I have been taking my two cats to McClelland's for almost 10 years. Both of my cats were rescues…read more I am very happy with their care and treatment. I have seen compassion and care for families making that difficult decision for their family member (pet).

After getting a young kitten for the very first time, my mind was bombarded with questions and fear…read moreof the unknown. Thankfully, I was able to speak with the McClelland staff and schedule a new patient appointment with no problem. When we arrived, we were quickly greeted with a friendly welcome. All the staff members were attentive and courteous. Dr. Carrig provided a thorough exam on our kitten, while answering our questions and fully addressing our concerns. You can tell he is very knowledgeable, and passionate about his profession. We know we are in great care in his hands and look forward to many years of visiting McClelland! 10/10 for outstanding service!

AMAZING!!!!! Me and my pup were a little nervous to see a new vet but I cannot say enough good…read morethings about this place. As soon as I walked in, staff were incredible and friendly. Everyone was extremely respectful of my financial concerns and treated me and my puppy with the utmost care. I was shocked how affordable the testing was. I was in and out in less than an hour and the way they handle discharge is amazing, no worries about animals interacting or coming in contact with other pets. I wish I could give them all a big hug‍

Referred here by a friend after my vet passed away. I dragged my feet in going to a new vet..I was…read moreworried how my dog was going to be & if this would work out. We were early so we sat on the waiting room for a bit but they immediately checked us in, and checked on us periodically assuring they'd be with us soon. Once they brought us in, they had a calming sound machine on which I thought was a really thoughtful touch. The nurse and doctor were both very informative and friendly. My dog can be difficult with strangers. At the beginning she would let any of them near her, and would bark. They were so patient and wanted to try a few different techniques in approaching her. The last try was me bringing her back into the exam area and walk away leaving her alone with them. I was so nervous she wasn't going to behave and we'd have to leave. Less than one minute after I left, I heard someone say "what a good girl". Phew. She did great with them, absolutely fantastic. What a relief. To have an anxious dog that acts out and barks when nervous, it was such a relief how they managed her and she reacted so positively. They are incredibly affordable. The clinic is very clean. Everyone is so attentive and polite. And now I feel confident again, not only is she in good hands, but she's also okay & is building trust with them. Which is most important

My dog was bitten on his side, the treatment plan they offered was 1600$, I declined…read more The way I was questioned and treated after I said no to their plan was degrading and insulting. I ended up spending 50$ for a cleaning and an antibiotic. My pup healed perfectly. That was one example, and the last, of a pure money grab while our dogs were patients there. We have switched vets.

Called and left a VM Sunday night for our dog that was in a rough state. Took him to emergency vet…read moreday before and he obviously needed more thorough help. They called us back 20 minutes before opening and got us in right away Monday morning. Even let us in through the back. They were so sweet to us and accommodating for our old doggy. Got surgery for perforated intestines and he's doing so much better. This place really saved us.

Always kind, compassionate, fairly priced and always willing to discuss more competitive pricing…read moreco$t option$ elsewhere, either Chewy or web-based and other local alternatives and options. Always available over the phone and willing to accommodate busy schedules and their entire staff loves and is extremely experienced with all animals; regardless of breeds and age!!

I came here last week with my 3 year old cat who has never been sick before. He was completely out…read moreof it and not himself the vet here ran a full chem and blood test. It all came back normal and they wanted to send us home, I was reluctant they said he ate some plants outside and he would run whatever it was out of his system. My cat died the next day I will never forgive this vet office I paid $775 for them to tell me NOTHING I would have never went home if it called for to pay more. DO NOT GO HERE

Our number one stop for pet care. All employed are cheerful; caring; friendly to all pets…read more.. including humans! :-) I highly recommend visiting for Q&A ... you will be impressed!

We've been coming here for a long time now. Stout has known Dr. Leach for his whole six years and…read morenow our puppy, Merwin, absolutely loves her. The staff here always looks out for the dogs' best interests and I trust them 100% with my puppies' lives. They have saved Stout and I know that if anything happens to Merwin, they will take good care of him. They are not the least expensive clinic but they also go above and beyond to make sure that animals are safe during surgery and well cared for all year round. Estimates are itemized and explained so you know what is optional and what is necessary. And they do a great job of explaining a variety of potential scenarios so that you can make the best decision. When I brought Stout and Merwin in together, I was impressed with how smoothly that went. Normally Stout doesn't love going to the vet. He loves Dr. Leach but he's had so many dental surgeries that he associates the vet with being uncomfortable. But with he and Merwin together, he seemed to relax a little and enjoy seeing Dr. Leach. Needless to say, if you are looking for a vet, I have no reservations about recommending Dr. Leach!

We lost our precious boy on Wednesday. From start to finish they offered love and compassion. Dr…read moreMiska sat on the floor with us, crying, and hugging us as he so quickly passed. Thank you for being there for the last 9 years and for all the dogs you helped us with.

Long-time client. Lost my cat today. Read this before you need them in a crisis…read more We've trusted Brighton-Eggert with a dog and three cats for years. The doctors are genuinely excellent -- no complaints there. But when my cat was actively dying and I desperately needed an appointment, they had nothing and sent me to urgent care or emergency care. The urgent care vet was limited in what he could do without my cat's full medical history and test results. Only Brighton-Eggert had it. Comprehensive blood work for the last few years, every 4-6 months. And also the result of the echocardiogram. When your fur baby is dying, you need compassion -- and that's exactly what was missing. A truly compassionate practice shows up for you in the worst moments. This wasn't that. The problems don't stop there. They've also stopped sending prescriptions to third-party pharmacies, a move that forces you to use their in-house pharmacy. They're not in the business of putting your pet first; they're in the business of protecting their revenue streams. Other reviews tell the same story: great vets, but a lack of compassion when you truly need them. If your pet is healthy, they're fine. But if you're facing a crisis, you may find that the compassion and continuity of care you're paying premium prices for simply isn't there. Premium pricing should come with premium support, at least compassionate support, when it matters most. It didn't for us. The doctors are genuinely excellent. But management has lost its way. Read the owner's responses to negative reviews and judge for yourself. We gave them our loyalty and our money without hesitation. What we needed in return was compassion. We didn't get it.

