I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

I can't say enough good things about Preferred Pool & Spa Repair. Evan and Anthony serviced my pool…read moreback in September 2025 and did an excellent job from start to finish. Everything was done professionally, efficiently, and with great attention to detail. A few months later, we noticed we had lost power to our pool/spa heating system. I called Evan, and he immediately had Anthony come back out to take a look. What really stood out to me was how honest and kind they were -- they made it very clear that if the issue was caused by anything they had done, they would fix it at no additional charge. That level of integrity is rare and so appreciated. They are extremely professional, knowledgeable, and quick to respond. Overall, just genuinely great people who are very good at what they do. I highly, highly recommend Preferred Pool & Spa Repair to anyone looking for pool or maintenance work. You won't be disappointed - Erin Salinas

My Pool pump was not running and called Preferred Pool Service to schedule service. I…read more spoke with Evan And Appointment was scheduled for a Tuesday morning between 9am to 1pm. On Tuesday morning anround 9 :15 am, Anthony (Pool Technician) texted me on saying he would arrive in a few minutes. I always appreciate the communications and prompt arrival. Anthony quickly troubleshot the issue with his diagnosis of a faulty pool pump and a faulty circuit breaker. Anthony explained that the new electrical code required a GFCI breaker needed to be replaced. Within the next two days, Anthony replaced the faulty circuit breaker and installed a new multispeed high efficiency pool pump within a few hour. The new pool pump is so quiet and easy to program. Anthony programmed the filter cycles for me and explained all of the function. Thank you Evan and Anthony for your quick and rapid response as you are my "Go to Pool Repair Service".

Kari is great, on time, reliable and really knows spas!! He came out and replaced the circuit…read moreboard, heater and control panel, did a great job. His prices are very fair. Highly recommend

Our Jacuzzi wouldn't heat up past 95%. I thought we needed a new heating element…read more Cari came out and determined that the "lock" was engaged for the temp. Problem solved! Paid Cari a fair price for pointing out this feature that you can figure out from going through the control panel. It's in the operating manual, but not clear that it could be the solution to specific problems.

They cleaned my pool once from green to blue, good job on that but maintenance service was poor and…read moreincomplete. He added less chemicals and water went out of balance too quickly. I had to ask him to do things which should have been done without being said. Recently i asked him for a service to which he denied. Which pool company does that, in October? Nobody can't be that busy to deny service without any reason. Not professional at all.

I would give Kirk and Opulence Pool and Spa 10 stars if possible. I am new to pool ownership as we…read morejust moved into our house with a pool. It became clear pretty quickly that I needed professional help as my attempts to keep in blue and clear failed miserably. Even though Kirk doesn't regularly service Alameda, he agreed to come for a one-time consultation. He quoted me $400 in advance. However, when he got there, he immediately and voluntarily reduced the price to $300 because he said the pool was not in as bad a shape as I had said it was. Kirk wound up coming back three consecutive days in a row to get the pool to his standards. I kept asking him if I should pay him and he insisted that he would invoice me after the job was finished. After three days, the pool was blue, clear and sparkling. Thank you so much, Kirk.

Just got off the phone with the owner; they picked up immediately and were very knowledgeable about…read morespas. Excellent Customer Service

Tony was excellent. Knowledgeable and thorough. My hot tub is all fixed and working like a dream!read more

I thought I could keep my pool clean myself by adding the products myself as a pool supply store…read morerecommended for 6 months. I failed, so I called Dave at Aqua Hero and asked him to help me rescue my pool. Dave showed up as promised, and upon arrival, he explained all the the steps needed to bring the pool back to life. It took Dave just days, and my pool is sparkling and ready to be used again. Thank you!!

Dave has been servicing our pool for a few years now. I found him on Yelp after my last pool guy…read morewent from awesome to awful. Dave is knowledgeable, reliable, and his rates are very reasonable (for this area). If you are looking for someone to take care of your pool, this is your guy!

After a few rocky experiences with other companies, I felt compelled to leave a review for Yael and…read moreMr Blue Pool. Yael is incredibly friendly, professional, and always proactive. I never have to wonder if the pool is being taken care of-- her crew is always on top of it. The chemical levels are dialed in, my walls are brushed down, my filters are clean, and they make sure the pump is running super smooth. I used to feel insecure about my pool when I had people over for a party, but now it's my pride and joy. With summer around the corner, margaritas by the pool all day everyday!! Come one come all. Thanks Mr BP!

I've had my pool serviced by Mr Blue Pool for many years. Yael and the team are great to work…read morewith. Anytime there was any kind of issue with my pool they would text me back quickly and come out to resolve it. Even thought they were hired to do the pool chemistry, they would watch out for other little issues that come up, like if a part wears out on the pool cleaner and needs replacing. great team to work with and super reliable. Highly recommend!

Odd/hostile experience working with Dakota and Andrew at Sullivan…read more There was minor damage to the cover of our hot tub on a service call and instead of accountability, Dakota blamed the age of the cover. It was a strange mix of defensiveness and blame on the call itself. We had an issue with the tub draining after a power outage and Sullivan saying that was impossible unless there is a leak or crack. Ok, well if it is a leak and crack then possibly inspect those areas as a service/repair service? I'm not an expert in hot tubs. We purchased a house that had a new hot tub installed, and the continued response of the hot tub being old for the reason why the damage occurred is weird. The middle part of the cover was also ripped apart from the seams and there was minimal accountability there as well. The new Operations Manager had a weird, defensive response as pictured below. You can be the judge if this is an off response to damages in an inspection and repair. The hot tub after servicing is also still leaking. We needed to hire another local servicer to do this repair work who properly described what might be the issue BEFORE coming out to work on the hot tub.

Sullivan Waterworks usually works on hot tubs, but we have them working on our very old spa…read more Michael came last year for the 1st time and did such a good job we hired Sullivan to come yearly to empty the spa, clean it, and inspect all equipment. This year the jets would come on and then slow to a trickle. Michael was not going to leave until he got them all working correctly. He was here for over 3 hrs. and finally got them all going strong. A big shout out to Michael for his hard work and to Sullivan Waterworks for great customer service. Could not recommend them more highly.

Was told so many problems were inevitable by my last pool guy that Renee fixed in under an hour…read more Knowledgeable and reasonably priced. Great asset

I could not speak more highly of Rene and his team. We run a small HOA and needed a new company to…read moreservice our pool. Rene was quick to respond, listened to our needs and provided a great price for the work. We are very excited to have in on board to support our pool needs!

I had a wonderful experience working with these pool and spa services, but specifically Kyle. He…read moreresponded to my request immediately and squeezed me into the schedule last minute, which was so incredibly appreciated. Thank you again, Kyle! I will be coming back to this company for any spa needs I have in the future.

Kyle was great at repairing my hot tub leak. Good communication and quick to finish the job…read more I will call him again if needed. Lisa