to say they could not get the stain out. She gave me the contact of "Maikl" who runs this cleaner. I called him and he was rude. His solution was to bring it back in to try to bleach it. It's been over 3 weeks and no real solution. At this point my best option is to bring it to another cleaner. At the least you'd expect the owner to be polite and understanding... but he was rude and unprofessional. That's what you're dealing with if you go to this place. I realize it's worth paying the premium a good place like Brilloti charges. Too bad they had to ruin a nice shirt for me to realize this. My girlfriend also brought her winter jacket to this place and they charged a ridiculous amount and did a terrible job. Definitely avoid the place on Park. They ship it out and it's always super slow getting your clothes and then you get a run-around answer if something happens. Average quality with no customer service. I can post pics of the shirt, really disappointing experience.

Alteration du manteau de mon papi ainsi que d'une jupe très bien executés. Je reviendrai!read more

I have been going to alter my clothes, hem pants and dresses, etc. for a few years now and I…read morecouldn't be more impressed with the results. Every garment came back fitting like it was custom-made just for me. From hemming pants (of all types of materials) to adjusting the fit on a dress, the craftsmanship has always been flawless. Her attention to detail, very quick turnaround time, and extremely friendly service has always made the whole experience completely enjoyable. She greets you with a smile and positive attitude every time! It's clear she takes great pride in her work. Highly recommend to anyone looking for expert alterations!

J'ai récemment vécu une expérience extrêmement décevante avec Victoria Cleaner SUR NOTRE-DAME…read more Après avoir confié une couette de grande valeur pour nettoyage, une erreur a été commise de leur part, et je me suis retrouvé avec un article qui n'était pas le mien. Malgré plusieurs tentatives de résoudre le problème de manière amiable, la réponse et la solution proposées par le personnel étaient loin d'être satisfaisantes. Le manque de professionnalisme et d'attention aux détails dans cette situation est préoccupant. Je conseille vivement aux clients potentiels de réfléchir à deux fois avant d'utiliser leurs services.

Excellent service, always with a smile and willing to retouch when stains are "not quite" removed…read more My go-to cleaner!

I had an absolutely terrible experience at your dry cleaner. The man at the front counter was…read moreshockingly rude. When I came to pick up my order, he didn't even bother to check before snapping that my cleaning wasn't ready. Another employee quickly found my order, proving he hadn't even looked -- yet he didn't apologize or show the slightest bit of respect. His behavior was disgusting and completely unacceptable. Someone with that kind of attitude has no business dealing with customers. He should be fired. I've never been treated so poorly in a place I've spent money. You've lost my respect, and MY BUSINESS

I have been here a number of times. I like the fact they have the large washers; these are handy…read morefor cleaning your winter coats every so often, or when you have lots of stuff to clean at once. Good hours - open to 23h every day [during non pandemic times]. Really, all I could ask for from a laundromat.

Nice to have somewhere that offers different sizes and qualities of washer. That's about where the…read moregood part ends. Dryers suck. Overpriced drop off. Won't be going back.