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Crawford Pest Management

5.0 (1 review)
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Services - Crawford Pest Management

Ant extermination

Bed bug extermination

Cockroach extermination

14 More Services

Flea extermination

Hornet or wasp extermination

Mice or rat control or removal

Mole control or removal

Mosquito extermination

Pest extermination

Pest inspection

Pest preventative services

Indoor pest preventative treatment

Outdoor pest preventative treatment

Spider extermination

Termite extermination

Tick or mite extermination

Wildlife control or removal

Crawford Pest Management Pest Control Photos

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Arrow Exterminators - OK

Arrow Exterminators - OK

(14 reviews)

I want to start off by saying I would rather not post anything negatively if I could, but this…read morerecent experience was so unprofessional. I would give zero stars if possible which I rarely give negative ratings. My experience with their front desk was terrible and toxic. I called to inquire about what specific treatments were done on a property I just bought from a friend. I had just hung up from a phone conversation with my friend who told me that he did not know what treatment was done on the house but that Arrow would know. When I called, the lady who answered was focused more on the issue of renewal vs creating a new contract than on answering my question about previous specific treatments. When I asked her again about previous treatments, she told me it was "general pest control" that was last done, but could not explain to me what that entailed or what had really been done. She told me she would transfer me to someone else. The new supervisor lady I got on the line began to talk over me every time I began to gently ask the question about what specific previous treatments were done on the house. She kept talking about the importance of setting up a new account and that I was not allowed to renew services that my friend had for the last few years. I did not ask her that question or for that information. She was more focused on money than what I was trying to hire this company to do...which was to deal with a mouse problem. I tried to redirect the conversation and explained to her that I tried to ask the lady earlier about "general pest control" and was wanting to get specifics. Then I was told I would be transferred. The older lady then blatantly mocked me on the phone, spitefully laughed, and told me "You weren't 'TRANSFERRED' to me. I'm sitting right next to her'" (referring to the earlier lady I spoke to). I ignored this behavior and then repeatedly asked about the specific treatments used and she rebuffed each question and refused to answer. Being a pest control company, I wanted to know if services covered mice specifically and what they would do...which I never even got an answer for. It could be as vague as...."we set out mouse traps/ bait"...for example. I did not mind, but I needed to know what services were covered in what I'd eventually be paying good money for. I did not even ask them for a quote because I knew someone needed to look first. This was a general inquiry, which couldn't even be answered by them. She then told me to call my friend to ask about the treatments on the house even though I told her repeatedly that my friend did not know. In their google response to another customer complaint below, they literally stated what treatments were done in the public retort. Yet, they refused to tell me privately over the phone about previous treatments on the property that I own? Companies keep records of what services were done. They even had their computer pulled up to view this information that the first lady had told me about. When it became apparent the supervisor lady was trying her best not to be helpful and mocking me repeatedly on the phone, I hung up. From previous google review of the company, it seems like they used to be a good extermination company but were bought out recently. After experiencing their customer service and how focused they were on the money they'd charge me versus actually trying to help me come up with a treatment plan with exterminating mice...I'd say this is a waste of money. Just like hiring employees for a job, I'd rather hire the person that can tell me what they'd do to perform and meet the goal rather than the person holding out their hand demanding a paycheck before their first day of work! This gives you a glimpse of what you would be dealing with in the future when using them or should any issues arise with their service. Here is a link from the BBB detailing their customer service within the last year or so. Aligns with my experience with them: https://www.bbb.org/us/ok/broken-arrow/profile/pest-control/arrow-exterminators-inc-1025-18183722/complaints

Did not call me over the bill (had my phone number). Did not even send and email stating I was past…read moredue, just spam promos. Never got a piece of mail at my current address. Sent me to collections over $60 which I would have happily paid for if I knew I owed it. I thought it was taken care of by the rental landlord at the time. Didn't know it was an issue until my parents received a collections note in the mail in my name. My credit is permanently dinged and they were not helpful when called. Customer service was condescending.

Crawford Pest Management - pest_control - Updated May 2026

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