I would recommend this hospice group to anyone the nurses are very dedicated to giving excellent…read morecare to there patients and the staff has a fast response time. To me that is most important because you don't always have a lot of time when your on Hospice

Our 93 yr old mom has been in hospice care since she fell and broke her hip a couple of years ago…read moreand has also had re-occurring TIA's. She is totally incontinent and cannot walk. We have always received excellent care from Emerald Coast in the past but when we tried to transfer her from Hernando Pasco Hospice to Emerald Coast as we have done before, Nicole, the nurse decided that she would not be accepted. Nicole looked at the records sent from HPH and said that it was her opinion that HPH used "weak criteria" and she wasn't even going to consider it in her evaluation. She proceeded to grill me and my two sisters about her health events and conditions which without the paper work in front of us we couldn't remember off the top of our heads. I had not cared for mom in a year as my sisters and I take turns. Emerald Coast refused to even admit her for a short period until she could be evaluated by a physician and she told me we would have to pay for home health if we needed help. When I called again this morning, I was bluntly told by Nicole that my mom was dropped, period, and Emerald Coast could offer us no help in finding alternative care. We do not even have a primary care physician available to prescribe her medications on such short notice and her health is at risk now as she is diabetic and had high blood pressure. I am now scrambling to find help.

These folks took excellent care of my mama. They're the most compassionate Angels on this earth. I…read morecan't thank them enough. Especially Amber.

What they "care" about is money, not patients. They promise many…read morethings and do not deliver. They are quick to administer drug cocktails containing morphine to patients, needed or not. I have heard similar stories to ours, of overdose and neglect, from too many other families. Their inpatient facility was a nightmare. There was no "care" given. NONE. Covenant's recruiters are aggressive; don't believe what they promise. It's a money making big business. In 2015 Covenant Hospice (now Covenant Care), was charged with insurance fraud, and had to repay the the US government more than $10 million. You can read about it here: www.justice.gov/opa/pr/covenant-hospice-inc-pay-101-million-overcharging-medicare-tricare-and-medicade-hospice . Covenant recruiters boast that they are "non profit". "Non Profit" means only that they do not pay taxes on earnings. Medicare pays them a per diem for each patient. Covenant also collects millions in donations. So, at the end of the year, where does the money go? Some organizations donate it to their communities. Covenant apparently spends theirs on new cars (they just got a whole fleet) custom painted with their logo, a state of the art sign with changing lights, and advertising. Covenant is not the only hospice in town; just the biggest, most advertised. There are much better and more reputable hospice services. Go with a smaller one that isn't money driven.

My Mom had to have surgery and Home Health/Physical Therapy services were needed. Synergy Medical…read moreServices came and they are the most compassionate, capable people. When they first started coming my Mom was in bed most of the time. When physical therapy finally had to come to an end; she is up walking, moving and is so much happier! They helped get her good durable equipment and were ready to answer any question. If you or a loved one needs home health and/or physical therapy they are THE place to call! Anyone that has a loved one that needs care, call them with complete confidence that you will get nothing less than the ABSOLUTE BEST!

STAT HHC is such a great company to work with. All the staff care so much about the patients and…read morewill g the extra mile to ensure patients are well cared for. Joe Kearney is the Executive Director in Pensacola, he is very easy to work with and always puts patient needs first. Thanks STAT, love our working relationship

Stay away. While many of the individuals were good, overall, the service and especially the…read morecommunication was awful. They miscommunicated nearly every aspect of care. The final straw is that our mother is in critical condition, requiring morphine every hour and the LPN who is taking the next shift doesn't show and all the answering services says it they are making calls. But they don't call back. The current LPN has been here 13 hours. Vitas doesn't seem to think this is an issue worth escalating. There are many more examples: not bringing supplies, telling us a nurse was coming at 6pm and no one shows until the next day (after several calls), resources showing up not knowing anything about our mom's condition, it just goes on and on.

My mother received hospice care from Vitas while in a memory care center. This was the best…read moredecision I made for her in choosing Vitas. The support and nursing care was exceptional. I am a R.N., so I was aware of a lot. The experience with these truly loving people was a gift that to this day, I am thankful for. My family had another hospice entity for my father that was/ is well known in the community but what they actually delivered on was subpar. Vitas is who I can recommend and who I will use in the future for my loved ones when the need arises. No regrets.

Emerald Coast Hospice is an amazing, caring organization. They made my mother's passing so much…read moreeasier. You could literally call or text them anytime and always get a prompt response. Rebecca came twice a week then the last week every day. The entire organization is well coordinated with the patient and family first. I highly recommend Emerald Coast Hospice.

These folks are incredible. Not only did they care for my dad as if he was family in the last few…read moremonths of his life, they really looked out for us, his daughters as well. I can't say enough nice things about them. I thank them from the bottom of my heart!

Amazing hospice care. Every person at this company, from those who answered the phone all the way…read morethrough the nurses and doctor were the best! They were all very kind, compassionate, helpful, supportive, knowledgeable, professional and expeditious. Top notch care and top notch service. They were very quick to respond to every need, big and small. I highly recommend this company.

I truly loved Vitas until my father died. He was not a patient however, my grandmother was. He…read morecalled on call emergency the night before he died. The on call nurse went over to my grandma's and dad's house with her husband that isn't an employee and never had a background check. The next morning he was dead. I found out from friends of mine the stuff that that the nurses were saying about my father after he was removed from the house bybthe funeral home. As the daughter, it hurt my feelings terribly. I'm just sharing my experience with Vitas as I wouldn't want other families to deal with this!! Everyone deserves respect. My father never ever in his life talked bad about anyone. matter of fact, he would give his shirt off his back to anyone that needed it. So with all this being said, please choose wisely when looking for home health care for your loved one!!

From the owner: If you or a loved one is facing a life-limiting illness, VITAS Healthcare can help. We focus on…read moreyou, not your disease, to ensure comfort and dignity near the end of life. VITAS provides you and your family with a team of hospice professionals--physician, nurse, hospice aide, social worker, chaplain, volunteer--to meet physical, emotional and spiritual needs. We care for you wherever you call home--a private residence, assisted living community or nursing home. If symptoms become severe, we have Intensive Comfort Care, shifts of 24-hour continuous care until symptoms are under control. For those symptoms that cannot be managed at home, VITAS also provides inpatient hospice beds and units in local hospitals. With VITAS you're never alone. We're available 24/7/365, with support available even on holidays and weekends. In the transition from hospital to home, from curative to palliative care, from chronic to end-stage disease, VITAS is with you every step of the way.