A GREAT EXPERIENCE WORTH MENTIONING! If you're in the market for a new car, don't hesitate to reach out to Hazon Thomas at CROWN KIA PINELLAS PARK, FLORIDA (727) 525 5785 hthomas@crowncars.com, Here's why Crown Kia is more than just a dealership. It's a place where cleanliness, sophistication, courtesy, and tech-savviness come together to create an exceptional customer experience. From the moment you step into their inviting showroom, filled with the aroma of gourmet coffee, you're treated with respect and friendliness. They offer a user-friendly app that provides transparent pricing based on your down payment and contract terms. Plus, their family-owned dealership operates on a non-commission basis, ensuring that their salespeople are focused solely on your needs. But what truly sets Crown Kia apart isn't just their impressive facilities or innovative tools. It's their commitment to honesty, comprehensive product knowledge, and personalized service, embodied by Hazon Thomas. Hazon goes above and beyond to understand your unique needs and preferences. He presents suitable options without any assumptions or judgments, ensuring you can make a fully informed decision. Whether you're curious about vehicle features, financing options, or strategies for navigating market conditions, Hazon has the answers. Even if you don't drive off with a new car on your first visit, you'll leave with something far more valuable: a sense of trust, confidence, and dependability. You'll know that when it's time to make a purchase, Hazon is the person to consult. He sets the gold standard for customer service, providing a benchmark against which all other experiences are measured. In a world full of uncertainties, it's refreshing to find a place where an 80-year-old can walk in and have an experience tailored to her needs, free from sales quotas or high-pressure tactics. It's a place where you'll not only want to return but also confidently recommend to others. While no experience can be guaranteed, this review should serve as a guide to help you navigate the car buying or leasing process with ease. So, don't wait. Reach out to Hazon Thomas at Crown Kia today for your consultation. ASK FOR HAZON (727) 525 5785 hthomas@crowncars.com Sincerely, Marilyn K., a satisfied Crown customer read more

Since moving to Florida, I've been to several places in search of quality car care. I finally found it. Crown KIA is the only place I will go back to for service. Not only were they less expensive than other dealerships, they treated me with respect, provided a complimentary shuttle service and didn't try and up sell me anything. What a refreshing experience! The service advisor stayed in touch with me and updated me as to the progress while my car was there and he could not have been more pleasant. A truly great place to keep your care in shape. read more

I brought my car in for a 30k mile inspection. they quoted me almost $700 for 3 different fluid changes. i declined and asked them instead to just do a visual inspection since i was already there. They called back and said my tires are to the point that they're about to pop (i know i need to replace them soon) and that they could see shreds of the tire. That was a lie. They also told me my oil was BLACK and that it needed to be changed ASAP. This was also a lie i have normal looking oil. I feel as because i am a woman they tried to upsell everything they could. Same thing with my air filter they said it was black and dirty. I've been here a hand full of times before and i'm kind of to the point where i expect mechanics to try to upsell me things i don't need because im a woman. very disappointing. Prob won't be back read more

See all

Always such a great experience working with Tomm Burkart and staff and the car was is a extra bonus

This review is for the SALES department. Service has given me no issues. I bought my 2016 Kia Sportage here around 3 years ago. The process was sub par. The sales guy just told us what we wanted to hear, even though it contradicted all of our future experiences with them. At that point we were just tired of looking for the right vehicle and caved. I bought the extended warranty and was told that it was "bumper to bumper", and I was also informed that according to Carfax there was a minor fender bender in the past but it was nothing to worry about. Turns out the "extended warranty" is hardly bumper to bumper: read the fine print. There is a list of 19 types of things that are not included in the warranty which is most of the damned car!! Recently we decided to downsize and sell the car. I got quotes from Carvana, Carguru's, and Carmax; they quoted me $15,550, $15,600 and $16,800 respectively. Then, I decided to go to Crown Kia because I figured they would give me an even better price. Boy, was I wrong. I was quoted at $12,500. They said that they couldn't budge on the price at all because of the Carfax issue. Funny how the Carfax wasn't an issue when they sold it to me. Do yourself a favor and NEVER sell your car here, always shop around. I sold my car yesterday for 16,800 at CarMax. Over $4000 more than Crown Kia offered me. They are crooks and they are always trying to sell you something. I get major, shitty used car salesmen vibes from them. read more

