I am very disappointed with the lack of communication and failure to deliver services by Ryan…read moreFilms.
My wife and I were married in March 2025 and initially contracted Ryan Films for a teaser and highlight video. We received the teaser and were very pleased with it. Based on the quality of that work, we then paid for an additional cinematic video so we could more fully relive our wedding day.
However, the highlight video and full cinematic video have still not been delivered--now over one year later.
We were informed of a personal emergency via a third party and responded with patience and understanding. Over the following months, we made several attempts to follow up but received no response. After continued non-delivery, we requested the raw footage as an alternative. In February, a team member, Madi, confirmed the footage had been shipped and provided a tracking number; however, the label was created and the package was never sent. We have not received any updates since, despite repeated follow-ups.
These videos are incredibly important to us and contain irreplaceable memories, including moments with loved ones who are no longer with us. We trusted Ryan Films to capture our wedding day and asked guests not to record, believing those memories would be preserved through their work.
We entered into this agreement in good faith, and while the teaser we received was beautiful, the lack of delivery and communication since has been extremely disappointing.
We hope this matter is resolved, but if not, we are prepared to pursue further action, including legal remedies.