American Tourist here.
The property is not particularly impressive in either size or scenery. The tour is cheap (6 GBP) and you can reserve easily through their website.
The tour itself is pretty standard, you walk through the production area and the guide gives a explanation of the distillery process.
At the end you get your choice of a dram of the standard 12 year, the distiller's edition, or the special edition distillery only single malt. At least those were the options when we were there.
You can get everything done in around an hour. If you are a tourist pressed for time I would suggest visiting one of the other bigger more impressive distilleries like Macallan or Glenfiddich instead...those would be more of an "experience." Unless of course you are a big fan of Cragganmore, in which case check it out. read more