I own a few rental properties in the Pensacola area. I had a terrible experience with a previous…read moreproperty manager, when he just shut down business one day and kept my money. My experience with Realty Masters goes back about three years, and I've found Lacey and the whole team to be very professional. I couldn't be happier with the results. They are the largest property manager in town for a reason!

This rental company is the worst!! -First told unit was…read moreavailable cause it's a $75 each application fee - waited 3-4 days called said there were people ahead of us and was told " Do you want to do your application or not" had no choice just moved to the area and hotel fees were killing us. -took 3 days to do our application and messaged us to every question we answered on the application. -then wanted astronomical for deposit saying we don't have rental history, again 3 years was shown on our application so that took another day for them to figure out and get our deposit dropped. - then gave them the money and waited 11 days before I called and asked about when we can sign the lease Mind you I waited so long because this is almost 3 weeks in from day the application was put in to the day I called for the lease. - then was told our move in date was in the email (which was not and we verified it wasn't) after SHARON the property manager was rude about it Turns out our move in date was set another 12 days out! Because the "House" wasn't ready? It's been a month? - took us 1 month to get into this house - Then we get the WRONG set of keys on move in day, luckily we got them early so they could bring us the right ones. - then we put in work orders wait days call asking about them they seem they don't understand and they get put in that day because we get the email stating that it was submitted - Sharon always says it's in the email and it never is and I went to go over the email AGIAN and she hung up on me like what?! - Sharon is the worst property manager rudest person ever!!I I have who I believe is manager helping us the whole way Nicole who super friendly and nice I can say - Communication between the tenants, companies that fulfill the work orders and reality masters is just awful I have to call both parties to figure out what's going on. There's so much more issues I've had but I don't have all day to keep writing these are just a few Nicole I will give 5 stars she always resolves an issue never rude if it wasn't for her I don't know what I would do Thanks for being great at your job Nicole !

We have rented our home in Navarre, FL for the last 5 years (2 of those with Main Street). Our…read morefirst property management company was absolutely terrible so many of our friends in Pensacola recommended trying out Main Street Properties and we couldn't have been more pleased with our experience. Main Street Properties was efficient, friendly, quick to respond, understanding of our needs and incredibly professional. They were very judicious in tenant selection and made sure only the most reliable folks entered into contracts for our property. They also staying in contact with us each month and were responsive to any emails we sent their way. Finally, we are a military family and lived thousands of miles away from our property so we needed a company we could rely on. Main Street Properties is that company. If you need a group of people that will treat your home, money and interests as if it were their own and make sure they are providing the best product and professionalism possible, Main Street Properties is the company for you. Thank you so much for everything and if our home doesn't sell, we will be right back with you to ensure we receive the best treatment on the Emerald Coast!

Kelly Gary was our realtor who helped our daughter buy her first home. She has been phenomenal all…read morethe way through!! She has gone above and beyond any realtor that we have ever worked with. She responded to any questions immediately. She even got us insurance quotes. We have never had a realtor do that work for us other than give us an insurance agent to reach out to. She has been simply AMAZING!! Needless to say, we highly recommend her as a realtor if you are looking to buy or sell.

We have really enjoyed the house we rent from Mark Downey and Associates. The staff communicates…read morevery well what it expected of the tenant and provides any answers to questions that may arise. From time to time things do need to fixed and I gotta say this company has two wonderful people to assist in that. Darlene is a gem! I cant say enough good things about her. She responds quickly, gets the help that's needed AND follows up. I don't think we have ever had a person as good as she is when it comes to maintenance in a house we rent. I really feel like I need to send her something to express how much her help is appreciated. The other person that is fantastic is the maintenance guy, Donnie. He is so calm, informative and just overall a nice person to deal with. His work is always done extremely well and timely! Overall, I would definitely recommend this company to anyone just based on my experience.

If you are looking for a property manager to rent out your property do not go with them. Let…read moreroutine maintenance go by the wayside, didn't check up on my property at all. Lawn mower, leaf blowers, weights amongst other things were stolen from my property and their response was "well you rented it as is". They couldn't even list the property properly on major rental websites and when I asked them to fix this I was told I had to pay extra to get them individually listed lol. I was deployed to a war zone while my wife was moving back in and they couldn't waste their precious Saturday to give her the keys back. Wouldn't trust them to walk my dog down the street.

Jessica Drew is "BY FAR THE BEST REALTOR IN THE FLORIDA PANHANDLE!!!"…read more I searched for homes in the Florida Panhandle for approx. 4 years before pulling the trigger and buying a Townhouse. During that 4 year period of searching I came across many many Realtors and not one was even close to Jessica Drew's professionalism, promptness, knowledge & energy. I found that Jessica Drew is a very dedicated hard working Realtor. I'm a Successful Real Estate Agent in another State, so I can determine when I'm dealing with a good agent or not. And it takes a whole lot to impress me. Jessica Drew is more than Impressive, she cares about her people, & goes far beyond that extra mile for her clients. I highly highly recommend Jessica Drew as your next Realtor! Mark C.

We were lucky to run across Realtor Daniel Hughes! He helped us find our new home and get our old…read moreone under contract, all within about 3 weeks despite how picky we are! It has been a pleasure working with him. He is available most hours of the day and has always been quick to answer the phone or text and provide an answer to our questions. He has a great laid back personailty and felt like a good friend throughout the experience. You will not go wrong working with him. Best realtor we have ever dealt with!

From the owner: Pensacola local- Army Veteran- Former Police K-9 Handler- Honest-Dedicated…read more I make myself available to my clients 7 days a week, most hours of the day! Don't hesitate to give me a call!