Broken refrigerator and blown fuse for power. You should make sure your RVs are in a functioning position before renting to people going off grid. I will not rent from you again. I had a problem with the refrigerator in the RV. When I called they basically said sorry but the fridge is not a like a real fridge, maybe put ice in it and keep things cold, what???? Ice in a vertical fridge.... Ice melts, then turns to water, water will leak, why the F am I going to put ice in a vertical fridge only for it to leak and cause water damage. Not to mention I understand how this multi fuel refrigerators work, this one is clearly broken. Next as I try to set up my starlink I find no power coming from the cigarette lighter. Upon further inspection a number 20 box fuse was burned out. I had to drive 50 miles (had to pay for mikes) out of the desert to get a fuse in order to power any of my devices. Once again customer service is useless, they basically said not their problem but if I repair it I can keep the receipt for the fuse ($4) and be reimbursed. What about the gas and mileage... well that's on you. Why would they stand behind their equipment or obligation to their customer. In the end I removed my related fuse and returned it broken because this place disgusts me. If you are unfortunate enough to rent from cruise America, make sure you inspect before taking possession because once you do, You are on your own and don't expect compensation if they fail to give you working equipment. You have been warned! read more

Very smooth experience. The Standard RV was in good shape, very clean, and waiting and ready for us. The owner was professional and courteous. I will definitely rent from them next summer again. Much, much better thank the Costa Mesa location. read more

Unfortunately, the "hidden fees" entirely ruin an otherwise positive experience. When your contract is outlined in-person, there are many optional services you can pay for that aren't outlined previously during booking. Much like a rental car agency, you can decided to fill up on gas yourself OR have them do it for a fee. Similarly, you can dump the RV greywater/waste yourself, clean the RV yourself, and a number of other services yourself -- or pay Cruise America to do them for you. What they DON'T tell you is who determines if you're going to pay for those things. You can do all those activities yourself: fill on gas, dump the RV, clean the RV -- and when you drop off the RV, you'll be told "Oh, looks good, we'll send you your bill via email". You'll walk away and drive home with a smile on your face because, seemingly, everything went very well and you had a positive experience. And then you'll get your bill hours later, long after you've driven home, and random fees will be tacked on. Oh, you chose not to dump the waste, okay that's worth the fee. Wait a minute, you DID clean the RV... why is there a charge for that? What's this other stuff? Long review summary: Don't trust this place to honor their pricing. Take photos of EVERYTHING before you return it. Get a written or printed receipt outlining all charges prior to leaving. If you know you're doing that prior to renting this RV... then you'll decide if it's worth fighting them when they upcharge you for random services. The RV experience is otherwise positive, but their pricing is dishonest. read more

We had an excellent experience with Cruise America RV Rental for our one way, cross country trip. We picked up south of Los Angeles and returned the RV to the Germantown, MD location. The RV was clean and comfortable. It drove well and we had no issues whatsoever with the performance of the RV. Check out/in was smooth and customer service was excellent. read more

Cruise America in San Clemente stinks - literally! Do not rent the large camper we just rented. I turned on the shower the first night and started gagging. The smell was disgusting. The water coming out of the shower, the bathroom sink and the kitchen sink all smelled like the sewer. It made our vacation in the desert miserable and of course Cruise America never does anything to help. When we returned the camper and told them of the problem all we were told was "I will make a note". My husband was so frustrated he just left without a word. B When the Cruise America person talked with my husband he refused to refund anything even though they did not provide what we contracted for - ie they rented us an UNFUNCTIONAL RV. Cruise America stinks literally and figuratively. read more

Staff was amazing and the RV was super clean, had a half off coupon for mileage that was awesome

Motorhome in disrepair, 3 seperate leaks, outlets not working. In San Clemente, Bill owner, unreasonable and rude.

