Crown Yacht Charters
7-13-18 Letter to Ms. White
Mr. Hanson and his family want to inform you of issues that occurred during their trip.
June 30:
They asked for the itinerary, and were told, by Gary the Captain, they would be going around the islands. No marinas or docks were booked, they would look for a place to moor each night, which concerned them due to the holiday.
That night, they moored at a location where the yacht rolled slightly throughout the night with the smaller boat banging against its side.
July 1:
One of the toilets stopped working in the morning; it was not repaired at sea.
The generator was overheating.
July 2:
They went back to the Anacortes marina to get the generator and toilet fixed; and spent the night at the marina.
In the Charter Contract, #9 it states, "In the event that the Yacht is disabled for more than 5 hours during any cruise day (9a to 5p), Manager will reimburse Charterer prorata for a day of charter time, provided that Charterer did not contribute to the disabling event and that Charterer provided immediate notice of the event to Manager."
July 3:
While at the marina, the boat's water flow pump stopped working, while the shower was in use. The generator overheated again when they got back to sea. Gary was able to fix it by dislodging something from the intake pipe.
July 4:
They went back to the bay on San Juan island (where they had been the night before) and spent the night - no fireworks.
July 5:
Gary took off right after breakfast to get back to Anacortes. They got off the boat around 1pm.
The family was expecting to visit more islands and do more sightseeing; they were not taken to see or enjoy any Independence Day festivities.
Licenses were purchased for fishing in US and Canadian waters including the salmon stamp. Fishing was discussed with Gary, as we needed to know if passports were necessary for fishing in Canadian waters. (We were told only if they were going to a Canadian port.) It seemed there was no preparation for fishing (no bate).
The Charter Office called prior to the trip, and we discussed the payment of fuel used during the trip. A comparison was made to replacing fuel used when renting a car. I spoke with young Mr. Hanson and it was agreed they would pay for the fuel used during the trip. This request was outside the Charter Agreement. The captain put in 200 gallons of fuel upon return. There was nothing validating the amount of fuel used.
The toilet that was unclogged/ repaired while at port, started leaking badly, (used rags to contain it).
The generator was only on for short intervals, so recharging cell phones, PCs and television/news access were sporadic and inconvenient. Though it was mentioned to Gary, nothing was done.
Mr. Hanson expected the $2,500 Refundable Damage Deposit and a refund of 1-1/2 day for time spent in port repairs.
Regarding the payment for the fuel used during the trip, he would like to know what the fuel consumption is per hour, and how much fuel was used; as there was no starting or ending fuel gage readings.
The trip was not a success.
The $2,500 Damage deposit was refunded but the claim for time lost was not. The boat was not in good condition and Gary, the Captain and Owner was very unprofessional. read more