Just got back from their labor day sale after receiving a flier in the mail saying they would be paying msrp less a mileage/condition variable on trade ins for model years 2005-2019,. Mine is a 2022 yet i still received one and texted the number on the flier for more information. I specifically asked if model year 2022 was ok as evidenced in the thread below: Me: 'Hi sorry i just noticed on the flier that it says any 2005-2019 vehicle traded will receive that offer, mine is a 2022. Does it still qualify?' Crown: 'Absolutely. We just do not get many people that want to upgrade 2020's and up. But we will want it yes.' I then called the sales manager DANNY SMITH, told him i had a 2022 ev6, i did not want to waste my time and wanted to verify this was legit. He said yes and confirmed everything. Went to my scheduled appt and was told the deal is only for 2005-2019 model years, i got my phone out and showed them the text thread. One of the clueless a-holes said "well i dont know who that is" i said its the text number at the bottom of your flier, they work for you!! He said the deal is only for 2005-2019 models, sorry. I told them to F off and left. DO NOT DO BUSINESS WITH THESE BAIT AND SWITCH LIARS, I know i will not. read more

Tomm Burkart and the service manager Cliff Stoufer @ Crown Kia went above and beyond to make me happy when i had to return for 2nd time for a safety recall installation. The part was not in stock when i arrived for my original appointment and they did everything possible to make it easy for me to return another day when the part came in. read more

I have been getting my Optima serviced here for over 2 years now and have had good experiences each and every time. They inform me about needed and upcoming services without the super hard sell that some dealerships lay on you. For whatever is needed we prioritize per visit and plan out accordingly. I also like that they email me service coupons occasionally, that always helps. I will keep coming back read more

The issue with getting the delayed return of my deposit has been resolved they are a good company I would recommend them

Customer service and tech nightmare on my 2023 Kia Sportage . 7 months in, emergency braking still kicks in on the highway every day even after I turn off the forward safety . ( which I shouldn't have to do in the first place on a new car ) Perhaps when this vehicle gets in a serious accident , Kia and crown will take the safety seriously on this . Management or ownership or the salesman have not returned my emails or phone calls . Absolute worst experience across the board . read more

I stopped by Crown Kia to check out the Sportage Hybrid and the Carnival van. They did not have either in the high end models but salesman Hazon Thomas was very knowledgeable and gave us all the information we were looking for. Ask for him if you stop in. read more

We recently bought a 2023 Telluride from Crown Kia and were extremely pleased with the experience and the process. Andrew Turner was able to convince the Sales manager to sell us his demo that he was currently driving after my girlfriend fell in love with the color of that specific car. Andrew was also able to get the detail department to clean and detail the car for us that same day almost 2 hours before closing just so we could drive the vehicle home THE SAME DAY! Every employee at the dealership that we dealt with from the sales manager to the finance manager, detail department, and every one in between was extremely pleasant, super helpful, and patient with us. There was no pressure from anyone and we left extremely happy. It was a pleasure doing business with them and I would highly recommend buying a car from these guys! read more

Crown Kia - 2023 Kia Telluride SX X-PRO - Auto Repair Near Me - Pinellas Park, Florida

