Highly recommend Perfect Screen in South End. Great customer service & fast repair. Explained…read moreall our options clearly to fix a damaged IPhone.

Credit where it's due - this spot was a lifesaver. I broke the glass over one of my phone cameras…read moreand they were able to fix it right away. Didn't feel judged, and they were honest with me about the situation (small scratch on camera itself, cost, recommendation, etc). The primary drawback to this place was parking. I got lucky with a spot, but it's south end, so you take your chances. I went to another spot first, which ended up needing phone insurance to be worthwhile, which I didn't have. This spot was about 1/3 the price that I was quoted. The fix was something I didn't want to delay and while I hope not to need them again, I'd absolutely come back if in a pickle and recommend to others.

Very good customer service with Luz and Diamonique they were very helpful to me in getting a new…read morephone! I will come to this store from now on .

The customer service is very bad, and the staff reluctantly treats customers, and whenever you need…read moresomething they say they can't and that you have to call My Metro and when you call they ask you why you didn't do it in the shop. very bad service.

Went in to cancel my protection plan for my new phone since there wasn't an option on the app or…read morewebsite. Got turned away since apparently they can't do anything about it and only calling customer service will help. What's the point of the store if the employees can't even help you with anything besides selling you stuff? Absolute horseshit

Here it is 2024, and some things don't change. Still slow and customer service lacking. I love the…read morecompany but this location is terrible. Found better service from the T-mobile on north Tryon. You can thank me later.

Outstanding service at AT&T!…read more I had one of the best customer service experiences at this AT&T location and it definitely deserves a shoutout. As soon as we walked in, Terrance greeted us right away and made us feel welcome. We unfortunately realized we had forgotten our driver's license at home, which could have easily turned into a frustrating situation, but Terrance was incredibly patient and understanding. He told us no problem at all and welcomed us to run home and come back. When we returned, he picked right up where we left off and made the entire process smooth and easy. We went in looking to upgrade to the new iPhone 17, and Terrance helped us transition all of our Samsung devices over to Apple without a hitch. Switching ecosystems can feel overwhelming, but he made it feel simple. He was super attentive to all of our questions and wondering, taking the time to explain everything clearly and making sure we felt confident throughout the process. It was obvious that he was very knowledgeable and truly knew his stuff. What really impressed us was the trade-in deal he helped us secure. Even though one of our phones was only valued at about $95, AT&T honored a promotion that gave us a $350 credit, which was a huge bonus. Terrance was professional, patient, knowledgeable, and genuinely helpful from start to finish. It's rare to find someone who takes that much pride in helping customers. If you visit this AT&T store, ask for Terrance. He will absolutely take care of you. We walked out with new phones, a great deal, and a fantastic customer service experience.

Right now it's 11:30 AM on a Friday. The doors are locked, the lights are on and there's someone in…read morean AT&T shirt ignoring people at the door, not picking up calls, avoiding eye contact...Why have a store that advertises being open during normal business hours, yet refuses to open their doors or help customers during these hours. Will make sure to not go to this location and to tell everyone to avoid it.

This location is in the Epicentre and I always receive specialty service whenever I have to visit…read morewhich is not very often and I've had my share of horror stories about my carrier but thankfully I've only experienced great service. They actually came very close to talking me out of my beloved iphone for the galaxy, but I escaped safely with iphone in hand.....nice try AT&T.

I was very close to dropping my AT&T service because of the lack of customer service... I was…read moregetting so many mixed rules on my plan from other locations that I was just downright frustrated. We talked to an awesome lady named Ashleigh at this location and she fixed our plan, told us the ins and outs of our minutes etc. We ask a ton of questions and she was more than willing to listen and explain each one in detail to us. We went to this location to purchase our new upgraded phone despite there being a closer location to us, just because she was a great help. Whenever we need anything this is the location we will always go to. :)

Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

Ryan Johnson was great! He helped me out, answered my questions, and was very honest about the…read moredeals and promotions they had available. I appreciated the transparency and customer service. A smooth and helpful experience at this Verizon location.

After a situation that left me almost with no phone and stressing for hours, Maya helped me…read morethroughout the entire process for transferring my phone and went out of her way to help throughout every step of the process! Highly recommend

prices increase every few months without any notification (see attached pix)…read more when i opened this account, cable & internet was about $100 last month was $229.15, this month, there was an increase of $17.13 -- no new services added! also, internet freezes frequently when streaming in addition to questionable service, you get to pay $372/year for their "Broadcast TV Surcharge"! would not recommend this company to anyone!

It's the fact that I'll tried to return this equipment for a week and each time I try's location…read morethe wait is over a hour to just simply drop off the equipment I no longer need! You guys need to be more proactive and actually move like you want to help customers no one wants to spend a hour and more in here especially if all I need to do is drop off the equipment! Beyond ridiculous that there is no specific line to do drop offs! Do better! Will never use this service AGAIN!

Zeke was our assistant at Verizon. He assessed our want and need. When we did not want the extra…read more$19.00 per month for each Phone, he proceeded to use my iPhone 13pro to place the order while we were at the store. He told us after approximately 25 minutes that the order was still pending, that we should go to get something to eat, as he would text us when ready. We returned approximately 1 hour later and he told another associate to check our order. He could not locate an order I asked him if it was a practice, that Zeke would use my iPhone to place an order and he stated we may get a better offer thru our phone. They had to work with a associate at the front desk, in order to process our order They said it would take about 30-60 minutes to switch our old phones to new phones and recommended us to take phones home to activate. We had to talk to a representative 55 minutes a week later to activate 1 phone to operate properly I do not recommend A representative name Zeke, do to not buying protection services. It affects his numbers and money

If you get a new phone from Verizon, i would seriously advise that you DO NOT GET ASURION for your…read morephone. ASURION is an extremely difficult company to get your refund if you return your replacement phone. I lost my phone at the Mall so I called Asurion to get a replacement. The replacement deductable cost me $279. The following morning, I got a all from security at the Mall to say my phone had been turned in. GREAT! So two days later, I received the replacement phone from Asurion. I called to notify them that i would return the replacement phone that same day via UPS, and was told that my deductable of $279 would be refunded in 7-10 days. However, it's nearly a month later and i still have not received the refund. i've called Asurion 4 times about this and I continue to get various stories such as, "it takes two business cycles", "it takes 7-10 days (although I pointed out that it's been over 3 weeks)," and "I spoke to our claims department and they said your reimbursement has been filed." So I'm just telling you folks that Asurion gets their money up front to send you a new phone, but if you want a refund, don't hold your breath. Very disappointing to say the least. And if you view the other Yelp reviews on Asurion they have a horrible reputation. Try your own personal insurance to see if they cover your phone in the event of loss. It was a terrible decision for Verizon to use Asurion for insurance customer service needs. :+(