I've rented from this location twice and have always had good experiences. They do a proper walkthrough with you, double check everything and are happy to answer any questions. We ran into a few issues on our first trip and they were on top of things. read more

This is my fourth Cruise America rental. We had a good experience and I'd recommend this location. Pick up and drop off was easy. The unit was clean. I always get the same unit, the 25' camper that sleeps 5. Everything went seamlessly however there are a couple things that could've made this a five-star trip. Namely, having the refrigerator on and cold before I picked up the unit. For whatever reason this unit did not have a 12 V outlet. I could see where the 12v was but it had been removed. For the hours that I cannot run the generator at the campground this is a huge bonus in my opinion. Lastly, on the overhead sleeper where my kids were sleeping a piece of trim was missing however all of the nails that held the trim in place were still there and protruding out. Otherwise a good and fun experience. read more

We decided to rent a 25' class C motor home because of COVID 19. The facility was efficient with the reservation and pickup. The vehicle condition was less than satisfactory. The unit, a 2018 with 67000 miles was delivered and was tired from the use it had seen. As delivered, the tires were all under inflated at 60 psi, one wheel cover was pinching a rear tire valve stem, the propane was low, and most importantly the front tires were so far out of balance the vehicle would vibrate at any speed over 55 mph. I spent 40 years in the transportation business and would never operate a vehicle in this condition. Because of time constraints, I corrected the tire pressure to recommended inflation, corrected the alignment of the wheel cover to protect the valve stem and refilled the propane since we were headed to 30 degree temperatures. I did not have enough time to resolve the tire balance/ steering wheel alignment issue and lives with the terrible driving experience for 2600 miles. I would not rent from this facility in the future based upon the condition of the unit. Upon return I told the receiving individual about the tire issue and explained I could not afford the down time due to the distances we traveled. Also the brochure identifies breakdowns or emergency repairs which in my estimation as an expert this condition did not rise to. We were in remote areas where services are limited. read more

We renteda 3 day trip this sept and had a great experience. The staff is very helpful and provided straight to the point instructions, the renting process is smooth and fast, and the RV is very clean, smelling good, and well maintained. We are planning another trip with cruise america san clemente soon. read more

Cruise America is the best!!! We had previously booked an RV through Outdoorsy who canceled only 2 days prior our camping trip!! I was thinking our trip was ruined when I looked around and could not find anything 2 days before our departure. My last hope was Cruise America and I was so happy they were able to accommodate us with a rental, last minute!. I called Saturday morning and was able to pick it up within the same hour. The customer service I received was fantastic. Everyone was super friendly and patient enough to answer all my questions being this was our first time renting an Rv. I will definitely be booking with them anytime I need to rent another RV. read more

The fact is my girlfriend and I loved the RV we rented from Cruise America. Everything about the experience was great. Until... We emptied the dump tanks but failed to leave the pipe "uncapped" so I was charged $50 extra. After a brief email exchange I decided not to push the issue any longer and agreed to the fee. Graciously agreed because his perspective made sense. So far Ok. Then I realized that we left a half dozen items in one of the kitchen cabinets. I send a new email asking them to look and hold the items for me. No reply. I sent a second email politely asking again. No reply. I sent a third email and mentioned that I'm writing a Yelp review and that I hoped he would reply so that my review would be positive, not negative. No reply. In summary go ahead and rent from this place but if you have any challenges after the rental do not expect any help. read more

this is the place to go whether you are needing a car rental, mailing packages or perhaps wanting to rent a Cruise America RV. Everyone starting with Bill the owner to Jake his right hand man are eager to please and absolutely go up and beyond to over deliver on their service. We rented a 25 ft Cruise America RV for our 30th Anniversary taking our two dogs up the coast to Pismo Beach ~ we had an outstanding time ~ we brought the comforts of home including the Kitchen sink :) We go no where else but this location for our rental needs ~ I only wish I could rate them 10 stars ..they are that great. read more

Do not rent from this place. When you notify them the day after you return the RV of forgotten items under the sink, THEY KEEP YOUR BELONGINGS without returning your calls or messages. That equates to a crook. Unethical and rude. These owners don't give a shit about their customers. Take your business some place where they at least have the decency to TALK to you after they take your money. read more