This week I bought out the Lease on my 2021 KIA Seltos SX, which was easy with no extra added costs (as I have read about on the east coast of Florida). Paid the Lease Contract costs and that was it. All those involved at Crown KIA, Andrew Turner (sales), Jeffry Perego (sales), and Anthony Montesano (Finance), were upfront on the process, no secret sauce, and great to work with. Anthony Montesano was a big help in explaining additional products available, no hard-sell, just facts. Also, no pressure to Lease another car, just facts and my choice. The Buying process was as easy as the Leasing was and as quick and accurate as my Servicings have been at Crown KIA, which I would recommend to anyone. Thank you to all involved. read more

my 2021 Kia Seltos was totaled 3/14/2023 and I wanted to replace with a new SUV. Went to over 10 dealerships and went back to Crown Kia? Ryan Johnson was my salesman and did a fantastic job. He was available through the entire process, never tried to push me outside of my comfort zone and listened to me. He has made my nightmare turn into a great experience. I purchased the new Kia Sportage and he spent his time with me going over everything. Thank you Crown Kia & Ryan Johnson read more

Crown Kia - Auto Repair Near Me - Pinellas Park, Florida

I don't recommend this place to have any service or repairs done if you are unfortunate enough to own a KIA product. With so much negative news and reviews on a lot of their products you would think that they would excel in the one area that is, for the most part, cost free, and that's their Customer Service. I have a 2016 Kia Sorento that to this point has been keeping my faith in the company, I am the second owner of the vehicle, but it was like new when I bought it, with very low miles. Like most Kia products, some of the common issues, most owners have reported online, stared happening to my vehicle, most noticeably, paint chipping, the sunroof failing to close, the keyless entry button failing, and finally, the gear shift stuck in park. With my previous (Negative) experiences going to the Service Center at 5301 34th, in St. Pete, I was dreading having go back, but I was optimistic about the new dealership in Pinellas Park. Everything started of great, they were able to get me in a couple days after calling for an appointment. Wednesday morning, I got there well before the appointment, and was ushered into the Service office. Things were looking up! Then, my optimism was quickly checked by the service consultant, John. First, he informed me that for all the things that were "known recalls" of the 2016 Kia Sorento, based on my VIN#, they were only showing a recall for the Trailer Hitch. A Trailer Hitch I don't have!! I reiterated the recalls that they (KIA) presently have posted for the 2016 KIA SORENTO, the identical issues affecting my 2016 KIA SORENTO. However, based my VIN, the recalls don't apply. I know, it doesn't make sense to me either. OK! A big inconvenience, but let's move forward. John said they could get it into service for a diagnostic check. It would take a couple days. I thought the same thing, "he's kidding, a couple days for a diagnostic check?" Just to be sure, I said, "So it'll be done by Friday then?" his response, "Yea, maybe!". I get it, under-promise, then overdeliver, I use that tactic all the time... Here're the keys! Skip to Saturday evening, around 4pm, I am without a vehicle, or an update, for now four days. I called to find out if I can come pick-up my vehicle, and was told my Service Consultant, John, is on vacation. That part didn't bother me much. What was upsetting was, because John was my consultant, and he was on vacation, absolutely nothing was done, no diagnostics, no service, nothing in the past four days! In a way I was relieved they did nothing. If they mis-manage their customers this badly, I have little faith any services provided would be better. I immediately went to get my vehicle. While I was waiting, as they shuffled around looking for the service sleeve for my car, I couldn't help but to ask if this was their standards when a consultants is out on leave. They were quick to say John has only been there for 4 months and has already had previous disciplinary action taken for poor customer service. That was followed by their severe understaffing of mechanics that's cause the all the delays. Yea buddy, John and the mechanics, the problem! Not three guys sitting behind the desks in the service center on a Saturday evening with not one customer sitting in the waiting area and none of you have a phone in hand calling customers about why its taking damn near a week to get their vehicles back. To top it all off, their remedy to this whole situation, and bullet pointing of their complete lack of customer service, was telling me to try and make any appointment with their Service Center in Clearwater. The only thing new about KIA's service, is the façade on their new building. I am selling this POS for whatever I can get for it! It's been real KIA! read more

