I have lived in one of their rentals a little over 6 years and anytime I have put in a maintenance request (only twice), it's MONTHS before I hear back from them - and that's only after I've called a ridiculous number of times (otherwise it would never get done). Two years ago my microwave went out and it was almost 5 months before they put a new one in. Come to find out, they took it out of a different apartment and when that tenant moved in, he didn't have a microwave the first 3 months. I called 3 weeks ago to report a couple of small things that needed to be taken care of and haven't heard one word since (not surprised). The property manager, Valerie, and her assistant, April, are terrible about communicating with their tenants and providing timely feedback.
Why have we stayed? We've stayed where we are because we like the community we live in, it's quiet, and the neighbors are great. I've just been very dissatisfied with the lack of professionalism and poor upkeep of their rental properties. If I could give them a zero, I would! The apartment is nice, but plan to do all of the upkeep and repairs yourself. read more