Bad Service, Cockroaches Infestation & Old Vehicles
Unfortunately, we had overall very bad experiences with Cruisin Motorhomes.
We had to exchange our campervan twice. The first time due to a possible cockroach infestation, the second time due to an engine failure.
However, the worst part was not the exchanges or damages themselves, but the extremely poor and unsympathetic on-road service, as well as the handling and compensation of the entire situation afterwards.
Overall, we incurred expenses and additional costs of approximately 1,000 AUS$ due to the entire situation:
- 2 days of downtime including travel time etc. (460 AUS$)
- 330 AUS$ fuel costs
- 166 AUS$ hotel expenses
- 52 AUS$ road tolls & drain cleaner
After reviewing the entire situation, we were offered compensation for half a day (115 AUS$). After several complaints and emails, the offered compensation was raised to two days (460 AUS$).
Apart from the fact that it still only covers half of our additional costs, we have to deal with this several days after the rental period, and of course, we don't get back the missed vacation days.
It should also be noted that all the vehicles we had were already quite old, making potential damages more likely.
Overall, it is unfortunately clear that Cruisin Motorhomes prioritizes saving money at every turn rather than providing good service to its customers.
Therefore, I would strongly advise against renting here and instead opt for other providers, even if it is more expensive elsewhere!
Best regards,
Kai read more