Just moved here from California. Dealer there told me it would cost about $300 to replace the shark fin antenna cover that came off. Stopped in here just to see and - it's all still under warranty. They ordered the part, installed it today in about an hour, washed it for me, and I'm a happy camper. Everyone was courteous, the service was very fast, the facility clean. I'll definitely return. read more

This is the worst experience I have ever had with a car dealer. Went in to buy out our lease. After being there for 2 hours they said I had to go to the place I bought it! We haven't lived there in 3 years! All our services have been provided here. Left there went to Lokeys in Clearwater and bought out lease and purchased a new 2022 Telluride in less then 1 hour. So Crown lost 2 sales and the management was clueless and rude! Lost our business for life. Kathy read more

On Saturday, July 8th, we purchased a Jeep Renegade from Chris at the THEN Mitsubishi/Kia Dealership. 30 days later, it threw 6 codes, was un-drivable, and needed towed to the nearest Jeep dealership. We instantly contacted our salesman Chris at Crown, but received no reply initially. The dealership we towed it to said the parts were unavailable from the manufacturer, but thankfully, we paid extra for an extended warranty and had the option of a rental. We sent a text to contact the salesman Chris again, and this time was told, "we'll trade you out of it ONCE IT'S FIXED." I attempted to email Vinny, who was supposedly the main guy in charge, and received an auto response of ooh, so sorry. Let us know when it's repaired, and we'll see what we can do. REPAIRED being the keywords. As of today, December 18th, 2023, the Jeep has been in the shop 126 days, ONE HUNDRED AND TWENTY SIX!!!!! We have made all 5 pmts with NO VEHICLE IN OUR POSSESSION!! We just want out of this vehicle, and because of negative equity, we can't. I received the CarFax in October from a different salesperson because we didn't receive one from Chris. He SAYS we saw one as he pointed to a signatureline stating, "only had one owner", nevermind the half dozen transfers to other dealerships and two trips to the Auto Auctions, however, there was ZERO paperwork sent with us besides the registration slip from the plate transfer and the breakdown of our intial offer. This car was sold in a very sketchy manner after seeing the carfax and finding out it had gone to auction TWICE!! That was not info presented at the sale. This dealership has dropped the ball and gives zero fks that they sold us a lemon with a sketchy history. read more

Sherry the service writer at Crown Kia here in St Pete is great. Had problem with 2018 Stinger GT2 filling the gas tank, nozzle kept shutting off, they contacted KIA and KIA said the problem was integral and to replace the whole gas tank and vent hoses. Had some paint crazing on the plastic strips in the roof and they are replacing them (with black) while it waits for the gas tank and doing the brake pump recall fix and adjusting the fuel fill door so will be a few days. Can't say enough good things about Crown Kia service dept. and Sherry. read more