This was a 4 day rental of a 30 foot motor home. Pick up Friday, trip Sat Sun return Monday. We left Sat Morning and at 70 miles from home, a rear tire tread separated on the freeway (assume because the tire is a retread) nearly causing an accident. In the tread separation process, the gas cap was damaged and the vehicle could no be fueled. We called the roadside number. We turned on the generator to run the AC which blew warm air. The generator ran for an hour and quit. 4 hours later a fellow arrived to put a new tire on. We cancelled our trip because we could not reach our overnight destination in time. I call the San Clemente agent and they said I could not bring it back that day because they would be closed. They said they would also be closed on Sunday. I returned the vehicle Monday. Expecting a full refund, I told this to the owner who indicated the vehicle came from a different location and I would hear from Cruise America re the refund. Three days later Cruise America refunded $685 dollars of the $1600 paid. I guess they figured we had 4 days of fun worth at least $685. We are out $1000, no vacation, and nothing to show for it. My advice, don't let anything happen on your trip because even if its Cruise America's fault, you will still pay. read more

I rented a motorhome from Cruise America in San Clemente a month ago. The motorhome was clean and everything went well. I realized a few days ago my 2 GoPro cameras were missing and I was very upset. I called Cruise America and they had them. I was so happy I didn't loose them. I went straight over and they gave them to me. They said they didn't know who they belonged to and were just hanging on to them. These guys are great. I can't thank them enough for being honest. I will definitely rent my next motorhome from them. Thank you Cruise America!!! Kirk D. read more

We rented an RV for 2 weeks and drove over 3500 miles. We had an issue with the RV auxiliary battery that took time away from our vacation to deal with which was disappointing. Upon returning the vehicle we had cleaned the inside. - but we did not know we were also responsible for the outside and ended up with $100 cleaning charge!! . read more

This establishment is amazing and very professional, Their RVs are in great condition and extremely clean. When you step inside the Rv you will notice how detailed and how great clean smell inside . The staff are very knowledgeable and informative and will all of your questions . They also rent cars and moving trucks If you are looking for a great and friendly service with a great environment I would recommend them hands down . read more

I rented here three weeks ago for the first time. I have only ever rented from cruise america but not from this location. We moved here recently and were happy to discover we had an RV rental location so close to home. We have rented from the Costa Mesa location several times and also the Torrance location when we lived in Manhattan Beach. The staff was quick, professional and efficient in getting me on the road to fun with my family. The return was super easy and, again, the staff was so nice. Upon returning home from our rental return, I discovered that I left my very expensive Patagonia puffy jacket and shoes in the bedroom closet, I called immediately and they were able to bag up and safely secure my items until I could pick them up. Can't recommend this company and their staff enough. In fact I'm picking up another RV today for the four-day holiday weekend, and then again in 2 weeks to go to Arizona with some friends for some hiking Adventures. This is a great location and I won't go anywhere else read more

The owner was incredible with getting our reservation squared away and us on the road quickly. The RV was clean and worked perfectly as expected. Best experience we've had renting an RV, definitely will be back! read more

Horrible customer service, barely gave us the time of day. Would not recommend pico location!

Cruise America as a whole is a great option for RV rentals, especially if you are new to RV'ing and aren't looking for anything too fancy. Just don't rent from the San Clemente location. The owner went on and on about how well they clean the RV's and how we didn't need to worry about Covid germs in his units. Then got inside and proceeded to touch every knob and button. I decided to wipe down the seating areas and it took 10 Clorox wipes because they were so filthy. The lock on the outside storage area was broken, but didn't notice until the RV was loaded up and we were ready to go on vacation and didn't have a couple hours to go back and get it fixed. We were charged a $50 dumping fee even though we paid to dump prior to returning. We called to clarify and offered our receipt (although they would know it was empty when they went to dump). We were told because we left the cap on the line that they automatically charge the fee. I can't find anything in the contract that states this stipulation and even after explaining it was dumped and offering our receipt, we were told too bad. Seems like a pretty unethical way to make a quick $50. Cruise America is great, just rent from a different location. read more

We have rented RVs from Cruise America several times. We have always been very happy with our RV. We rent a 25 foot which is the perfect size to be able to get into any park. Our RV that we rented in June was clean and very comfortable. The staff at Cruise America is friendly and professional, and they take their time to be sure you are well informed about your RV. Highly recommend San Clemente Cruise America. read more

This guy is a con man. There was damage at a part of the RV I didn't even use. He charged me 200.00 for housecleaning after I had thoroughly cleaned the RV. Charged me for water which he called winterizing. Wasn't informed that they charged for water fill. If I'd known that I could've filled up with bottled water for less. Rip off! read more