From the point you check in - to the point you drive away, the staff are just really nice,…read morecourteous, friendly and they understand if you say "oh I don't want a scented spray" or you want the floor mat cleaned or things like that ...they are so sweet!! The car wash experience itself is quick and fast and it's thorough. Once they dry it, it's fantastic. They pay attention to all the little details. When you tell them about a missed spot, they actually fix it. They even help me cut up an old seat cover; they're nice people. It's worth the price better than another car wash in San Mateo.

I came here at around 4:30 PM to fill up and get a car wash. I looked at the sign which indicated…read morethat the car wash closes at 6 PM. After paying for my wash, I drove around to pull in, but there were cones in front of the car wash and it was closed for the day. Since I don't live in the immediate area, I went inside to ask for a refund and the cashier responded by telling me that my code did not expire. When I explained that I don't live near here and that the car wash was supposed to be open until 6 PM, the cashier was incredibly dismissive and then told me that I could wait 30 minutes for the manager to arrive. She then held my receipt and started helping other customers. Eventually, I took a picture of my receipt and left. I understand if, as an employee, you can't resolve the matter. But you should treat your customers with a basic level of respect and try to be helpful as opposed to being dismissive and hoping that the problem just goes away. Very frustrating.

The sun finally came out do o returned to Autopride for a Carwash…read more They did a nice job of handwashing my car, vacuuming the inside and wiping it down. I watched as the did a thorough wipe down following the wash, opening the tailgate and wiping all around the opening and inside of the windows. Wash is priced at $35 and they do a nice job. I videoed the handwashing which took under 3 minutes Thank you Kieran and crew !

I was a loyal customer here for over 10 years, but my recent experience was extremely…read moredisappointing. After being in a car accident, I called to ask if my membership could be placed on hold while my car was in the shop. Instead, the employee canceled my account without my permission. When I explained I never asked for a cancellation, I was told I would have to rejoin at a higher price. To make matters worse, my husband later went in unaware of the issue and was charged twice. I was told someone would follow up with me, but no one ever did, and the company never corrected the mistake. After a decade of loyalty, I expected much better customer service. Unfortunately, they were unwilling to fix the problem, and it left a very bad impression.

Got monthly membership from them for 3 years now. Very hardworking guys! Attentive and always help…read morewith stroller and staff.

Came to Jack's car wash today around 3 pm. Customer service when first going in was nice and…read moreprofessional. I went on a roadtrip and collected some bugs on the front number and hood. I purchase the $200 package knowing that it was going to take some detail work to clean everything and get all the bugs splatter off. Not the best with attention to detail. I understand that they're busy but I figured the $200 package would buy the right for them to take the time. Customer service said it will be 30-40 mins. It was done in 20. I get home and noticed there was a good amount missed on the front bumper and left and right lights. Also on the inside the dressing used seemed like was done in a rush. The back seats weren't wiped down. There was still spots of crumbs and marks from my kids that could be easily wiped off. There was spot where they treated and spots you can tell that was missing. The back trunk rubber trunk mat wasn't taken out and cleaned. $200 was a mistake to spend here.

I guess you get what you pay for. A legit full detail carwash can run you hundreds of dollars. Here…read moreit's $80. My coworker needed his van detailed for the work he does and they missed a bunch of spots. They half heartedly dried the windows. Didn't really vacuum and their detail work was done so quickly that by the time we went to the vending machine they called us back. If they continue to do this it's cheaper to wash your own car, then spray and dry your own windows and lightly vacuum your car for $20.

Love this Car wash . Whenever I have a chance to get out SF I make sure I stop by my favorite place…read more. Guys here are super professional and definitely great at detailing. Hugo and Miguel are the best details service to help you with any questions u have . Many stores and cafes around while you waiting you can stop by, while you are waiting. The best !!!!!!!!! Thank you San Mateo Car Wash

Always very clean very here…read more Not a lot of people come here which is nice because you don't have to weigh to wash your car Prices are very fair easy to use machinery They changed dollars for tokens which is great to just use here don't need quarters

This place is a dump. Be prepared to shell out a lot of money for a very sped up meter. Also, you…read morecan't get change here. Also the machines are not fair. There's a sign that says you can add quarters and an add time but when you do you realize you just put quarters in a slot that says tokens only. This place is like Afghanistan bombed out and depleted..