Substandard Guidance and Management Poor Leadership, Wrong Focus, Lack of Support, Poor Innovation, and Poor Communication by both my Sale Agent and his Sales Manager who knows extraordinarily little about resolving conflicts equitably, and fairly during his poor customer service behavior. Both sale representatives know truly little of the value of this key follow-on benefit to their dealership. A doomed philosophy to follow in the sale that does not motivate to return or to express recommendations. There is no trust building that solicits improved customer satisfaction where little to none exists at Crown KIA. Both sales employees did not satisfactorily meet my issue, and they showed little interest in solving my problem caused by their sales agent. There also was no we are being sorry in my issue. Their impact result failed to ensure satisfaction and my opinionated value which was below par their dealer impression. Find another worthy dealership that this one fails to meet and should have in their company philosophy. Based on these opinions through my experience at Crown KIA, I would have to believe that the best sales options would be located at other dealerships. Like other senior citizens, my sales guy does not remember our discussions, or my question about wheel locks being asked in the sale discussion. He has limited product knowledge after my question, as it was acknowledged quickly and readily that the item in question was on the vehicle. It was not as I read the Sorento Owner's Manual to only discover the parallel uncovering after the sale and being home. Horrible memory. Following-up on this principal issue to me through four phone calls, my Crown KIA sales agent went to his manager, aka, Sales Manager, who is the same one who demonstrated limited corrective action. He returned his poor corrective action analysis through his sales agent who re-laid back to me. Lazy is what he is and the action that created this negative review and his attempt to resolve my problem. NEVER will I return to this dealership for anything. I challenge this inexperienced Sales Manager to bring this topic to his next meeting to get his staff to respond to it and discover that there are more powerful remedies other than the one that fell short for me. He may need improved coaching performance that he lacks himself. This manager truly lacks the skill level to understand the full tool kit of his profession on how to increase sales, performance, to increase motivational sales agent skills to enhance the profit and loss metric of partial success. But I am not impressed with his failed action to me. Yes, substandard actions which now takes us to the General Manager of Crown KIA who needs to enhance their ability to improve on their ability on finding continuous improvement actions which is truly lacking in this dealership. Effective coaching is lacking in this organization, and I hold the General Manager responsible for their failed leadership. There is no powerful perspective on analyzing disagreements and failed communication. Your Sale Manager does not know how to action once these elements expose themselves to take charge to effectively remedy corrective actions. There is more to his position to just increasing sales. There are other more profitable options to increase sales that are on the opposite side of the equation. This other side has determined my approach to never returning for anything from this dealership. To do nothing further from this complaint, you get nothing in return. Good Luck because corrective behavior is necessary as I have found low intelligence and rationale from this dealer to ever return or recommend it to others by failing to exhibit powerful consideration to ever value their business climate. Shameful is what I say through your below standard decisions. I wish you the best in your continued company failures. Christ J. read more

I was greeted with no pressure to make a purchase or to immediately make a decision. My salesperson was William Burns aka Billy. He was new to the dealership but very knowledgeable and patient as I made my decision to purchase. He knew all the features of the Kia Certified Pre-owned Vehicle and allowed me a generous test drive to test the vehicle's features. I was somewhat skeptical of many of the other interactions you have to encounter from other sales professionals at the dealership but Billy did his part in growing my interest in purchasing the vehicle. I have used Crown Kia to service my trade-in Sorento and have always received professional courteous service in that department too. I hope I made a good purchase again and will continue to feel satisfied months and years to come with this certified pre-owned vehicle. 01/06/2020 Unfortunately I no longer stand by this review. There were some conditions pending that were never followed up on so I'm changing this rating to 3 stars. I guess Billy is just a typical used car salesman after all. He's new so maybe it's a learning curb. This should not reflect on the overall dealership. 01/18/2020 Billy followed through win his offers. Thanks!! read more

Mike Shutts was a great salesman I wasn't sure if I was going to buy and the first car I looked at just wasn't up to my standards(basic). After I told him a little about my personality he came back with the g.t. all-black interior and clean white on the outside we went for a test drive and any question I had he answered. I fell in love with my new Kia. He didn't try to sell me something I couldn't afford it something that wouldn't work for me. (like the stinger and my lead foot.) Overall the finance process and his expertise were all it took. I was In and out I. a timely matter and I'm so happy. I will be referring all my family and friends here. Thanks Mike read more

Crown Kia - Auto Repair Near Me - Pinellas Park, Florida

I've done business with other Crown dealerships and been quite satisfied. This one however, is ineptly run. The deal on a used car was fine and the salesman was fine. We had a temporary license tag on the car and were told the real one would arrive via mail. It never did. We went around and around with phone calls and voicemail and unreturned calls. We were misled and lied to by several employees and ended up having to make 2 trips to the dealership to pick up the plate. The first time being told it was there, only to find out it was not. Where it was and why it was there the next day was never revealed. Very shoddy business practices in my mind. You don't treat customers this way if you want return business. I will not recommend this dealer nor will I ever darken their door in the future. I don't know what their maintenance shop is like, nor do I plan to find out. read more

