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Cricket Wireless Authorized Retailer

5.0 (1 review)
Closed • 10:00 am - 6:00 pm

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5 years ago

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T-Mobile

T-Mobile

(3 reviews)

We added a line for my Mom. She is not too tech savvy and was very nervous about switching her…read morephone from ATT. She was concerned that she couldn't change the SIM card etc... We live 500 miles away so we could not help in person . I called this location and spoke with Kyle. He was helpful and professional. He Said he would be happy to help her set it up once her phone was delivered. He also made sure I knew exactly what information she would need to have with her so the process would be as smooth as possible. She was able to make an appointment and Kyle took great care of her. We are very thankful that someone could help her out since we are so far away!

I went in to pick up a phone they were replacing for me because the battery was damaged. Nic, the…read morestore manger, went in the back for a very long time. instead of him getting my phone that had come in, he goes to research the issue himself so he could change the decision previously made. He comes out and tell me he wasn't giving me my phone and canceled my order before even trying to give an explanation. He does not know how to deescalate a situation. He just made the situation worse and worse. I've spent almost a week trying to get my phone replaced, of course he kept suggesting I upgrade. He was only trying to sell me a phone. I ended up having to call T-mobile and was directed to do a new insurance claim. I was still given the wrong information. still without a phone all because Nic, the supervisor, would not give me my order.

Verizon

Verizon

(3 reviews)

I went to verizon with a friend to pay his bill, old man wife has cancer so he isn't exactly hooked…read moreto the net. Flip phone. There were 3 workers there and like 6 different parties. They said Hi when we walked in but they didn't say someone would be right with us or how long it might be or ask us what we needed. again he just needs to pay a bill real quick. I can understand waiting in line for your turn except when u can obviously be down with this customer in 3 mins or make him wait behind all these other customers that are getting new phones and switching accounts, things that take 30-45 mins. But the thing about it is when I simply ask if he could just pay his bill, and i wasn't being rude i just ask. The, I assume manager, immediately got rude with me and snapped at me. "No! If 15 ppl had to pay their bills then these ppl would have to wait." IDK one old man equals 15 ppl but this could have been real simple. Only thing i said smart was after that u said "Your supposed to have somebody working that can take a bill it point". and idk how "smart" that is or just reality but it was enough for her to kick me out and tell me she don't want my business. I already knew Verizon has a bad track record with customer service & no wonder with who they hire. I wasn't going to ever give her my business to begin with. But Im not the type to stay and argue with smart ass ppl & when someone tells me to leave i leave. But just wanted to get my story in cuz i'm not the type to call cooperate or whatever either.

I had a terrible experience and wasted a lot of time. I did In-store pick up that I paid for…read moreonline, got to the store they were checking me out and cancelled my order. Said they weren't exactly sure what to do to help me, had me contact customer service. The representatives in the store were no help at all. Had to wait three days for them to cancel the order completely before getting a new phone. Would recommend placing the order online before coming to the store and wasting your time.

Cricket Wireless Authorized Retailer - mobilephones - Updated May 2026

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