The wait was a bit longer than I expected, but overall it was worth it. My car looked so good I…read morelegitimately thought they bought me a new one and switched it out. It even smelled better. The workers are very friendly

Did a great job cleaning our work van that had some fish sauce spilled in the back. Smells great!read more

Yey! I love my car again after 8 years! Brought my 8yo car to this place for detailing and I cannot…read morebe happier. The whole car looks new. As an active parent, my car has seen its share of animal farm dirt and remanence of beaches and fruit farms. It suffers from minor scratches and scuff marks on the outside that you would expect from kids parked next to us and moms carrying bulky items. All of that buffed out and did not try to up sell me! I highly recommend this place. The price is right and it is obvious that the owner is proud of his work when he shows me my car. P.S. I used to detail my own car, I understand and appreciate the hard work in it.

Car wash and detailing was great. They vacuumed and shampooed, cleaned the inside of the windows,…read moreand even cleaned my kid seat. The car looks fantastic, and they were able to get it clean and healthy again. I had grime on the center console that was really getting bad, and they made that look and feel like brand new. Great service and great crew. I'll be back for sure!

Beware of using your credit card. They Advertise five dollars for a wash, but in fact you'll get…read morecharged $12. I am now talking to my credit card company to get charges reversed. Their phone number and website are no longer valid.

Machines take tokens or credit card. There is a "change" machine to obtain tokens. I inserted $5…read moreinto the token machine; nothing returned. There is a button to retrieve the note, but it also did not work. The place was busy so I decided to attempt to recover my $5 bill later and wash my car via credit card. I could not get the machine to work with my credit card - that could be on me as others seeded to be able to do it. I've been checking my card to see if there are any charges, none yet, but am still out $5 cash. That was yesterday. I went by today and noticed the refund note I left (it is a form provided by the establishment) had been picked up. I've heard nothing. Phone number on Yelp is not a working number. Money is probably gone and in the scheme of things, I am only out $5. Small dollars on the scam scale. I just thought I should let Yelp readers know about my bad experience.

We've been members at Redwood City Car Wash for years and just wanted to take a moment to share how…read morewonderful our experience has been. The team is consistently kind, gracious, and truly goes above and beyond--often when they don't need to. They know us by name, ask about our holidays, our kids, and genuinely care. It feels like a real community. My kids actually look forward to visiting and saying hi to all the kind women who've become their pals over the years. We absolutely love this car wash and couldn't recommend it more.

Title: Beware of deceptive upselling and aggressive behavior…read more I am writing this review to warn others about the deceptive practices at this car wash. My experience was extremely unprofessional and bordered on a scam. While my car's interior was being cleaned, I was asked if I wanted the mats washed. I clearly said "no". A few minutes later, I was called over, shown the mats, and asked again. I said "no" again. The employee was very insistent, claiming they needed to be washed to get them clean. I explicitly told her that "I did not want to be sold anything extra", but if they wanted to wash them, they could. They went ahead and washed them, but just as I was about to leave, they demanded payment for the mats. When I refused, they lied and claimed I had requested the service. I was never quoted a price, and I had clearly declined twice. It wasn't until I threatened to call the police that they grudgingly backed off and dropped the charge. To make matters worse, I witnessed the same employee aggressively yanking on the handle of an automatic sliding door multiple times, which speaks to the lack of care and professionalism here. Be very careful if you come here--verify prices and stand your ground.

First time using this car wash. We just needed a basic car wash and went during their happy hour…read morefrom 3- 6pm which is $9.99. They pre-hose your car and do a quick brush before your car goes through the cleaning cycle. That is needed because the dirt won't necessarily come off if they didn't do that. At the end they hand wipe the entire car with cloth to dry all the windows and the entire car. The entire process took about 5-7 minutes. There was only one car ahead of us so we didn't have to wait. If you need a quick & basic car wash - this is a good deal.

Their automatic Carwash damaged our car rear spoiler and window. The brushes created deep cuts…read moreinto them and their attendant would not take responsibility for their faulty brushes. You clearly can tell a brush did this damage. Horrible customer service. Sad that you had to write this response as I have two other people from Nextdoor indicating they had their roof or window scratched. Others said they had other damage from your washer and denied responsibility. Also the auto body shop expert stated that this is due to a brush - yes a Carwash brush.