I went into the service department to have a check engine light diagnosed, and since it was due for an oil change to have that completed as well. The service team could not replicate the check engine light due to the battery being changed that morning and the codes didn't store. The service department kept my car for a week, test drove for over 20 miles with no results, Thomas Allen the advisor told me to bring the car back immediately and ask for him he'd get the car scanned when the light comes back on. When I picked up the car, in less than 10 minutes of driving the light came back on, I pulled over and called only to be told they don't have time to check it. I stopped by today, a week later met with Thomas Allen again who advised I could leave the car for a week and they would get to it. I am a single mother, work full time and need my vehicle. I already had a rental for the week the car was in the shop for the first failed diagnosis. I would not bring my car back to this location for service, they play games, hold zero accountability, give no updates and do not return calls. read more

Definitely will never be going back! Scheduled a oil change at 10:15 left at 1:40 3:30 for an oil change? Seriously then when I said something to the service manager I got "yeah I'm sorry about that so you're total today is gonna be" if you value your time at all do not go to crown Kia read more

I do not recommend gettting service done here. Scheduling is a nightmare, I tried scheduling on the web site and was told no appointments available for next 30 days but you should call for an appointment. Why have a scheduling service on your app if you can't get anything scheduled. I called for a safety recall and they said scheduling was three to four months out.WHAT IF THE BRAKES ARE REALLY BAD AND A SAFETY HAZARD I HAVE TO WAIT THREE MONTHS? I will never buy another car from this dealership they are terrible. read more

The entire reason I keep buying Kia's is there outstanding service department. Sherry Vieira in the Service Department has taken customer service to a whole new level. It's actually enjoyable getting my car serviced. As a five year owner of the a Kia Optima, I am positive my next car will be a Kia! read more

Sherry was very attentive while putting together needed for my service appointment. There were a few other things I thought I needed done, but she advised against it, as it wasn't necessary to do at the time. I like that she didn't try and oversell services. That is customer service at its best! When my car was ready, I was told they didn't originally have the parts in stock so they sent someone out to get the ones needed. I appreciated that they took initiative instead of asking me to come back on another occasion. Kudos to the service workers! read more

We've purchased 2 used cars from Crown Kia and they have always provided excellent service, often above and beyond what was expected. Recently my car had an issue that was not covered by the warranty, but it was a problem that shouldn't occur in a car that is only 5 years old. They agreed and paid for 50% of the repair. They didn't have to give me anything; on paper, this was solely my responsibility and yet they generously helped me with the cost. Thank you, Crown Kia. read more

Went to Crown Kia yesterday to look for a SUV, knew going into it exactly the make and model I was looking for, 2023 Kia Sportage! Danny spoke with me over the phone and helped me get started but my sales rep Ashlee Richardson was amazing! So helpful no hassle, and didn't try to haggle the price. Let me see exactly what I wanted. Worked with Nick in finance and he was also great! Answered all my questions and got me to the exact price I wanted to pay for my monthly payments. Definitely recommend this dealership ! Love my new Kia and this is the best one in the Pinellas county area if you want to be treated fairly and no price haggling !! read more

Purchased a Kia Soul at Crown Kia and was relatively OK with the process and price although it did require more trips to the dealership than necessary and longer than expected waits to get certain items completed. My issue is with after sales service. Had what I later found was a minor issue with my vehicle. Called Crown to schedule an appointment and was told that there were no available times for TWO MONTHS. Finally had to go to a local mechanic who made the adjustment in fifteen minutes. (For a charge - of course) If this is how Crown handles what should be a minor warranty service issue, it will be the last time I do business with them. Totally unacceptable. UPDATE: Just got a telephone call from Crown. They apologized for the treatment that I received and promised to do better in the future. I am willing to admit that this issue might have been a single incident. I have adjusted my rating accordingly and will consider additional changes after future interactions with the Service Department. read more