From the moment you walk in, you are greeted by a warm and friendly staff. My senior cat had…read morestopped eating and I was able to get an appointment first thing on a Monday. She was examined, given antibiotics and I am happy to say, recovered quickly.

I just want to give a review to Laurie at North Buffalo Animal Hospital…read more. I was in contact with 20-30 vets for a gastrointestinal situation with my cat. Laurie at the front desk at North Buffalo Animal Hospital was the most knowledgeable, helpful, empathetic person I called this day... she gave excellent recommendations, and it is appreciated more than she could know!! The other clinics just wanted to hurry me on and off the phone which I understand; they are busy or may not want to give the wrong advice. But she was confident in her advice and recommendations and very professional. I would recommend this vet to anyone because compared to many other clinics, they were the most knowledgeable from the first call- and gave the best advice given my cat's situation.. which she did not have to do, and I am very thankful!

They will charger you for everything they possibly can, and top dollar. Plus the bedside manner is…read morecold and unattached from the front to the back of the building. After 10 years of being financially taken advantage of by SSCC I ventured out to a more rural area, 25 mins away, and paid half of the price for all that we needed for our animals.

Call to set up an appointment and there was one available that day. When time came to pay I was…read morecharged a $35 dollar fee on top of regular visit fee. If an appointment was available (which showed available on line) why are you charging an additional "emergency" fee to be seen same day. Total predatory pricing. This is not about the money as my bill was $1300 it's about taking advantage of people. I called to question the fact and the receptionist agreed and said she would pass along to manager and of course never heard back. Will be sure to let everyone know how your compassion is just monetary.

I've been going to Ellicott for all my veterinary needs for about a decade and wouldn't go anywhere…read moreelse. The staff have been consistently wonderful, especially with my highly anxious and unfriendly dog. Is Ellicott the cheapest vet in Buffalo? Probably not, but I wouldn't trust my animals with anyone else. We have received excellent care over the years from the front desk, vet techs and veterinarians. Dr. Stevens and Dr. Nellis are truly first class and have been with this practice since we started going there. I would recommend them to anyone and know several people who exclusively request Dr. Nellis for all of their appointments. Appointments are easy to make over the phone and they have an app which tracks when my pets are due for visits and vaccines which is very handy. The office is always clean and while the parking lot is small, I've never had an issue getting a spot. Overall, this is a wonderful practice.

I have been bringing all of my pets here for the last decade and have never had a problem with them…read moreuntil this year. I have brought three of my pets in this year for their yearly check-ups and have had Marcus(?) as the vet tech. At each visit my pets have not been referred to by name, just as they/them with all of the intake questions. Since they are MY pets, I have responded to all questions, while referring to MY pets as HE or SHE. On each visit this has escalated where Marcus has gotten more aggressive leading up to my last visit on 5/19/25 where he raised his voice and started arguing with me which was very uncomfortable. After he left the room, I overheard his raised voice in another room talking bad about me. That made me extra uncomfortable, so I decided to leave with my cat. I went to the front counter and said I was leaving due to what happened and asked for all my vet records, since it was more than obvious, we were not valued as customers. A couple of weeks after this incident transpired, I had no choice and needed to message them for authorization for prescription cat food for my cat who was seen on 4/14/25 for her yearly check-up. In previous years this prescription has always been renewed for a years' worth of prescription food. This is the response I received: Hi Maria, I hope this message finds you well. Following a review of the events during your appointment on May 19, and after discussion with the clinic manager, we have made the decision to discontinue veterinary services for your pets due to inappropriate behavior observed during the visit. We take the well-being and safety of our staff seriously, and maintaining a respectful environment is essential to the care we provide. Regarding your pet's diet, one final approval has been issued with no refills. We will not be able to provide further prescriptions or care moving forward. We recommend that you establish care with another veterinary provider. Please arrange for any necessary refills or follow-up treatments with your new clinic. If you need assistance transferring medical records or have any questions, feel free to contact us. Thank you for your understanding. Marcus Pharmacy Assistant he/him How unprofessional to deny my cat the prescription diet food she needs to live a healthy life.

CPAH has been my vet for over 30 years. They have never been anything but dedicated, compassionate…read moreand reasonable. When we lost Dr. Persico it was tragic for us all. But Dr. Latson chose to continue the practice. Now that I am running a senior dog sanctuary, I bring all of our pups to CPAH when they have enough appointments for me. Dr. L., and all the staff are wonderful, knowledgeable and caring. I have never EVER had a negative experience here.

I have been going here for over 25 years! The staff are excellent! They are loving and…read morecompassionate! Dr. Latson is just a wonderful man and extremely knowledgeable and experienced. I live in Niagara Falls and would never think about going anywhere else! My animals love him as well!! Dr. Larson really cares about the animals and when my dog was really sick during the Christmas holidays he called me to check on her and had me come into the office to check her on New Years Eve. I can't say enough about these folk! Kathy Pietrobon