Wife's 2021 Kia Seltos would not start and she was informed by Kia roadside service to take it to the nearest Kia dealer. Two hours later they told her the battery was at 11% but they will not replace. When she asked if she should expect it not to start again tomorrow the service advisor responded at least you have Kia roadside assistance. 5/1 update - Took the car to Century Kia and they replace the battery the following day under warranty. Attempted to call crown Kia back but no answer. read more

I'm extremely happy not only was I able to drop the car off this morning Sherry the service a visor was so kind doubly a courtesy ride to my sales appointment and then when my car was done I was still at the sales appointment and she went and picked me out took me home and I'm extremely pleased and I will totally be back the years I've been a car dealerships I have to tell you I'm so glad they're in my neighborhood read more

Crown Kia - Clean car - Auto Repair Near Me - Pinellas Park, Florida

My car was in good hands. They accommodated me from the moment I walked in! Awesome people awesome service. I came in for my battery and they made the process super easy. -Kenya read more

Just had my car in the shop at Crown - worked with Sherry Viera! SHE IS AMAZING! We've been her customer for more years than I'd like to count but she is ALWAYS helpful and an extreme pleasure to work with! I always feel well cared for and like they want to give us their very best. Thank you Sherry!!! read more

purchased a brand new car and on my first trip i got pulled over by the police. no sticker on the plate and registation. i called and emailed the dealership about getting the sticker. after 6 messasges and 10 days later they said me you will have to got to the dmv and apply for new ones. it cost me $35 and 2 1/2 hours. the dmv ask how come the dealer didnt come in and take care of this, i replied beacause they said only i can. they said that is false, so i called the dealer and asked them for a refund on things i had to pay for. no responce after 4 messages. i dont live in florida so it was an inconvience and thats why i paid them to take care of this. read more

I've made a 'very' Satisfied purchase on a brand-new 2019 Vehicle at this Dealership and I must say, I couldn't be more Happier! Not only is Sales Nice and Professional, I was treated personally with priority-care instead of the feeling of not wanting to be dealt with. I can tell that this place was Family-owned and it felt more humbling than a Huge Dealership with so many People running around as if you have to wait in line, as though you're a Number, and Vultures are just waiting in the Wings. Also...The Service Department is "PHENOMENAL" as well! Matthew Maynard handled and took care of everything pertaining to my Service Appointment just recently by going above and beyond in making sure I was well taken care of. This goes a long way with me especially with a kind, pleasant, and friendly-smiling "persona" to go with it all. Thank you 'Crown kia'! read more

I am not one who uses a dealership's service department for oil changes, inspections, etc, however, Crown Kia has changed my thinking about that, at least when it comes to their dealership. Recently took a friend's Kia Niro in for an oil change, and from start to finish, I felt valued as a customer. With the oil change came a courtesy "health check," tire rotation and car wash all for $29.95. Two days later, I took my Kia Sorento to Crown for several recalls regarding software updates. Again, the experience was above average, with courteous staff, and a courtesy car wash to boot. I am now a Crown Kia convert when it comes to vehicle maintenance. Thank you, Michael and John for making me feel like a valued customer. read more

Just had my car serviced today . I was reluctant with everything g going on but they've taken every precaution to make sure their customers as well as their staff are safe ! Johns my service advisor and as always was pleasant and called to update me on what was needed and the cost. Can't ask for better customer service! Brought my car in again in 8/10 . Everything was done as needed , including the purchase of 4new tires and John my service advisor was great. A few glitches on things that I'm not sure where the responsibility lies but I'm in touch with with hopefully someone that can help . read more

Always professional, timely and courteous. My service adviser this time was Michael and he made sure I was out the door in time for my next appointment. The only complaint I have it I have tried for 5 years to get my address updated in their system and the rep on the phone assured me it was done this last time. Just got home today and looked at my print out and it is still wrong. UGH read more